Summary
The Animal Services Field Supervisor provides direct field oversight for all Animal Control Officers (ACOs) while maintaining the capacity to perform front-line enforcement duties as required. This role delivers critical administrative leadership, managing timekeeping and inventory logistics while serving as a primary liaison between the shelter, law enforcement, and external agencies. ย The Supervisor supports general shelter operations to ensure seamless departmental functioning.
Essential Duties and Responsibilities
- Provide direct supervision of ACO field operations, recommend policy, plan and direct activities of employees to maximize effectiveness and efficiency of operations utilizing all available resources
- Assist in the selection, hiring and training of Animal Control Officers
- Plans, directs, controls and evaluates job performance of several employees and performs annual employee performance reviews
- Administer corrective training, counseling and/or discipline when appropriate
- Trains ACOs in all field operations procedures and ensures staff maintain state-required certifications
- Resolves problems and miscommunications between employees in a fair and unbiased manner
- Provides support as a certified ACO for field operations, including the impound of animals and livestock
- Responds to citizen complaints and inquiries
- Performs duties related to after-hours call-out rotation
- Prepares charging documents for and testifies in criminal court
- Coordinates with various groups, organizations, and governmental agencies
- Communicates with the Shelter Manager and the Police Department chain of command regarding field activities
- Compiles data and submits monthly reports and summaries to department supervisors
- Recommends ordinances, programs, and proposals to improve animal services field operations
- Briefs the Shelter Manager on budget matters and recommends budget considerations
- Ensures employee compliance with established safety procedures
- Maintains compliance with health and safety laws and guidelines
- Assists with shelter operations, including cleaning, care, feeding, euthanasia, adoptions, and surrenders when necessary
- Orders and maintains supplies, working closely with local vendors and the city Purchasing department
- Accepts and collects payments for services or fees
- Provides community education regarding animal services and safety
- Follows City policies, procedures, and safety guidelines
- Performs other duties as assigned
Minimum Qualifications
- High school diploma or equivalent
- Three (3) years of animal control experience
- Two (2) years of experience in a lead or supervisory role
Certifications, Licenses and Registrations
- Valid driverโs license, including a clear criminal and driving record
- Advanced Animal Control Certification or ability to obtain within one (1) year of employment
- Administrative Animal Control Certification or ability to obtain within one (1) year of employment
- Certified Euthanasia Technician or ability to obtain within one (1) year of employment