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Job Title: Shipping Manager
Department: E-Commerce
Reports to: Sr. Manager of Digital Sales
Status: Exempt
Mission Support:
Goodwill Houston (GWH) is at the forefront of change, connecting people and enhancing future work opportunities. We educate, train, and employ individuals facing employment barriers to foster their success. By linking individuals, families, and communities, we enhance lives and address the workforce demands of today and tomorrow. We are powered by donations and retail sales to transform lives through the power of work.
Job Summary:
Responsible for the overall supervision and operation of the eCommerce shipping for the eCommerce departments, including processing donations, shipping orders, training associates, and monitoring sales and production levels.
Essential Duties and Responsibilities:
Ensure production goals are reached and that all items are mailed on timely.
Responsible for all management duties, including all day-to-day operations and all associates.
Responsible for general upkeep of any equipment used in shipping.
Plans and implements strategies for shipping and the sales of eCommerce items.
Audits online sales channels to ensure policies, procedures, and standards are met.
Record and report on production goals for shipping.
Identifies shipping issues and implements solutions timely.
Maintains a positive, team-oriented relationship with management, peers, and subordinates; encourages interactions between all departments.
Ensures departmental equity and compliance with all company policies.
Responsible for procurement duties, which include submitting supply orders, monitoring supply inventory, and filing and recording related documentation accordingly.
Responsible for staging incoming merchandise and upkeep of warehouse flow, including documentation of containers received.
Monitors eBay and Amazon ratings as related to shipping, including customer service performance, product policy compliance, and shipping performance.
Respond to any customer service tickets related to shipping for all markets, which may include processing refunds/returns
Ensure operations are lean and operate at maximum efficiency.
Enhance customer satisfaction and foster returning customers through strategic initiatives.
Maintain relationships and communication with all retail leadership for integrated operations.
Manage and conduct all reporting measures for the department to ensure transparency and accountability.
Implement eCommerce best practices to stay competitive and innovative.
Maintain work areas in a neat and orderly manner, performing clean-up activities throughout the day.
Offer advanced customer service.
Perform advanced data entry.
Perform other duties as assigned by management.
Additional Responsibilities:
Demonstrate professionalism and present a friendly, cooperative attitude.
Ability to multitask, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
Adheres to all GWH Policies amp; Procedures, Loss Prevention amp; Safety Regulations, and GWH Guiding Principles.
Must be punctual, have dependable attendance, and maintain an appropriate appearance.
Must safely conduct work; maintain good housekeeping standards; have all aisles and pathways to fire exits clear and free from clutter; and keep work areas neat and clean.
Adheres to all GWH policies and procedures.
Minimum Job Requirements:
A high school diploma or equivalent is preferred.
Ability to communicate, read, and write in English.
Excellent computer skills (proficient in Microsoft Office and type at least 35 WPM with accuracy).
Experience in online store operations preferred.
Capable of working autonomously.
Accuracy in typing and business communication.
Knowledge of general arithmetic (addition/subtraction) required.
Experience in material handling is preferred.
Leadership or management experience is preferred.
Strong organizational skills and ability to work well with others in a close office environment.
Knowledge of e-commerce is preferred.
Key Performance Indicators (KPI):
Sales vs. Budget: Meets goal of actual sales compared to the projected budget.
IAT vs. Comp: Compares the Individual Average Transaction rate (IAT) against prior year sales and exceeds them.
Wage to Budget: Controls wage expenses against the allocated budget.
Order Fulfillment Speed: Tracks the time from order receipt to delivery, highlighting operational efficiency.
Shrink: Monitors inventory losses due to theft, damage, or errors.
Physical Requirements/Work Environment:
The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift up to 40 lbs.
An indoor work environment with occasional exposure to outside temperatures. The noise level in the typical work environment is usually moderate.
I understand this job description and requirements, and I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management.
I have read this job description, and I will be able to perform the essential functions of this position with or without accommodation.
Associate: ____________________________________________________ Date: _______________
Manager: ______________________________________________________ Date: ______________
Job description subject to change.