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Amazon Technical Support Jobs in Texas (NOW HIRING)

IT Support Associate II, OTS

El Paso, TX · On-site

$15.50 - $20/hr

  • Medical

  • Retirement

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

Showing results 21-40

Amazon Technical Support information

What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist?

To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.

What does an Amazon Technical Support specialist do?

An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.

What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?

AspectAmazon Technical SupportAmazon Customer Service Representative
Required SkillsTechnical troubleshooting, software/hardware knowledge, problem-solvingCustomer service skills, communication, issue resolution
Work EnvironmentRemote or on-site, technical support centersRemote or call centers, customer interaction
CertificationsOptional technical certifications (e.g., CompTIA)Customer service training, communication skills
Job FocusDiagnosing and fixing technical issuesAssisting with orders, returns, account issues

Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.

What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?

Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.

What cities in Texas are hiring for Amazon Technical Support jobs?

Cities in Texas with the most Amazon Technical Support job openings:

Infographic showing various Amazon Technical Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Sales Specialist, Analytics, US-FSI Technical Sales Specialists

Amazon

Dallas, TX • On-site

Full-time

Re-posted 29 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,091 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

As an Analytics sales specialist in this rapidly expanding field, you'll drive growth by helping customers leverage emerging technologies that directly impact their AI and technical capabilities to create business success. You will work backwards from customer goals and you'll create strategic plans that align AWS solutions with their desired outcomes. You will educate customers on "art of the possible" success stories and AWS enablers including Amazon Redshift, a managed petabyte-scale data warehouse for fast SQL analytics; Amazon Athena, for serverless SQL queries directly on S3 data; Amazon EMR, a managed big data platform for Spark, Hive, and Presto workloads; AWS Glue, a managed ETL service for data preparation and transformation; AWS Lake Formation, for simplified data lake creation and management; AWS SageMaker Studio, a unified IDE for end-to-end machine learning workflows; Amazon Kinesis and MSK for real-time data streaming and processing; and Amazon OpenSearch, a managed search and analytics engine.

You'll help customers understand how this analytics foundation enables them to build and deploy AI/ML solutions using Amazon Bedrock, Amazon SageMaker, and other AWS AI services to drive business transformation. Then you will work with a specialized solution architect to craft a solution spanning these solutions as well as selected partner products and manage the sales process including evaluation, pricing, objection handling, navigating competitive pressures, proofs of concept and construction of a supporting business case.
The ideal candidate combines strategic sales leadership with deep technical and business acumen. You will collaborate across AWS teams, including sales representatives, solutions architects, product managers, professional services, and partners to drive customer success

You should have experience engaging confidently with both C-suite executives and technical stakeholders, demonstrating the ability to translate complex technical solutions into clear business value. Your background should reflect success in building consensus across organizations, developing compelling value propositions, and navigating technical and business challenges. Experience in strategic analysis, enterprise sales, and technical solution development is essential, as you'll need to understand both the technical architecture and business implications of modern data and AI solutions.
Key job responsibilities
Drive revenue and market share in a defined territory.
Meet or exceed annual revenue targets.
Develop and execute against a comprehensive account/territory plan.
Develop working backwards analytics visions including business case and financial justification, potentially gleaned from earnings reports.
Create & articulate compelling value propositions around AWS analytics services.
Accelerate customer adoption of Amazon analytics services.
Maintain a robust sales pipeline leveraging sales force automation tools and best practices
Work with partners to extend reach & drive adoption.
Develop long-term strategic relationships with key accounts.
Ensure customer satisfaction.
Expect moderate travel.
About the team
The Amazon Migration Sales team positions AWS as the best place to move customer workloads into the cloud

As part of a single-threaded sales team focusing on Financial Services customers you will be responsible for working with strategic customers and their existing account teams to qualify and pursue sales opportunities for enterprise application workloads and datacenter migration projects. You will engage with our segment sales, solutions architects, partner, and professional services organizations to drive highly complex opportunities to closure. These opportunities will include migrating SQL Server, Exchange, SharePoint, VMware, or SAP applications to the AWS cloud.

We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.


What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US