Sr Amazon Connect Lead
Lindon, UT · On-site
Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and ... Vendor & Partner Management - Act as the primary liaison with AWS and NeuraFlash. - Review SOWs ...
Sr Amazon Connect Lead
Lindon, UT · On-site
Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and ... Vendor & Partner Management - Act as the primary liaison with AWS and NeuraFlash. - Review SOWs ...
Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and ... Vendor & Partner Management - Act as the primary liaison with AWS and NeuraFlash. - Review SOWs ...
Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and ... Vendor & Partner Management - Act as the primary liaison with AWS and NeuraFlash. - Review SOWs ...
Sr Amazon Connect Lead
Lindon, UT · On-site
Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and ... Vendor & Partner Management - Act as the primary liaison with AWS and NeuraFlash. - Review SOWs ...
Sr Amazon Connect Lead
Lindon, UT · On-site
Role Summary The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and ... Vendor & Partner Management - Act as the primary liaison with AWS and NeuraFlash. - Review SOWs ...
Amazon Account Specialist - Full Time
Springville, UT · On-site
$17.50 - $24/hr
Candidate will be directly involved in listing review, marketing, inventory forecasting and ... Amazon account management. Skills that are critical in the candidate include being a strong team ...
Quick apply
Amazon Account Specialist - Full Time
Springville, UT · On-site
$17.50 - $24/hr
Candidate will be directly involved in listing review, marketing, inventory forecasting and ... Amazon account management. Skills that are critical in the candidate include being a strong team ...
Amazon Account Specialist - Full Time
Springville, UT · On-site
$17.50 - $24/hr
Candidate will be directly involved in listing review, marketing, inventory forecasting and ... Amazon account management. Skills that are critical in the candidate include being a strong team ...
Quick apply
Amazon Account Specialist - Full Time
Springville, UT · On-site
$17.50 - $24/hr
Candidate will be directly involved in listing review, marketing, inventory forecasting and ... Amazon account management. Skills that are critical in the candidate include being a strong team ...
Amazon Account Specialist - Full Time
$17.50 - $24/hr
Candidate will be directly involved in listing review, marketing, inventory forecasting and ... Amazon account management. Skills that are critical in the candidate include being a strong team ...
Amazon Account Specialist - Full Time
$17.50 - $24/hr
Candidate will be directly involved in listing review, marketing, inventory forecasting and ... Amazon account management. Skills that are critical in the candidate include being a strong team ...
Amazon Account Specialist - Full Time
Springville, UT · On-site
$17.50 - $24/hr
Candidate will be directly involved in listing review, marketing, inventory forecasting and ... Amazon account management. Skills that are critical in the candidate include being a strong team ...
Amazon Account Specialist - Full Time
Springville, UT · On-site
$17.50 - $24/hr
Candidate will be directly involved in listing review, marketing, inventory forecasting and ... Amazon account management. Skills that are critical in the candidate include being a strong team ...
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team ... Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team ... Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
Operations Manager
Salt Lake City, UT · On-site
ABOUT AMAZON Our Worldwide Operations network delivers millions of packages and smiles to Amazon ... reviews, determining productivity requirements, and partnering with other Leaders to load balance ...
Operations Manager
Salt Lake City, UT · On-site
ABOUT AMAZON Our Worldwide Operations network delivers millions of packages and smiles to Amazon ... reviews, determining productivity requirements, and partnering with other Leaders to load balance ...
Operations Manager
West Jordan, UT · On-site
Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... reviews, determining productivity requirements, and partnering with other Leaders to load balance ...
Operations Manager
West Jordan, UT · On-site
Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... reviews, determining productivity requirements, and partnering with other Leaders to load balance ...
Operations Manager
West Jordan, UT · On-site
Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... reviews, determining productivity requirements, and partnering with other Leaders to load balance ...
Operations Manager
West Jordan, UT · On-site
Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... reviews, determining productivity requirements, and partnering with other Leaders to load balance ...
VP, Amazon Analytics
Draper, UT · On-site
The VP, Analytics will lead portfolio analytics for the Amazon Credit and Payment portfolio ... Drive ongoing portfolio performance reviews (KPI trends and diagnostics, portfolio segmentation ...
VP, Amazon Analytics
Draper, UT · On-site
The VP, Analytics will lead portfolio analytics for the Amazon Credit and Payment portfolio ... Drive ongoing portfolio performance reviews (KPI trends and diagnostics, portfolio segmentation ...
