Join DYOPATH as a Desktop Support Analyst I
Are you energized by solving technical puzzles and helping people stay connected and productive?
DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support.
Why You'll Love Working Here
- Purpose with Passion - Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact
- Growth & Development - Access certifications, training, and clear career paths
- Award-Winning Culture - Known for delivering outstanding IT services internally and externally
- Collaborative Environment - Work in a respectful, team-oriented setting where achievements are recognized
Benefits
- Medical, Dental, and Vision coverage
- Life insurance
- 401(k) with company match
- "You Pick a Day" paid holiday
- FSA and HSA options
- Pet insurance
- Additional benefits available
Full details available at dyopath.com/careers
Role Overview
- Location: On-site (Nashville, TN)
- Schedule: 1st Shift (8:30a-5p CST); Monday through Friday
- Pay Rate: $19/hour
Your Mission as a Desktop Support Analyst I
- Provide technical support for desktops, laptops, printers, scanners, and peripherals
- Troubleshoot hardware and software issues via phone, chat, or in person
- Install, deploy, and maintain company systems and applications
- Track and resolve incidents using internal ticketing systems while meeting SLAs
- Perform software updates, including Microsoft security patches and antivirus signatures
- Document processes and create knowledge base articles
- Act as a liaison with third-party vendors and technicians
- Order parts for hardware maintenance and repairs
- Participate in special projects and continuous improvement initiatives
What You Bring to the TeamEducation & Certifications
- Bachelor's degree in Computer Science, IT, or a related field
OR - 4 years of equivalent work experience
- A+ Certification required
Experience & Skills
- Intermediate troubleshooting skills for hardware and software
- Familiarity with Microsoft O365 Suite and SharePoint
- Strong written and verbal communication skills
- Detail-oriented with a strong customer service focus
- Ability to prioritize tasks effectively
- Ability to work collaboratively in a team environment
Other Requirements
- Valid driver's license with acceptable driving record
- Ability to pass a background check prior to hire
Why This Role Matters
As a Desktop Support Analyst I, you will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement.
Apply Today
If you enjoy solving technical challenges and want to be part of a team-focused environment, DYOPATH encourages you to apply for the Desktop Support Analyst I position.