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Amazon Technical Support Jobs in High Ridge, MO (NOW HIRING)

Lightedge

Solutions Architect

Saint Louis, MO · Hybrid

$61.25 - $80.75/hr

... Amazon Web Services (AWS), Microsoft Azure, or a combination of these platforms to meet customer ... Experience supporting enterprise sales opportunities and presenting technical solutions to both ...

Lightedge

Solutions Architect

Saint Louis, MO · Hybrid

$61.25 - $80.75/hr

... Amazon Web Services (AWS), Microsoft Azure, or a combination of these platforms to meet customer ... Experience supporting enterprise sales opportunities and presenting technical solutions to both ...

MasterCard

Lead, Kubernetes Platform Engineer

O Fallon, MO

$95K - $126K/yr

We support a wide range of digital payments choices, making transactionssecure, simple, smart and ... As a technical leader, you will serve as a trusted advisor and subject matter expert for Kubernetes ...

Kobie Marketing

AI Engineer

Saint Louis, MO · Remote

... technical degrees counts. Strongly Preferred * Hands-on experience with Amazon Bedrock and/or ... While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it ...

Kobie Marketing

AI Engineer

Saint Louis, MO

... technical degrees counts. Strongly Preferred * Hands-on experience with Amazon Bedrock and/or ... While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it ...

Intellectix

Cloud Engineer

Saint Louis, MO · On-site

$50.50 - $67.50/hr

At Intellectix, we are on a mission to empower them with innovative technical solutions and drive ... Maintain and improve existing infrastructure (build out autoscaling, support new services, optimize ...

Intellectix

Cloud Engineer

Saint Louis, MO

$50.50 - $67.50/hr

At Intellectix, we are on a mission to empower them with innovative technical solutions and drive ... Maintain and improve existing infrastructure (build out autoscaling, support new services, optimize ...

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Amazon Technical Support information

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How much do amazon technical support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for amazon technical support in High Ridge, MO is $23.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.91 per hour, depending on experience, location, and employer.

What does an Amazon Technical Support specialist do?

An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.

What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist?

To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.

What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?

Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.

What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?

AspectAmazon Technical SupportAmazon Customer Service Representative
Required SkillsTechnical troubleshooting, software/hardware knowledge, problem-solvingCustomer service skills, communication, issue resolution
Work EnvironmentRemote or on-site, technical support centersRemote or call centers, customer interaction
CertificationsOptional technical certifications (e.g., CompTIA)Customer service training, communication skills
Job FocusDiagnosing and fixing technical issuesAssisting with orders, returns, account issues

Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.

Amazon Technical Support jobs near you

Solutions Architect

Lightedge

Saint Louis, MO • Hybrid

$61.25 - $80.75/hr

Full-time

Posted 17 days ago

Job description

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

Lightedge is seeking a customer-focused Solutions Architect to lead the design and delivery of enterprise-scale AWS, Azure, and hybrid cloud solutions for mid-market and enterprise customers. In this strategic technical role, you will partner with Sales, Product, Engineering, and executive customer stakeholders to develop secure, scalable, and business-aligned cloud architectures that accelerate digital transformation.
The Solutions Architect serves as a trusted advisor throughout the customer lifecycle, leading complex solution engagements, influencing technical strategy, and helping evolve Lightedge's cloud portfolio and architectural standards.
Responsibilities:
  • Design secure, scalable private, public, and hybrid cloud solutions leveraging Lightedge's VMware-based private cloud, Amazon Web Services (AWS), Microsoft Azure, or a combination of these platforms to meet customer business and technical requirements.
  • Serve as a lead technical architect for Lightedge's most complex and strategic customer engagements.
  • Partner with Account Executives throughout the pre-sales cycle to develop solution strategies and communicate technical value.
  • Lead customer discovery sessions, architecture workshops, technical presentations, executive briefings, and proof-of-concept activities.
  • Develop migration strategies that align VMware and on-premises workloads with the most appropriate target platform, including Lightedge's VMware-based private cloud, Amazon Web Services (AWS), Microsoft Azure, or hybrid cloud environments.
  • Leverage the AWS Migration Acceleration Program (MAP) and Microsoft Azure Migrate and Modernize (AMM) to develop customer migration strategies, maximize available funding opportunities, and accelerate successful cloud adoption.
  • Collaborate with Product, Engineering, and Delivery teams to ensure proposed solutions are scalable, supportable, and aligned with Lightedge service offerings.
  • Serve as a trusted technical advisor throughout the customer engagement lifecycle, providing architectural guidance and technical leadership from discovery through solution delivery.
  • Create architecture diagrams, technical documentation, reusable reference architectures, and architectural standards that support consistent solution design and delivery. Mentor Solutions Architects and contribute to the development of best practices and technical enablement across the organization.
  • Continuously expand expertise in AWS, Microsoft Azure, and hybrid cloud technologies while evaluating emerging technologies and industry trends to strengthen Lightedge's cloud portfolio and technical capabilities.
Experience:
  • 8+ years of experience in Solutions Architecture, Cloud Architecture, or a similar customer-facing technical role.
  • AWS Certified Solutions Architect – Professional certification is required or must be successfully obtained within 90 days of hire. Microsoft Certified: Azure Solutions Architect Expert certification is highly desired.
  • Strong knowledge of AWS and Microsoft Azure services, architecture best practices, and cloud-native design principles.
  • Experience with VMware virtualization, infrastructure modernization, and cloud migration planning.
  • Knowledge of the AWS Migration Acceleration Program (MAP) and Microsoft Azure Migrate and Modernize (AMM) is highly desirable.
  • Working knowledge of enterprise compute, storage, networking, backup and recovery, disaster recovery, virtualization, and current infrastructure technologies from leading vendors such as Dell Technologies, VMware, Pure Storage, Veeam, AWS, and Microsoft Azure.
  • Experience supporting enterprise sales opportunities and presenting technical solutions to both technical and executive stakeholders.
  • Excellent communication, presentation, and documentation skills, with the ability to simplify complex technical concepts.
  • Demonstrated ability to provide technical leadership, influence cross-functional teams, and mentor peers.
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.