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Amazon Investigation Specialist Jobs (NOW HIRING)

Amazon

Sr. Specialist, Work Authorization

Arlington, VA · On-site

$20.75 - $27.50/hr

Amazon's Work Authorization (WA) team is looking for a Senior HR Specialist to drive service ... You'll collaborate with business partners, investigate nuanced work authorization scenarios, and ...

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Amazon Investigation Specialist information

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$20.5K

$54.5K

$101K

How much do amazon investigation specialist jobs pay per year?

As of Sep 1, 2026, the average yearly pay for amazon investigation specialist in the United States is $54,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What is an Amazon Investigation Specialist?

Amazon Investigation Specialists are professionals who handle and resolve various types of investigations within Amazon, such as customer claims, seller account issues, fraud detection, and policy compliance. They review cases, analyze data, and communicate with both internal teams and external parties to ensure fair and accurate outcomes. Their work is essential in maintaining trust and safety on Amazon’s marketplace by preventing fraudulent activities and ensuring compliance with company policies.

What skills and qualifications are needed to thrive as an Amazon Investigation Specialist?

To thrive as an Amazon Investigation Specialist, you need strong analytical skills, attention to detail, and a background in data analysis or risk management, often supported by a relevant degree. Familiarity with internal investigation tools, case management systems, and proficiency in Excel or SQL are typically required. Outstanding written communication, critical thinking, and the ability to work under pressure help distinguish top performers in this role. These skills are essential for accurately resolving complex investigations, mitigating risk, and protecting Amazon’s marketplace integrity.

What are common challenges faced by an Amazon Investigation Specialist, and how can they be overcome?

Amazon Investigation Specialists often encounter challenges such as managing a high volume of complex cases, adapting to frequent policy changes, and communicating effectively with both internal teams and external parties. To overcome these obstacles, it's important to develop strong organizational skills, stay updated on Amazon's evolving procedures, and practice clear, professional communication. Proactively seeking feedback and collaborating with colleagues also helps in resolving issues efficiently and maintaining accuracy in investigations.

How much does an Amazon investigation specialist make?

The average salary for an Amazon investigation specialist ranges from $50,000 to $80,000 per year, depending on experience, location, and specific responsibilities. These roles often require strong analytical skills and familiarity with Amazon's policies and tools.

What does an Amazon Investigation Specialist do at Amazon?

An Amazon Investigation Specialist is responsible for reviewing and analyzing reports of policy violations, fraud, or suspicious activity related to Amazon's platform. They investigate issues using data analysis tools, enforce policies, and collaborate with teams to resolve cases efficiently. The role often requires strong attention to detail, problem-solving skills, and familiarity with Amazon's systems and procedures.
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What job categories do people searching Amazon Investigation Specialist jobs look for?

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Amazon Investigation Specialist jobs near you
Infographic showing various Amazon Investigation Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 5% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $54,526 per year, or $26.2 per hour.

Investigation Specialist I , Amazon Relay

Atlanta, GA • On-site

Amazon
IT Services • 10K+ employees

7.4

Company rating: 7.4 out of 10

Based on 7,130 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Good employer

Recommended by students

Paid breaks

Learn more about Amazonexternal

Full-time

Medical, Retirement

Re-posted 29 days ago

Job description

Amazon is seeking a Investigation Specialist I to assist with identity verification and fraud mitigation of carriers. This is an exciting opportunity to join a new team in a huge growth area for Amazon.
Amazon is looking for a Investigation Specialist I that has a background in transportation, financial risk, risk management or data driven problem resolution skills. In this role the Investigation Specialist I will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist I will be responsible for a wide range of duties related to identity verification.
Key job responsibilities
- Provide data analysis & conduct investigations
- Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
- Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
- Consistently achieve weekly targets and quality standards for investigations
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations
- Understand the business impact of the trends and make decisions that make sense based on available data
- Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
- Experience to follow through on the resolutions to ensure they are delivered
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
- Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
- Participate in ad-hoc projects and assignments as necessary
A day in the life
- Meet productivity, quality and other hygiene metrics/ goals
- Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
- Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
- Extract data independently through SQL queries, dashboards and use them to back up the problem statements/ proposals
BASIC QUALIFICATIONS
- Experience with Microsoft Office products and applications
- 2+ years of customer service experience
PREFERRED QUALIFICATIONS
- Experience working on identity verification/fraud detection processes
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, GA, Atlanta - 16.05 - 28.07 USD hourly
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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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Benefits

Hours and flexibility

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