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Amtrak Attendant Jobs (NOW HIRING)

Amtrak

Coach Cleaner - 90126363 - Chicago

Chicago, IL · On-site

By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering ... a Train Attendant, supporting passenger comfort, safety, and onboard service operations. By ...

Amtrak

Coach Cleaner - 90126363 - Chicago

Chicago, IL · On-site

By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering ... a Train Attendant, supporting passenger comfort, safety, and onboard service operations. By ...

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How much do amtrak attendant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for amtrak attendant in the United States is $13.27, according to ZipRecruiter salary data. Most workers in this role earn between $10.82 and $14.90 per hour, depending on experience, location, and employer.

What is an Amtrak attendant?

Amtrak Attendants are onboard service employees who assist passengers during their train journey. Their responsibilities include helping travelers find their seats, providing information about routes and schedules, serving food and beverages in the café or dining car, and ensuring passenger safety and comfort. They also assist with boarding and disembarking, answer questions, and address any special needs or concerns. Amtrak Attendants play a key role in creating a positive travel experience for customers.

What are the key skills and qualifications needed to thrive as an Amtrak attendant?

To thrive as an Amtrak Attendant, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with point-of-sale systems, safety protocols, and basic first aid certification are commonly required. Excellent communication, adaptability, and a friendly demeanor help attendants manage diverse passenger needs and resolve issues on the go. These skills ensure a safe, comfortable, and positive travel experience for passengers, which is essential for Amtrak's reputation and operations.

What are some typical challenges Amtrak attendants face on long-distance routes, and how can they prepare for them?

Amtrak Attendants on long-distance routes often encounter challenges such as managing passenger comfort over extended periods, coordinating meal services in tight schedules, and handling unexpected delays or passenger requests. Preparing for these situations involves staying organized, communicating effectively with team members, and maintaining a positive attitude even during busy or stressful times. Building resilience and flexibility is key, and many attendants find that experience and teamwork help them adapt quickly to changing circumstances.

What is the difference between Amtrak Attendant vs Train Conductor?

AspectAmtrak AttendantTrain Conductor
CredentialsCustomer service experience, sometimes CPR certificationRailroad operating authority, safety certifications, sometimes CPR
Work EnvironmentPassenger cars, onboard serviceTrain yards, on-train, trackside
Employer & IndustryAmtrak, passenger railRailroads, freight and passenger services

Amtrak Attendants primarily focus on passenger service and onboard assistance, while Train Conductors oversee train operations, safety, and crew management. Both roles require safety awareness and customer service skills, but Conductors have more operational responsibilities. The roles are distinct but complementary within the passenger rail industry.

How to become an Amtrak attendant?

To become an Amtrak attendant, candidates typically need a high school diploma or equivalent, customer service experience, and good communication skills. The application process involves submitting an online application, passing a background check, and completing training provided by Amtrak. Prior experience in hospitality or retail can be beneficial for this role.

What does an Amtrak attendant do at Amtrak?

An Amtrak attendant is responsible for assisting passengers, ensuring safety and comfort during train travel, and providing customer service. They may also handle ticketing, boarding, and onboard amenities, often working in a team environment and following safety protocols.
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Amtrak Attendant jobs near you
Infographic showing various Amtrak Attendant job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, 20% Part Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $27,605 per year, or $13.3 per hour.

Lead Service Attendant - 90348560 - Boston

Amtrak

Boston, MA

$28.60/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Amtrak rating

8.1

Company rating: 8.1 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

40th of 100 rated public transport

Job description

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES: 

The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that results in exceeding customer expectations. 

ESSENTIAL FUNCTIONS: 

Works in a fast-paced environment onboard trains. 

Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers. 

Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements. 

Functions independently while simultaneously supporting the service staff. 

Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions. 

Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs. 

Responsible for the security, sale, safe handling and accounting of food and beverage products. 

Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds. 

Adheres to uniform and grooming requirements. 

Prepares associated paperwork. 

Utilizes a cash register or similar point of sale device and follows established accounting procedures 

MINIMUM QUALIFICATIONS: 

Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics. 

Work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor. 

Must have satisfactory attendance and safe work record. 

High school diploma or GED Required. 

Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages). 

Be able to lift 50lbs. 

Be able to work while standing for long periods of time. 

Be able to work a variety of hours and days off, including up to six to eight days away from home crew base. 

Demonstrate a friendly, outgoing, and courteous disposition. 

Must have prior satisfactory work performance. 

PREFERRED QUALIFICATIONS: 

Prior experience working in a team service environment. 

Some experience in a food/beverage environment, restaurant, travel, and/or hospitality industries. 

COMMUNICATION AND INTERPERSONAL SKILLS:

Must have excellent verbal and written communication skills. 

The hourly range is $21.00 during 3 weeks of classroom training, then increases to $28.60 per hour after (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). 

Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K  Rail Pass Privileges Wellness Programs Railroad Retirement Benefits Employee Assistance Program Medical Plan Opt-out Credit Life Insurance Commuter and Flexible Spending Accounts No-cost Personal Health Advocate No-cost Financial Advisor Session Fertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

Requisition ID:167000
Posting Location(s):Massachusetts

Relocation Offered:No
Travel Requirements:Up to 100%
You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.


Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.


In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

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About Amtrak

Sourced by ZipRecruiter

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Industry

Travel arrangement services

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

1971

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