ZipRecruiter

Log In

1

Amazon Technical Support Jobs in Texas (NOW HIRING)

Amazon

Principal Technical Program Manager

Austin, TX · On-site

$127K - $165K/yr

Amazon is seeking exceptional talent to help develop the next generation of advanced robotics ... process, including support for the interview or onboarding process, please visit for more ...

New

next page

Showing results 1-20

All JobsAmazon Technical Support JobsAmazon Technical Support Jobs in Texas

Amazon Technical Support information

What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist?

To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.

What does an Amazon Technical Support specialist do?

An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.

What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?

AspectAmazon Technical SupportAmazon Customer Service Representative
Required SkillsTechnical troubleshooting, software/hardware knowledge, problem-solvingCustomer service skills, communication, issue resolution
Work EnvironmentRemote or on-site, technical support centersRemote or call centers, customer interaction
CertificationsOptional technical certifications (e.g., CompTIA)Customer service training, communication skills
Job FocusDiagnosing and fixing technical issuesAssisting with orders, returns, account issues

Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.

What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?

Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.

What are popular job titles related to Amazon Technical Support jobs in Texas?

For Amazon Technical Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Amazon Technical Support jobs in Texas look for?

The top searched job categories for Amazon Technical Support jobs in Texas are:

What cities in Texas are hiring for Amazon Technical Support jobs?

Cities in Texas with the most Amazon Technical Support job openings:

Amazon Technical Support jobs near you
Infographic showing various Amazon Technical Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Engineer

Crestron Electronics, Inc.

Plano, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Crestron Electronics rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

19th of 157 rated electronics manufacturers

Job description

At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products' are integrated into new high-tech commercial buildings' to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
The Technical Support Engineer is the primary level of support, possessing advanced knowledge and understanding of all Crestron platforms and the video conferencing solutions running on those platforms. The primary responsibility of the Engineer is to provide technical support to Crestron customers via phone, email, and chat, and apply their knowledge to resolve the issue or investigate further and collect specific information to work toward resolution or escalation.
TX - This position is for 9am - 6pm CST
Responsibilities:
  • Building and maintaining customer rapport, ensuring they understand Crestron is with them through every step of the process.
  • Determine specifics for the reported problem, including but not limited to:
    • Clear description and scope of the reported problem.
    • Current hardware/firmware/software configurations of impacted systems.
    • Deployment environment (other Crestron or 3rd party equipment in the installation)
  • Review published documentation with customers, including both Crestron and conferencing service provider documentation, where applicable.
  • Ability to perform high-level analysis of log files.
  • Basic analysis of customer network for case documentation.
  • Create RMAs as needed on a case-by-case basis.
  • Assist in supporting Crestron's knowledge base by creating knowledge base articles, using supportive documentation, and/or software tools.
  • Other duties or responsibilities as required.

Requirements:
  • Bachelor's degree in a technology field or 3+ years of relevant industry experience.
  • 3+ years installing, configuring, and/or supporting technology for Commercial, Residential, AV.
  • Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics.
  • Crestron Home, D3 Pro Lightning, and Residential Installation.
  • Familiar with Linux OS.
  • Programming knowledge in C#, CSS, and HTML5 is preferred but not required.
  • Knowledge of Commercial / Residential Audio Video technologies and applications.
  • Ability to read and interpret system schematics, floor plans, etc.
  • Collect and interpret system-level data for analysis.
  • The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
  • Able to clearly and professionally communicate technical information to varying audiences.
  • The ability to think "outside-the-box" and understand how minute data points can affect the larger picture.
  • Ability to troubleshoot/create demo programs written in native Crestron platforms.
  • Knowledge of Exchange/O365/Active Directory.
  • Must be able to lift and maneuver up to 50 pounds.
  • 10% with overnight travel

Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron's success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
*No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.

What Crestron Electronics employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply