Amazon Operations Jobs in Baltimore, MD (NOW HIRING)

Are you passionate about creating resilient cloud systems that power mission-critical operations? Do you want to apply leading edge artificial intelligence technologies like Amazon Bedrock to challenging problems? Do you thrive on engineering and maintaining the largest cloud infrastructure for some of the world's most complex environments?
Amazon Web Services is seeking talented AWS Dedicated Cloud Engineers to join our Region Reliability Engineering & Automation (RRE&A) team. Our mission is to ensure the seamless operation of AWS's dedicated cloud regions through proactive reliability engineering, automation, and leading-edge solutions.
We seek individuals who bring a deep technical skill set in Development, Operations, Networking, and Systems Engineering, and who understand the Agile mindset and DevOps philosophies. We welcome engineers willing to think differently, redesigning systems, processes, and tools to deliver operational excellence on a massive scale.
If you're ready to dive deep, solve complex technical issues, and make a visible impact in cloud computing, we're excited to meet you.
This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
- Enhance Regional Reliability: Expand regional coverage for AWS's critical services.
- Deep Dive and Troubleshoot: Conduct deep dives into system and service interdependencies, proactively identifying and resolving region-specific challenges before they impact mission-critical operations.
- Mentorship and Growth: Collaborate with industry-recognized engineers, engaging in continuous learning and contributing to a culture of excellence and reliability.
- Support National Security: Partner with U.S. Intelligence and Defense agencies to ensure mission resilience, implementing secure, reliable, and scalable cloud solutions.
A day in the life
On a typical day, you'll work alongside our service engineers and preemptively resolve potential issues, drive automation efforts, and consult with leading technical experts within AWS. You'll help build and operate high-performing systems that will be critical in reducing operational burden for other AWS Dedicated Cloud teams, enhancing regional reliability through scalability, innovation, and automation. You will help us reimagine and continuously improve reliability engineering.
About the team
AWS Region Reliability Engineering & Automation offers the entrepreneurial feel of a start-up within one of the world's most advanced cloud organizations. You'll work with a team that believes in tackling hard problems, growing expertise, and driving a more reliable and resilient future for AWS's largest government customers.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
BASIC QUALIFICATIONS
- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- 1+ years Linux systems administration experience
- 1+ years technical troubleshooting / support experience
- 1+ years of networking experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph
PREFERRED QUALIFICATIONS
- 1+ years of cloud computing technologies experience
- 1+ years of computer networking experience, or experience in networking
- 1+ years of support procedures and methodologies for production computing environments experience
- Experience debugging, diagnosing, and troubleshooting complex, production software issues
- Experience using data, reporting, or tools to measure performance and make adjustments accordingly
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MD, Jessup - 91,000.00 - 152,000.00 USD annually