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Amazon Relay Operations Center Jobs (NOW HIRING)

Amazon

Sr. Risk Manager, Relay Product and Tech

Bellevue, WA · On-site

$142K - $188K/yr

... Relay Operations Centre (ROC), Worldwide Operations Security (WWOS), and Finance to drive case ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...

Hire Velocity, LLC

CDL A OTR Team

San Antonio, TX · On-site

$1K - $1K/wk

... operations. This is not a regional position-teams must be willing to run across multiple states and take advantage of available contracts through Amazon Relay. Drivers will operate as a team to ...

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How much do amazon relay operations center jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for amazon relay operations center in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in an Amazon Relay Operations Center role, and why are they important?

To thrive in an Amazon Relay Operations Center role, you need strong logistical knowledge, problem-solving skills, and experience in transportation or fleet management, often supported by a relevant degree or prior operational experience. Familiarity with transportation management systems (TMS), real-time tracking software, and Amazon’s proprietary platforms is typically required. Excellent communication, multitasking, and customer service abilities are crucial for coordinating with drivers, carriers, and internal teams. These skills ensure efficient load management, timely deliveries, and seamless issue resolution in Amazon’s fast-paced logistics environment.

What are some common challenges faced by team members in the Amazon Relay Operations Center, and how are they typically addressed?

Team members in the Amazon Relay Operations Center often encounter challenges such as managing high volumes of real-time data, coordinating with multiple stakeholders, and quickly resolving transportation disruptions. These challenges are typically addressed through rigorous training, leveraging advanced logistics software, and maintaining constant communication with drivers and carrier partners. The dynamic and fast-paced environment encourages collaboration, and team members frequently participate in problem-solving sessions to share best practices and improve operational efficiency.

What is the Amazon Relay Operations Center?

The Amazon Relay Operations Center is a specialized team within Amazon that supports carriers and drivers who use Amazon Relay, a platform for trucking companies to find, book, and manage Amazon freight loads. The Operations Center helps ensure smooth transportation operations by providing real-time support, resolving issues on the road, and assisting with scheduling or delivery challenges. It acts as a key contact point for logistics partners, helping maintain high standards of safety, compliance, and on-time performance.

Is Amazon paying 35$ an hour?

The Amazon Relay Operations Center role's pay rate varies depending on the specific position, location, and experience level. While some roles may offer competitive wages, $35 an hour is not a standard or guaranteed rate for all positions within Amazon Relay or related operations. It is advisable to check current job postings for accurate and up-to-date salary information.

What is the difference between Amazon Relay Operations Center vs Amazon Relay Driver?

AspectAmazon Relay Operations CenterAmazon Relay Driver
Primary RoleOversees logistics operations, manages carrier relationships, and coordinates shipmentsOperates delivery vehicles, transports goods, and ensures timely deliveries
Required CredentialsLogistics or operations experience, sometimes certifications in supply chain managementCommercial driver's license (CDL), driving experience
Work EnvironmentOffice-based, monitoring logistics systems, communicating with drivers and carriersVehicle-based, on the road, physically active
Employer & Industry UsageUsed by Amazon for managing its freight and delivery networkUsed by Amazon for last-mile delivery and freight transportation

The Amazon Relay Operations Center focuses on managing logistics operations and coordinating shipments, while Amazon Relay Drivers are responsible for executing deliveries on the ground. Both roles are essential in Amazon's supply chain, with the Operations Center handling planning and oversight, and drivers executing the physical delivery process.

Infographic showing various Amazon Relay Operations Center job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
Transportation Specialist, Relay Operations Center (ROC)

Transportation Specialist, Relay Operations Center (ROC)

Amazon

Atlanta, GA • On-site

Full-time

Medical, Retirement

Posted 16 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,807 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

*This role will require you to be located in Georgia*
Amazon's Relay Operations Center (ROC) team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you'll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.
An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume call center environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
Key job responsibilities
- Deliver outstanding carrier and driver experience/solutions, in a high-volume contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
- Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
- Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
- Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisive)
- Provide support to field teams and partners by creating repair requests, monitoring repair execution, ensuring on-time preventive maintenance, and maintaining unit history
- Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet
- Provide support to drivers and carriers with over the road disruptions
Your calls will be monitored and recorded for training and compliance purposes.
BASIC QUALIFICATIONS
-1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
-High school or equivalent diploma
-Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
-Work 40 hours/week, and overtime as required
-Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
-Are 18 years of age or older
PREFERRED QUALIFICATIONS
- 1+ years of contact center experience, or experience in the customer service/contact center industry
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, GA, Atlanta - 21.00 - 29.00 USD hourly

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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