Operations Manager
Salt Lake City, UT · On-site
Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... reviews, determining productivity requirements, and partnering with other Leaders to load balance ...
Operations Manager
Salt Lake City, UT · On-site
Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... reviews, determining productivity requirements, and partnering with other Leaders to load balance ...
We seek a responsible individual who learns quickly and is capable of overseeing the overall management of client accounts on Amazon. Candidate will be directly involved in listing review, marketing ...
Quick apply
We seek a responsible individual who learns quickly and is capable of overseeing the overall management of client accounts on Amazon. Candidate will be directly involved in listing review, marketing ...
We seek a responsible individual who learns quickly and is capable of overseeing the overall management of client accounts on Amazon. Candidate will be directly involved in listing review, marketing ...
We seek a responsible individual who learns quickly and is capable of overseeing the overall management of client accounts on Amazon. Candidate will be directly involved in listing review, marketing ...
We seek a responsible individual who learns quickly and is capable of overseeing the overall management of client accounts on Amazon. Candidate will be directly involved in listing review, marketing ...
We seek a responsible individual who learns quickly and is capable of overseeing the overall management of client accounts on Amazon. Candidate will be directly involved in listing review, marketing ...
We seek a responsible individual who learns quickly and is capable of overseeing the overall management of client accounts on Amazon. Candidate will be directly involved in listing review, marketing ...
Quick apply
We seek a responsible individual who learns quickly and is capable of overseeing the overall management of client accounts on Amazon. Candidate will be directly involved in listing review, marketing ...
... Amazon business. What You'll Own 3P Partner Strategy & Governance * Own the relationship with Pura's Pattern-model 3P wholesale partner. Manage the governance model, quarterly business reviews (QBRs ...
... Amazon business. What You'll Own 3P Partner Strategy & Governance * Own the relationship with Pura's Pattern-model 3P wholesale partner. Manage the governance model, quarterly business reviews (QBRs ...
... Amazon business. What You'll Own 3P Partner Strategy & Governance * Own the relationship with Pura's Pattern-model 3P wholesale partner. Manage the governance model, quarterly business reviews (QBRs ...
Quick apply
... Amazon business. What You'll Own 3P Partner Strategy & Governance * Own the relationship with Pura's Pattern-model 3P wholesale partner. Manage the governance model, quarterly business reviews (QBRs ...
Our fulfillment centers sit at the heart of Amazon's rapidly growing operations network: they are ... reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any ...
Our fulfillment centers sit at the heart of Amazon's rapidly growing operations network: they are ... reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any ...
Amazon Reviews information
What are the key skills and qualifications needed to thrive as an Amazon reviewer?
To thrive as an Amazon Reviewer, you need strong written communication skills, attention to detail, and a genuine understanding of product use and consumer needs. Familiarity with the Amazon platform, review guidelines, and sometimes participation in programs like Amazon Vine are typical system requirements. Integrity, honesty, and the ability to provide balanced, constructive feedback make someone stand out in this position. These skills and qualities are important to help consumers make informed purchasing decisions and to maintain credibility and trust within the Amazon community.
What are Amazon reviews?
Amazon Reviews are feedback and ratings provided by customers who have purchased products on Amazon. These reviews help other shoppers make informed decisions by sharing their experiences, opinions, and satisfaction with a product. Reviews can include a star rating (1 to 5 stars) and written comments, and they play a significant role in a product's reputation and sales. Amazon uses both verified and unverified reviews, and sellers often rely on positive reviews to build trust with potential buyers.
What is the difference between Amazon Reviews vs Amazon Customer Service Representative?
| Aspect | Amazon Reviews | Amazon Customer Service Representative |
|---|---|---|
| Required Credentials | None specific; familiarity with Amazon platform | Customer service skills; sometimes training or certification |
| Work Environment | Remote or on-site; focused on reviewing products | Remote or call center; assisting customers with inquiries |
| Employer & Industry Usage | Amazon platform users, product feedback | Amazon customer support, service industry |
| Search & Comparison Intent | Understanding product feedback roles | Customer support roles at Amazon |
Amazon Reviews involve evaluating and providing feedback on products, often done by consumers or dedicated reviewers. Amazon Customer Service Representatives handle customer inquiries, resolve issues, and support users. While both roles relate to Amazon, reviews focus on product feedback, whereas customer service emphasizes direct customer support.
How do you become an Amazon Reviews?
