Amazon Relocation Package Jobs in Alabama (NOW HIRING)

Description -

Onsite Administrator (Print) - OSA Level 1 (Philadelphia, PA)

**For this position the candidate must reside in Philadelphia, PA / or commute daily to Customer site**

Job Summary
This role is responsible for monitoring systems, identifying performance issues, and adhering to defined timeframes for incident escalation while troubleshooting simple to moderately complex incidents. The role serves as a trusted advisor to customers and internal businesses/end users, providing valuable insights and solutions. The role executes installations and configurations following standardized procedures, conducts routine maintenance activities, and ensures compliance with budget, quality standards, and customer requirements.
Responsibilities
Monitors systems to identify performance issues, operating within defined timeframes for incident escalation and ensuring adherence to established protocols for troubleshooting simple to moderately complex incidents.
Establishes trust and becomes a reliable advisor to customers and internal businesses/end users, offering valuable insights and solutions.
Acts as the on-site liaison to provide real-time status updates and information to the client, facilitating effective communication.
Executes installations and/or configurations following standardized procedures, while also assembling and integrating system/products proficiently.
Conducts regular maintenance activities, which may encompass tasks such as carrying out tape/backup operations.
Demonstrates an understanding of key metrics utilized to monitor service delivery compliance to budget, quality standards, and customer requirements, proactively addressing any deviations.
Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.
Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data.
Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.
Education & Experience Recommended
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in maintenance, quality, or a related field.
Preferred Certifications
NA
Knowledge & Skills
Agile Methodology
Amazon Web Services
Auditing
Automation
Business Process
Business Requirements
Change Management
Computer Science
Data Analysis
DevOps
Finance
Information Systems
Information Technology Infrastructure Library
IT Service Management
Linux
Microsoft Azure
Project Management
SAP Applications
Scrum (Software Development)
Technical Support
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity
Works on assignments that are routine to moderately complex in nature and require basic problem resolution.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this position is$22to$30USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 13 paid holidays

• 15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP'sEEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"