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Amazon Technical Support Jobs in Florida (NOW HIRING)

... technical support. Your expertise will be essential in troubleshooting complex control systems ... Amazon offers competitive compensation packages including comprehensive healthcare benefits ...

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Amazon Technical Support information

What does an Amazon Technical Support specialist do?

An Amazon Technical Support specialist assists customers and employees with troubleshooting technical issues related to Amazon's products and services. This can include resolving problems with Amazon devices like Kindle, Echo, or Fire TV, as well as addressing software, account, and connectivity issues. They use a combination of technical knowledge and customer service skills to guide users through solutions, escalate complex problems, and ensure a positive support experience. Their role is essential in maintaining customer satisfaction and the smooth operation of Amazon's technical ecosystem.

What are the key skills and qualifications needed to thrive as an Amazon Technical Support specialist?

To thrive as an Amazon Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of Amazon products and services, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, CRM platforms, and remote diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills and qualities ensure efficient resolution of technical issues and contribute to high customer satisfaction.

What are some common challenges faced by Amazon Technical Support specialists, and how can they be addressed?

Amazon Technical Support specialists often encounter challenges such as troubleshooting complex technical issues, balancing high call volumes, and adapting to rapidly changing products and services. To address these, specialists are encouraged to leverage Amazon's comprehensive knowledge bases and collaborate closely with cross-functional teams, such as engineering and product support. Continuous learning and effective communication with both customers and internal teams are key to overcoming these challenges and providing excellent customer service.

What is the difference between Amazon Technical Support vs Amazon Customer Service Representative?

AspectAmazon Technical SupportAmazon Customer Service Representative
Required SkillsTechnical troubleshooting, software/hardware knowledge, problem-solvingCustomer service skills, communication, issue resolution
Work EnvironmentRemote or on-site, technical support centersRemote or call centers, customer interaction
CertificationsOptional technical certifications (e.g., CompTIA)Customer service training, communication skills
Job FocusDiagnosing and fixing technical issuesAssisting with orders, returns, account issues

Amazon Technical Support roles focus on resolving technical problems related to Amazon products and services, requiring technical knowledge and troubleshooting skills. In contrast, Amazon Customer Service Representatives handle general customer inquiries, order issues, and account support, emphasizing communication and customer service skills. Both roles may be remote or on-site and serve different but complementary functions within Amazon's support ecosystem.

What job categories do people searching Amazon Technical Support jobs in Florida look for?

The top searched job categories for Amazon Technical Support jobs in Florida are:

What cities in Florida are hiring for Amazon Technical Support jobs?

Cities in Florida with the most Amazon Technical Support job openings:

Infographic showing various Amazon Technical Support job openings in Florida as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Manufacturing Engineer Manager - Space Hardware - 2nd Shift, Amazon Leo

Amazon

Merritt Island, FL • On-site

$76K - $98K/yr

Full-time

Re-posted yesterday


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,151 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers


Job description

Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.
The Manufacturing Engineer Manager will lead SECOND SHIFT assembly, integration and test flows for space hardware builds . This individual will work closely with and manage engineering and manufacturing teams to integrate Amazon Leo satellites with dispenser and launch vehicle hardware.
The Manufacturing Engineer Manager is a technical leader of the team, providing guidance on many aspects including but not limited to testing requirements, assembly/integration workcell design within the payload processing facilities, facility and equipment planning, integration and test application implementation and improvement, process control, design for manufacturability, project management, and tooling design.
The ideal candidate is comfortable in a highly technical setting and leads collaboration with other departments to reach the best solution to any problem and is able to technically challenge assumptions and requirements of these departments, such as dynamics and thermal analysis, design engineering, and tooling engineering


Additionally, a Manufacturing Engineer Manager is expected to set objectives for the team overall, not only identifying the right long term strategies but implementing them on their assemblies and responsibilities, leading by example first and then by instruction. They'll have extensive experience in space hardware integration and test, with particular focus on satellite to dispenser and/or launch vehicle integration.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S

permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
- Working with engineering teams - plan and optimize workstation layouts for Assembly, Integration & Test (AIT), to intended throughput capacities.
- Material flow planning and manufacturing process definition - spacecraft and dispenser level, assembly & test.
- Implement and continuously improve assembly, integration and test processes
- Specify and procure various assembly equipment and systems to meet program development requirements
- Interface with facilities personnel in site usage and integration flow.
- AIT takt time & cost optimization planning
- Definition & implementation of Work Order and automated documentation processes.
- Payload compliance certification sign-off
- Anomaly resolution and corrective action implementation
- Assist in hiring personnel (engineers and technicians) related to above tasking


A day in the life
The Manufacturing Engineer Manager will spend significant amounts of time collaborating with engineering, quality, and manufacturing to test satellites, dispensers and oversee hardware integration. They will oversee their assembly, integration and test workstation, address root cause of failures and issues, and implement production control and optimization strategies. They will be the front line lead to deliver their space hardware product value stream, implementing engineering best practices in a safe and repeatable manner, implementing efficiency improvements and reducing non-conformances.


We are a fast-paced, data-driven team, and work with leaders in multiple technology areas to deliver the best product for our customers. We hold each other to relentlessly high standards, and constantly look for ways to improve the product's performance, quality and cost. We are excited about the technical challenges, which motivates us rather than discourages us.


We want individuals who are ready for this challenge and want to reach beyond what is possible today.
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally

We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
At Amazon, our mission is to be the most customer-centric company on Earth.

To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we're building an environment that celebrates knowledge sharing and mentorship.


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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US