Becoming an Amazon reviewer involves creating an Amazon account, purchasing or receiving products to review, and writing honest, detailed reviews that comply with Amazon's community guidelines. Building a reputation through consistent, helpful reviews can lead to increased visibility and potential invitations to participate in programs like the Amazon Vine Voice.
What are some common challenges faced by professionals managing Amazon product reviews, and how can they be addressed?
Professionals who manage Amazon product reviews often encounter challenges such as detecting and handling fake or biased reviews, responding to negative feedback, and ensuring compliance with Amazon's review policies. Navigating these issues requires keen attention to detail, familiarity with Amazon’s guidelines, and strong communication skills to professionally address customer concerns. Building a transparent feedback strategy and using monitoring tools can help maintain a positive review profile and build customer trust.
Job description
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Summary
The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement. This leader drives adoption of Amazon Connect features to achieve business outcomes, oversees release and change management, and ensures the platform aligns with Vivint's customer-experience and operational goals.
Key Responsibilities
Platform Ownership & Strategy
- Serve as the primary owner of the Amazon Connect ecosystem, overseeing governance, roadmap alignment, and long-term capability evolution.
- Partner across Care, Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint's operational and strategic needs.
Release & Change Management in AWS
- Lead structured release cycles, configuration changes, and environment management across AWS.
- Implement disciplined change-management processes to ensure reliable deployments and minimal disruption.
Utilize Amazon Connect Features to Achieve Business Objectives
- Leverage built-in Amazon Connect capabilities (Contact Lens, analytics, AI features, supervisor tools, real-time data) to improve CX and operational outcomes.
- Evaluate and introduce new Amazon Connect features aligned to strategic priorities.
Cost Management & Usage Optimization
- Monitor usage and consumption across all Amazon Connect services to prevent overspend.
- Implement guardrails, alerts, and forecasting practices to manage budget adherence.
Vendor & Partner Management
- Act as the primary liaison with AWS and NeuraFlash.
- Review SOWs, validate partner recommendations, and ensure technical alignment to Vivint standards.
Operational Reliability & Support Leadership
- Ensure platform stability, performance, and resilience through monitoring and incident response.
- Lead root-cause analysis and platform corrective action efforts.
Success Metrics
- Stable and reliable Amazon Connect operations with minimal unplanned downtime.
- Predictable, well-governed release cycles.
- Demonstrated cost savings or cost-avoidance through usage governance.
- Increased adoption of Amazon Connect features that improve CX and operational performance.
- Strong vendor execution and cross-functional alignment.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Summary
The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement. This leader drives adoption of Amazon Connect features to achieve business outcomes, oversees release and change management, and ensures the platform aligns with Vivint's customer-experience and operational goals.
Key Responsibilities
Platform Ownership & Strategy
- Serve as the primary owner of the Amazon Connect ecosystem, overseeing governance, roadmap alignment, and long-term capability evolution.
- Partner across Care, Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint's operational and strategic needs.
Release & Change Management in AWS
- Lead structured release cycles, configuration changes, and environment management across AWS.
- Implement disciplined change-management processes to ensure reliable deployments and minimal disruption.
Utilize Amazon Connect Features to Achieve Business Objectives
- Leverage built-in Amazon Connect capabilities (Contact Lens, analytics, AI features, supervisor tools, real-time data) to improve CX and operational outcomes.
- Evaluate and introduce new Amazon Connect features aligned to strategic priorities.
Cost Management & Usage Optimization
- Monitor usage and consumption across all Amazon Connect services to prevent overspend.
- Implement guardrails, alerts, and forecasting practices to manage budget adherence.
Vendor & Partner Management
- Act as the primary liaison with AWS and NeuraFlash.
- Review SOWs, validate partner recommendations, and ensure technical alignment to Vivint standards.
Operational Reliability & Support Leadership
- Ensure platform stability, performance, and resilience through monitoring and incident response.
- Lead root-cause analysis and platform corrective action efforts.
Success Metrics
- Stable and reliable Amazon Connect operations with minimal unplanned downtime.
- Predictable, well-governed release cycles.
- Demonstrated cost savings or cost-avoidance through usage governance.
- Increased adoption of Amazon Connect features that improve CX and operational performance.
- Strong vendor execution and cross-functional alignment.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
About NRG
Sourced by ZipRecruiter
At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.
Industry
Oil and coal products manufacturing
Company size
5,001 - 10,000 Employees
Headquarters location
Houston, TX, US