... example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform ... Lead teams in the design, build, test, and deployment of cloud-based contact center solutions ...
... example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform ... Lead teams in the design, build, test, and deployment of cloud-based contact center solutions ...
ECommerce Manager
Byron Center, MI · On-site
$100K - $120K/yr
Run A/B tests and implement CRO improvements * Track KPIs: conversion rate, AOV, cart abandonment, revenue/session Amazon Seller Central * Manage and optimize Amazon listings (titles, bullets, images ...
Quick apply
ECommerce Manager
Byron Center, MI · On-site
$100K - $120K/yr
Run A/B tests and implement CRO improvements * Track KPIs: conversion rate, AOV, cart abandonment, revenue/session Amazon Seller Central * Manage and optimize Amazon listings (titles, bullets, images ...
Packagejet Delivery Driver
$16 - $20.25/hr
Packagejet LLC is a family owned and operated Amazon delivery service partner. We are actively ... Locate addresses via GPS and tech * Must pass a 4 Panel Drug Test * Excellent Attendance Record
Quick apply
Packagejet Delivery Driver
$16 - $20.25/hr
Packagejet LLC is a family owned and operated Amazon delivery service partner. We are actively ... Locate addresses via GPS and tech * Must pass a 4 Panel Drug Test * Excellent Attendance Record
Senior Software Engineer, Windows/Desktop Applications - Grand Rapids, MI, USA
Grand Rapids, MI · On-site
$124K - $155K/yr
These include frontend and backend engineers, AI research scientists, and others from Amazon ... Experience with writing automated tests for UI - unit tests, integration tests, UI automation tests ...
Senior Software Engineer, Windows/Desktop Applications - Grand Rapids, MI, USA
Grand Rapids, MI · On-site
$124K - $155K/yr
These include frontend and backend engineers, AI research scientists, and others from Amazon ... Experience with writing automated tests for UI - unit tests, integration tests, UI automation tests ...
These include frontend and backend engineers, AI research scientists, and others from Amazon ... Experience with writing automated tests for UI - unit tests, integration tests, UI automation tests ...
These include frontend and backend engineers, AI research scientists, and others from Amazon ... Experience with writing automated tests for UI - unit tests, integration tests, UI automation tests ...
Network Manager
Zeeland, MI · On-site
Three to five years' experience managing MS/AD/Azure Networks, Amazon Web Services, VMWare ... Ability to research, test, and collect information on new ideas/concepts and possess a strong ...
Network Manager
Zeeland, MI · On-site
Three to five years' experience managing MS/AD/Azure Networks, Amazon Web Services, VMWare ... Ability to research, test, and collect information on new ideas/concepts and possess a strong ...
Three to five years' experience managing MS/AD/Azure Networks, Amazon Web Services, VMWare ... Ability to research, test, and collect information on new ideas/concepts and possess a strong ...
Three to five years' experience managing MS/AD/Azure Networks, Amazon Web Services, VMWare ... Ability to research, test, and collect information on new ideas/concepts and possess a strong ...
Inventory Associate
Grand Rapids, MI · On-site
$17/hr
... Amazon, Walmart, and other grocery & retail stores is a plus but not required What Comes with ... test $200 one-time bonus for becoming a service counter in our gas station locations Employee ...
Inventory Associate
Grand Rapids, MI · On-site
$17/hr
... Amazon, Walmart, and other grocery & retail stores is a plus but not required What Comes with ... test $200 one-time bonus for becoming a service counter in our gas station locations Employee ...
Amazon Test information
What are some common challenges faced by Amazon Test engineers, and how can they be addressed?
Amazon Test Engineers often encounter challenges such as managing fast-paced release cycles, ensuring test coverage for complex distributed systems, and collaborating across global teams. Staying organized and using automated testing tools can help manage workload effectively. Open communication with developers and proactive identification of potential issues are key to maintaining quality standards, while continuous learning helps engineers keep up with evolving technologies.
What is an Amazon Test?
Amazon Test jobs refer to positions within Amazon that focus on testing software, products, or processes to ensure quality and reliability. These roles can include software test engineers, quality assurance testers, and product testers, among others. Employees in these positions are responsible for designing test cases, executing tests, identifying bugs, and collaborating with development teams to resolve issues. The goal is to maintain high standards for Amazon’s products and services by detecting and addressing problems before products reach customers.
What are the key skills and qualifications needed to thrive as an Amazon Test engineer?
To thrive as an Amazon Test Engineer, you need a solid background in software testing methodologies, programming languages such as Java or Python, and a relevant degree in computer science or a related field. Familiarity with automated testing tools like Selenium, JUnit, or AWS testing frameworks, as well as certifications such as ISTQB, is highly beneficial. Strong analytical thinking, attention to detail, and effective communication skills help you collaborate with developers and identify software defects efficiently. These competencies are crucial for ensuring high-quality, reliable products and seamless customer experiences at Amazon's scale.
What is the difference between Amazon Test vs Amazon Quality Assurance Tester?
| Aspect | Amazon Test | Amazon Quality Assurance Tester |
|---|---|---|
| Required Credentials | Basic understanding of testing procedures, sometimes certifications in testing or related fields | Similar credentials, often including certifications in QA or testing tools |
| Work Environment | Primarily in Amazon warehouses or testing facilities, focusing on product or process testing | Mostly in Amazon offices or labs, focusing on software or system testing |
| Employer & Industry Usage | Amazon's internal testing roles, including product and process testing | Amazon's software development and IT departments, focusing on quality assurance |
Amazon Test roles typically involve testing physical products or processes within Amazon facilities, while Amazon Quality Assurance Tester positions focus on software or system testing within Amazon's IT and development teams. Both roles require testing knowledge but differ in environment and specific skills.
What are popular job titles related to Amazon Test jobs in Walker, MI? For Amazon Test jobs in Walker, MI, the most frequently searched job titles are:
What job categories do people searching Amazon Test jobs in Walker, MI look for? The top searched job categories for Amazon Test jobs in Walker, MI are:
What cities near Walker, MI are hiring for Amazon Test jobs? Cities near Walker, MI with the most Amazon Test job openings:
Full-time
Re-posted 17 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 150 rated financial services
Job description
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US