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Amex Lounge In Jobs in Harrison, NJ (NOW HIRING)

American Express

Senior Analyst, Ad Operations

Manhattan, NY · On-site

$78K - $124K/yr

... Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs. How will you make an impact in this role? The Senior Analyst, Ad Operations role ...

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Amex Lounge In information

See Harrison, NJ salary details

$9

$16

$21

How much do amex lounge in jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for amex lounge in in Harrison, NJ is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.37 per hour, depending on experience, location, and employer.

What is an Amex Lounge In attendant?

An Amex Lounge In attendant is a customer service professional who works at American Express airport lounges, known as Centurion Lounges. Their main responsibilities include checking in guests, ensuring eligibility, providing information about lounge amenities, and maintaining a high standard of hospitality. They also help address guest concerns, coordinate with food and beverage teams, and ensure the lounge remains a comfortable space for travelers. Attendants play a crucial role in delivering the premium experience that American Express cardholders expect.

What are the typical responsibilities and challenges for staff working in an Amex Lounge?

Staff working in an Amex Lounge are responsible for delivering premium customer service to cardmembers, maintaining a welcoming and clean environment, and managing guest access according to company policies. They often collaborate closely with catering teams, custodial staff, and security personnel to ensure smooth lounge operations. A common challenge is balancing high guest expectations with operational demands during peak travel times, which requires excellent communication and problem-solving skills. This role offers opportunities to develop service expertise and advance into supervisory or management positions within the hospitality or travel industry.

What are the key skills and qualifications needed to thrive as an Amex Lounge associate, and why are they important?

To thrive as an Amex Lounge Associate, you need experience in hospitality or customer service, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic food and beverage protocols is often required. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure distinguish top performers in this role. These qualities are essential for delivering a premium guest experience and maintaining the high standards expected in exclusive lounge environments.

What is the difference between Amex Lounge In vs Customer Service Representative?

AspectAmex Lounge InCustomer Service Representative
Required CredentialsCustomer service experience, possibly some hospitality or travel knowledgeHigh school diploma or equivalent, communication skills
Work EnvironmentLuxury lounge setting, hospitality-focusedCall centers, office environments, retail settings
Employer & IndustryAmerican Express, financial and travel servicesVarious industries including finance, retail, telecommunications

While both roles involve customer interaction, Amex Lounge In positions focus on providing premium hospitality services in luxury lounge settings, whereas Customer Service Representatives handle inquiries across diverse industries in more traditional office or call center environments.

Amex Lounge In jobs near you
Infographic showing various Amex Lounge In job openings in Harrison, NJ as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $34,395 per year, or $16.5 per hour.

Customer Experience Concierge - Centurion Lounge JFK

American Express

Jamaica, NY

$16.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

25th of 154 rated financial services

Job description

The role of the Customer Experience Concierge/Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located at JFK International Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge, and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

A successful candidate will possess the following qualifications:

  • Minimum of 1-year recent experience servicing premium customers.
  • Airline, lounge, or travel industry experience preferred, including reservation experience.
  • Passion for servicing customers with proactive solutions.
  • Exceptional communication skills, delighting the customer with every single interaction.
  • The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received.
  • Must exhibit the utmost professionalism and maintain a positive attitude in all interactions.
  • The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment.
  • Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do.
  • Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment.
  • Ability to utilize and switch from multiple technology platforms with ease.
  • Adapt to an ever-changing environment and being resilient.
  • Ability to work flexible shifts including nights, weekends, and holidays is essential.

  • Light to moderate lifting may be required for certain job tasks.

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

The role of the Customer Experience Concierge/Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located at JFK International Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge, and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by :

  • Welcoming and providing access to our Card Members upon arrival at reception.
  • Being accountable and taking ownership of the customer's experience from beginning to end.
  • Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer.
  • Employing the Customer First philosophy in meeting customers' needs and expectations.
  • Providing concierge and lifestyle recommendation.
  • Providing travel consultation and minimal reservation assistance.
  • Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners.
  • Lounge Hours of operation are from 5:00am - 10:00pm Mon - Sun. Hours are subject to change due to business need.

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