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Amazon Technical Support Jobs in High Ridge, MO (NOW HIRING)

Intellectix

Senior Storage Engineer

Arnold, MO

... and technical service lanes. * Incident support and participation in on-call rotation during off ... Amazon Web Services / C2S experience. Join Intellectix to be part of a dynamic team that thrives on ...

Intellectix

Senior Storage Engineer

Arnold, MO · On-site

... and technical service lanes. * Incident support and participation in on-call rotation during off ... Amazon Web Services / C2S experience. Join Intellectix to be part of a dynamic team that thrives on ...

Perficient

Lead Data Scientist

Saint Louis, MO · On-site

... technical design, implementation, documentation, testing, deployment and support of application ... Experience with Amazon SageMaker for model development, training, and deployment. * Experience ...

Perficient

Lead Data Scientist

Saint Louis, MO · On-site

... technical design, implementation, documentation, testing, deployment and support of application ... Experience with Amazon SageMaker for model development, training, and deployment. * Experience ...

Aqua IT

Systems/DevOps Engineer

Saint Louis, MO · On-site

$80 - $120/hr

Work hand-in-hand with technical and program management leadership to implement the next generation ... Lead systems administration and Devops activities that support building and delivering new and ...

Perficient, Inc.

Lead Data Scientist

Saint Louis, MO · On-site

... technical design, implementation, documentation, testing, deployment and support of application ... Experience with Amazon SageMaker for model development, training, and deployment. * Experience ...

Perficient, Inc.

Lead Data Scientist

Saint Louis, MO · On-site

... technical design, implementation, documentation, testing, deployment and support of application ... Experience with Amazon SageMaker for model development, training, and deployment. * Experience ...

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Amazon Technical Support information

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How much do amazon technical support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for amazon technical support in High Ridge, MO is $23.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.91 per hour, depending on experience, location, and employer.

What does an Amazon Technical Support specialist do?

An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.

What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist?

To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.

What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?

Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.

What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?

AspectAmazon Technical SupportAmazon Customer Service Representative
Required SkillsTechnical troubleshooting, software/hardware knowledge, problem-solvingCustomer service skills, communication, issue resolution
Work EnvironmentRemote or on-site, technical support centersRemote or call centers, customer interaction
CertificationsOptional technical certifications (e.g., CompTIA)Customer service training, communication skills
Job FocusDiagnosing and fixing technical issuesAssisting with orders, returns, account issues

Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.

Amazon Technical Support jobs near you

Senior Storage Engineer

Intellectix

Arnold, MO

Full-time

Re-posted 9 days ago

Job description

Senior Storage Engineer

Location: Arnold, MO (On Customer Site)
Clearance: TS/SCI
Citizenship: US Citizenship Required

Whether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions. At Intellectix, we are on a mission to empower them with innovative technical solutions and drive transformational change. As a Senior Storage Engineer, you'll be the cornerstone of this mission, ensuring the security of crucial data, optimizing IT infrastructure, and simplifying business processes through cutting-edge software systems. Because at Intellectix, it's not what we do, it's why we do it.

Responsibilities & Duties:

  • Design, architect, configure, deploy, upgrade, and support various storage and backup platforms and associated management tools.
  • Diagnose and troubleshoot storage systems and other related technologies.
  • Adhere to engineering and architecture standards and participate in technical review meetings as required.
  • Participate in the evaluation, deployment, management, and integration of new technologies in alignment with other engineers, architects, and technical service lanes.
  • Incident support and participation in on-call rotation during off hours and weekends.
  • Create and maintain documentation: logical/physical diagrams, run books, and other technical engineering documents.
  • Consistently demonstrate initiative and commitment to optimizing systems and processes.
  • Oversee the installation of new storage hardware and software according to standard operating procedures.
  • Oversee the updates to hardware, operating systems, and software as needed to provide required functionality and security.
  • Ensure systems are monitored, and statistics relevant to capacity, performance, utilization, etc. are collected and regularly reviewed.
  • Keep abreast of current developments in storage and backup technology to assist Intellectix staff in assessing the future direction of storage and backup technology.

Qualifications:

Required:

  • Bachelor's degree and 8+ years of related experience, or equivalent combination.
  • Hands-on engineering experience with NetApp and other storage technologies and concepts.
  • Experience with SAN, NAS, and iSCSI storage implementations.
  • Experience with capacity planning and sizing storage and backup environments.
  • Experience in performance tuning and optimizing storage and backup environments.
  • Experience with data center migrations and storage replication technologies.
  • Senior-level experience with design, development, implementation, and maintenance of large-scale systems, preferably across multiple hardware platforms and data centers.
  • Strong understanding of high availability concepts with practical experience and implementation of key components in a storage environment.
  • Strong understanding of fundamental hardware concepts: disk, memory, CPU, NIC, HBA, firmware, RAID, performance concepts (I/O, paging, swapping, system calls), iSCSI, Fiber Channel, Ethernet.
  • Strong understanding of essential TCP/IP concepts: TCP, UDP, ICMP, SMTP, SNMP, LDAP, DNS, NTP, etc.
  • Understanding of security best practices, federal hardening requirements (FISMA, STIG, etc.).
  • CompTIA Security+ or similar for IAT Level II DoD 8570 certification.
  • Proficient written and oral communication skills.
  • Strong collaborative attitude and ability to work in a team environment.
  • Ability to take direction.

Desired:

  • NetApp Certification.
  • PowerShell/Python scripting experience.
  • Experience leveraging scripts to audit and enforce configuration standards.
  • Amazon Web Services / C2S experience.

Join Intellectix to be part of a dynamic team that thrives on tempo, teamwork, and technical excellence. Your skills and expertise will contribute to creating a safer and smarter tomorrow.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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