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Amtrak Clerk Jobs (NOW HIRING)

Amtrak Clerk information

What is an Amtrak clerk?

Amtrak Clerks are administrative support staff who handle a variety of tasks to ensure smooth operations at Amtrak stations and offices. Their responsibilities often include ticketing, customer service, data entry, handling baggage, and assisting passengers with travel-related inquiries. They play a key role in providing information about train schedules, fares, and reservations, as well as helping resolve customer issues. Amtrak Clerks may work at ticket counters, in offices, or other station areas, and are essential for maintaining efficient and friendly service for travelers.

What are the key skills and qualifications needed to thrive as an Amtrak clerk?

To thrive as an Amtrak Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing systems, scheduling software, and basic office applications is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist passengers and address their concerns. These skills and qualities are crucial for ensuring smooth operations, accuracy in transactions, and a positive customer experience.

What are some common challenges faced by Amtrak clerks, and how can new hires prepare for them?

Amtrak Clerks often face challenges such as managing high volumes of customer inquiries, adapting quickly to schedule changes, and ensuring accuracy in ticketing and reservation processes. New hires can prepare by developing strong organizational skills, practicing effective communication, and becoming familiar with Amtrak's ticketing and reservation systems. It's also helpful to stay updated on company policies and procedures to provide accurate information and support to passengers.

What is the difference between Amtrak Clerk vs Ticket Agent?

AspectAmtrak ClerkTicket Agent
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRail stations, administrative officesTicket counters, train stations
Employer & Industry UsageAmtrak, transportation industryTravel agencies, transportation companies
Common Search & ComparisonYesYes

Amtrak Clerks and Ticket Agents both work in transportation settings, handling customer interactions and ticketing. Clerks often perform administrative tasks and data entry, while Ticket Agents focus on selling tickets and assisting travelers directly. Both roles require similar credentials and are integral to passenger service in the rail industry.

Are Amtrak clerks still getting paid?

Yes, Amtrak clerks continue to receive their regular paychecks as they perform their duties, which include customer service, ticketing, and administrative tasks. Employees are typically paid on a scheduled basis, such as biweekly or monthly, in accordance with their employment agreements.

What cities are hiring for Amtrak Clerk jobs?

Cities with the most Amtrak Clerk job openings:

Infographic showing various Amtrak Clerk job openings in the United States as of August 2026, with employment types broken down into 57% Full Time, 41% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

GEB USHER/GATEMAN - 90301329 - Washington

Amtrak

Washington, DC

$28.18 - $37.57/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago


Amtrak rating

8.0

Company rating: 8.0 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

40th of 99 rated public transport


Job description

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

Must be familiar with Amtrak Transit trains, have a thorough knowledge of timetables and connections.

Essential Functions
  • Check tickets of passengers in the Seating Area and interface with the public in a courteous and efficient manner.
  • Assist Passengers on the station concourse between train assignments; Covers duties of Usher/Gateman, Info Clerk, and PIDS operator. 
  • Make announcements over the PA in a clear, concise manner.
  • Assist Supervisors and Desk Clerk between train assignments and checking tickets.
  • The GEB (Guaranteed Extra board) Customer Service Representative is an on-call position. This employee is guaranteed full-time pay and the schedule will vary from week-to-week. They will be expected to cover planned and unplanned time off in the absence of other team members. It could require that candidates be willing to work any shift/schedule, including days, afternoons, evenings, holidays and weekends.
Minimum Qualifications
  • Some experience in a customer facing, service-oriented position.
  • High School Diploma or GED Equivalent.
Preferred Qualifications
  • Maintain a clean and safe work environment when covering Desk Clerk, Seating Area and Information Clerk.
  • Some years in a service-oriented position.
  • Must conform to Amtrak’s Standards of Excellence and prescribed code of dress.
Communications and Interpersonal Skills

Must have excellent oral and written communication skills.

The hourly range is $28.18 – $37.57 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). 

Health and WellbeingFinancial and RetirementWork and Family Life SupportHealth, Dental, and Vision Insurance401K Rail Pass PrivilegesWellness ProgramsRailroad Retirement BenefitsEmployee Assistance ProgramMedical Plan Opt-out CreditLife InsuranceCommuter and Flexible Spending AccountsNo-cost Personal Health AdvocateNo-cost Financial Advisor SessionFertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

Requisition ID:166971
Posting Location(s):District of Columbia

Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.


Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.


In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.


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About Amtrak

Sourced by ZipRecruiter

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Industry

Travel arrangement services

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

1971