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Ams Lead Jobs (NOW HIRING)

ClifyX

ServiceNow AMS Lead Architect

New Brunswick, NJ · On-site

$73.50 - $92.75/hr

ClifyX is seeking a ServiceNow AMS Lead Architect to lead the design and implementation of ServiceNow solutions. The role involves strategic planning, integration support, and providing technical ...

Deloitte

Clinical Data AMS Sr. Consultant

Austin, TX · On-site

The AMS Lead acts as the escalation point for platform issues, drives root-cause resolution, and ensures all supported systems remain inspection-ready in accordance with global regulatory standards ...

Deloitte

Clinical Data AMS Sr. Consultant

Westlake, TX · On-site

The AMS Lead acts as the escalation point for platform issues, drives root-cause resolution, and ensures all supported systems remain inspection-ready in accordance with global regulatory standards ...

Deloitte

Clinical Data AMS Sr. Consultant

Columbus, OH · On-site

The AMS Lead acts as the escalation point for platform issues, drives root-cause resolution, and ensures all supported systems remain inspection-ready in accordance with global regulatory standards ...

Deloitte

Clinical Data AMS Sr. Consultant

Memphis, TN · On-site

The AMS Lead acts as the escalation point for platform issues, drives root-cause resolution, and ensures all supported systems remain inspection-ready in accordance with global regulatory standards ...

Deloitte

Clinical Data AMS Sr. Consultant

Chicago, IL · On-site

The AMS Lead acts as the escalation point for platform issues, drives root-cause resolution, and ensures all supported systems remain inspection-ready in accordance with global regulatory standards ...

Deloitte

Clinical Data AMS Sr. Consultant

Davenport, IA · On-site

The AMS Lead acts as the escalation point for platform issues, drives root-cause resolution, and ensures all supported systems remain inspection-ready in accordance with global regulatory standards ...

Deloitte

Clinical Data AMS Sr. Consultant

Las Vegas, NV · On-site

The AMS Lead acts as the escalation point for platform issues, drives root-cause resolution, and ensures all supported systems remain inspection-ready in accordance with global regulatory standards ...

Deloitte

Clinical Data AMS Sr. Consultant

Boise, ID · On-site

The AMS Lead acts as the escalation point for platform issues, drives root-cause resolution, and ensures all supported systems remain inspection-ready in accordance with global regulatory standards ...

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How much do ams lead jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ams lead in the United States is $25.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.88 per hour, depending on experience, location, and employer.

What is an AMS Lead?

AMS Leads, or Application Management Services Leads, are professionals responsible for overseeing the management, maintenance, and optimization of an organization's software applications. They coordinate teams that handle software updates, troubleshoot issues, and ensure applications run smoothly to support business operations. AMS Leads also communicate with stakeholders, manage service level agreements (SLAs), and implement best practices for application performance and security. Their role is vital in maximizing the value and reliability of enterprise applications.

What are the main challenges an AMS Lead faces when managing application support teams across multiple clients?

An AMS Lead often manages support teams that handle multiple client applications, each with unique requirements, priorities, and service level agreements. One common challenge is balancing resources effectively to ensure prompt resolution of incidents while proactively addressing long-term application improvements. The AMS Lead must also foster strong communication between technical teams, clients, and stakeholders to ensure expectations are met and issues are escalated appropriately. Additionally, adapting to evolving technologies and processes while maintaining high service standards is a continuous responsibility.

What are the key skills and qualifications needed to thrive as an AMS Lead, and why are they important?

To thrive as an AMS Lead, you need expertise in application management, IT service delivery, and a solid understanding of business processes, often supported by a degree in computer science or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and relevant certifications such as ITIL or PMP are typical requirements. Excellent leadership, problem-solving, and communication skills help in managing teams and collaborating with stakeholders. These skills ensure efficient application support, seamless service delivery, and customer satisfaction in complex enterprise environments.

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Infographic showing various Ams Lead job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $52,817 per year, or $25.4 per hour.

ServiceNow AMS Lead Architect

New Brunswick, NJ • On-site

ClifyX
Recruiting and Staffing Services • 51 - 200 employees
Learn more about ClifyXexternal

$73.50 - $92.75/hr

Full-time

Re-posted 12 days ago

Job description

Job Summary:
ClifyX is seeking a ServiceNow AMS Lead Architect to lead the design and implementation of ServiceNow solutions. The role involves strategic planning, integration support, and providing technical leadership to ensure the successful adoption of ServiceNow in a managed services model.
Responsibilities:
• Lead the design and implementation of ServiceNow solutions, including – HRSD, Legal, S2P modules, and other ServiceNow applications in a managed services / AMS model
• Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow AMS/Support work.
• Manage all the integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
• Provide technical leadership and guidance to AMS support teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
• Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
• Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
• Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
• Produce comprehensive solution documentation, including architecture diagrams, workflows, and Support playbooks/ guides.
• Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
Qualifications:
Required:
• Solution Architecture: Lead the design and implementation of ServiceNow solutions, including – HRSD, Legal, S2P modules, and other ServiceNow applications in a managed services / AMS model
• Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow AMS/Support work.
• Integration Support: Manage all the integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
• Leadership & Mentorship: Provide technical leadership and guidance to AMS support teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
• Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
• Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
• Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
• Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and Support playbooks/ guides.
• Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
Company:
ClifyX provides innovative business solutions which satisfy requirements for mission-critical reliability, scalability, interoperations. Founded in 1998, the company is headquartered in South Plainfield, USA, with a team of 501-1000 employees. The company is currently Late Stage.
ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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