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American Express Phoenix Jobs (NOW HIRING)

Phoenix Contact

Senior Standards Engineer I

Middletown, PA · On-site

$100K - $138K/yr

Determine North American compliance requirements for new products and provide detailed requirements ... Support Phoenix Contact HQ approvals teams with USA based approvals agencies. * Participate in ...

TEKsystems

Service Desk Analyst

Phoenix, AZ

$30 - $50/hr

Description American Express is seeking an experienced professional to join the Global Merchant ... out of Phoenix, AZ. Pay and Benefits The pay range for this position is $30.00 - $50.00/hr.

TEKsystems

Service Desk Analyst

Phoenix, AZ

$30 - $50/hr

Description American Express is seeking an experienced professional to join the Global Merchant ... out of Phoenix, AZ. Pay and Benefits The pay range for this position is $30.00 - $50.00/hr.

KurzSolutions

Orthopedic Surgeon

Phoenix, AZ

Spine Surgeon Opportunity in Phoenix, Arizona Phoenix is the capital of the southwestern U.S. state ... Advanced Airlines, Air Canada, Alaska Airlines, Allegiant, American Airlines, Breeze Airways ...

KurzSolutions

Radiologist

Whiteriver, AZ

$288K - $360K/yr

The Phoenix Sky Harbor International Airport is approximately 3 hours away from Whiteriver. This ... Advanced Airlines, Air Canada, Alaska Airlines, Allegiant, American Airlines, Breeze Airways ...

KurzSolutions

Primary Care Physician

Whiteriver, AZ

The Phoenix Sky Harbor International Airport is approximately 3 hours away from Whiteriver. This ... Advanced Airlines, Air Canada, Alaska Airlines, Allegiant, American Airlines, Breeze Airways ...

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Showing results 1-20

All JobsAmerican Express Phoenix Jobs

American Express Phoenix information

How much does American Express pay employees?

Salaries for roles at American Express vary depending on the position, experience, and location. Entry-level positions typically start around $40,000 to $60,000 annually, while more experienced roles can pay over $100,000. Compensation often includes benefits such as health insurance, retirement plans, and performance bonuses.

What jobs are in high demand?

In high demand, roles such as customer service representatives, financial analysts, and IT support specialists are prevalent, especially in finance and technology sectors. Skills in communication, data analysis, and proficiency with tools like Microsoft Office or CRM systems are often required. These positions typically offer full-time schedules with competitive wages.

What are American Express Phoenix jobs?

American Express Phoenix jobs refer to employment opportunities at American Express's offices located in Phoenix, Arizona. These roles span a variety of departments, such as customer service, technology, finance, marketing, and operations. Employees in Phoenix may work in areas like card member support, fraud prevention, data analysis, and software development. American Express is known for offering competitive benefits, career development programs, and a diverse, inclusive workplace culture. If you're interested in working at American Express in Phoenix, you can explore job openings on their official careers website.

What is the difference between American Express Phoenix vs American Express Customer Service Representative?

AspectAmerican Express PhoenixAmerican Express Customer Service Representative
Required CredentialsHigh school diploma or equivalent; relevant customer service experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCorporate office or remote call center settingCall center environment, handling customer inquiries
Employer & Industry UsageUsed internally within American Express for project or team rolesCommonly used for frontline customer support roles at American Express

American Express Phoenix typically refers to internal project or team roles within American Express, often requiring specific certifications or experience. In contrast, the American Express Customer Service Representative role is a frontline position focused on customer support. While both roles operate within the same industry and may share similar credentials, Phoenix roles are more specialized and project-based, whereas Customer Service Representatives focus on direct customer interaction.

Does American Express have an office in Phoenix, Arizona?

American Express Phoenix refers to a customer service or corporate location associated with the company. While the company has multiple offices across the United States, specific details about an office in Phoenix are not publicly confirmed. Job seekers should check the company's official careers page for current office locations and opportunities.

Is it hard to get hired at American Express?

Getting hired at American Express can be competitive, as the company seeks candidates with strong customer service skills, relevant experience, and a good cultural fit. The application process typically involves multiple interviews and assessments, and having relevant certifications or skills can improve chances of success.

What career development opportunities are available to employees at American Express in Phoenix?

