Job Summary
The Amazon Returns Specialist is responsible for providing fast, friendly, and accurate service to customers returning Amazon purchases through The UPS Store. This position focuses on processing returns, assisting customers with the Amazon Returns Kiosk, organizing packages for shipment, and maintaining an efficient returns area. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced retail environment.
Key Responsibilities
- Welcome customers and provide exceptional customer service during the Amazon return process.
- Assist customers with using the Amazon Returns Kiosk and troubleshoot basic issues when needed.
- Process Amazon returns quickly and accurately using store systems and established procedures.
- Verify return eligibility, scan QR codes, label packages, and prepare items for shipment.
- Sort, organize, and stage returned merchandise according to company guidelines.
- Maintain a clean, organized, and efficient Amazon returns area.
- Monitor supplies and notify management when materials need to be replenished.
- Answer customer questions regarding Amazon return procedures and store services.
- Assist with general store operations, including greeting customers, answering phones, and directing customers to appropriate services.
- Support team members during busy periods by assisting with packaging, shipping, and retail tasks as assigned.
- Follow all company policies, security procedures, and operational standards.
Ideal Candidate
- Highly motivated and enthusiastic about customer service
- Enjoys working in a dynamic, fast-paced environment
- Reliable and punctual with a positive attitude
- Part-time availability to fit a flexible schedule
Location: The UPS Store, 1811 N Dixie Hwy, Ste 104, Elizabethtown KY 42701
If you are ready to join a loving and fun team and grow your skills in retail and customer support, apply now to become our next talented Center Associate!
The UPS Store is a locally owned franchise offering a range of products and services designed specifically to help and support small business owners in the local community.
We're more than packing and shipping. We provide printing services, a real street address for mailboxes, package notification and even direct mail services (design, print, mail). We are committed to doing everything we can to help small businesses reach their goals.
Our breadth of products and services and our do-whatever-it-takes attitude are ready to help.