American Express in Phoenix offers a range of career development opportunities, including internal training programs, mentorship initiatives, and support for continuing education. Employees can participate in leadership development workshops and access resources for professional certifications relevant to their roles. There are also opportunities to apply for internal promotions or to move laterally across different departments, which helps broaden skill sets and career perspectives. The company encourages ongoing learning and provides tools for employees to map out their career paths within the organization.

What are the key skills and qualifications needed to thrive as an American Express Customer Care Professional in Phoenix, and why are they important?

To thrive as an American Express Customer Care Professional in Phoenix, you need strong communication, problem-solving, and customer service skills, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and standard office applications is often required. Empathy, patience, and adaptability are crucial soft skills for building rapport and handling a wide range of customer inquiries. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the company’s reputation for excellent service.
Infographic showing various American Express Phoenix job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 95% Full Time, 1% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Lead Application Engineer - CCaaS

Stellar IT Group

Phoenix, AZ • On-site

Contractor

Posted 19 days ago

Job description

Overview:
Title: Lead Application Engineer - CCaaS (AWS Connect / Five9 / Cloud Migration)
Type: 6+ Month Contract (Potential to Convert)
Location: Hybrid - Phoenix, AZ (18850 N 56th St) preferred; Sunrise, FL (1500 NW 136th Ave) also considered
Role Overview
American Express is seeking a Lead Application Engineer to spearhead the design, development, and modernization of enterprise contact center platforms. This role is central to a large-scale migration from on-premise Genesys to cloud-based CCaaS solutions (AWS Connect or GCP/Five9). The ideal candidate brings deep Java/API engineering expertise, cloud architecture experience, and strong leadership skills to enhance customer experience platforms.
Key Responsibilities
  • Lead development of scalable, enterprise-grade applications and APIs (Java-based).
  • Design and implement CCaaS and Intelligent Virtual Assistant (IVA) solutions.
  • Architect and support cloud migration from Genesys to AWS or GCP platforms.
  • Enhance contact center capabilities: routing, IVR, omnichannel, workforce tools.
  • Integrate systems with CRM platforms (Salesforce, ServiceNow, etc.).
  • Define and drive architecture strategy ensuring scalability, performance, and security.
  • Collaborate with product and business teams to align technical solutions with business outcomes.
  • Mentor engineers and provide technical leadership across initiatives.
Core Requirements
  • 8-10+ years of software engineering experience.
  • Strong expertise in Java development and API engineering.
  • Hands-on experience with contact center technologies (Genesys, Amazon Connect, Five9).
  • Proven background in architecture design and complex system modeling.
  • Solid understanding of data structures, algorithms, and design patterns.
  • Experience with Agile, CI/CD, and DevOps practices.
  • Excellent communication skills to influence technical and non-technical stakeholders.
Cloud / CCaaS Specializations
AWS / Amazon Connect Focus
  • Design CCaaS solutions using Amazon Connect and Amazon Lex.
  • Build conversational IVR leveraging NLU/NLP, intents, and dialog orchestration.
  • Architect AWS environments (Lambda, API Gateway, S3, DynamoDB, Kinesis, CloudWatch, EKS).
  • Implement secure cloud architectures (IAM, VPCs, encryption, multi-region HA).
  • Integrate via Lambda webhooks, CTI adapters, SIP trunking, Amazon Chime Voice Connector.
  • Support migration from legacy platforms to Amazon Connect.

GCP / Five9 Focus
  • Design CCaaS solutions using Dialogflow CX and Five9.
  • Build conversational IVR with NLU/NLP, webhook integrations, and flow orchestration.
  • Architect GCP environments (GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, BigQuery).
  • Implement secure, scalable infrastructure (IAM, VPC, encryption, multi-region HA).
  • Develop and optimize Five9 solutions (ACD, routing, dialer, omnichannel).
  • Lead integrations via APIs, webhooks, SIP/WebRTC, CRM/CTI integrations.
  • Support migration from legacy platforms to Five9.
Additional Technical Skills
  • Infrastructure as Code (Terraform, CloudFormation).
  • Knowledge of OAuth, cloud security architecture, compliance (PCI, HIPAA).
  • Experience with observability, monitoring, and performance optimization.
  • Familiarity with GitHub Actions or similar CI/CD tooling.
Leadership & Soft Skills
  • Strong leadership and mentorship capabilities.
  • Ability to collaborate across distributed teams and stakeholders.
  • Excellent written and verbal communication skills.
  • Proactive mindset with focus on continuous improvement.

Skills:
AWS Connect,five9,GCP,CCAAS

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