Amazon Freight Jobs in Ontario (NOW HIRING)

•  Manage end-to-end international freight operations for ocean, air, and domestic shipments, ensuring timely and accurate execution.
• Coordinate with shippers, carriers, customs brokers, bonded warehouses, truckers, terminals, and other service providers to ensure seamless transportation.
• Serve as the primary point of contact for assigned customers, providing proactive shipment updates, resolving escalated issues, and maintaining strong customer relationships.
• Review and prepare shipping documentation, including Commercial Invoices, Packing
  Lists, MAWB/HAWB, MBL/HBL, customs documentation, and other required shipping
  documents.
• Monitor and manage shipment milestones, identify potential delays, and implement
  corrective actions to minimize service disruptions.
• Coordinate trucking appointments, warehouse scheduling, and final-mile deliveries,
  including Amazon FBA and other time-sensitive shipments.
• Ensure compliance with CBSA, CARM, and other applicable regulatory requirements for
  import and export shipments.
• Review freight costs, approve vendor invoices, verify customer billings, and ensure
  accurate cost and revenue postings in the TMS system.
• Coordinate COD payments for transportation charges, customs and other import-related
  expenses with the AP team.
• Investigate service failures, claims, billing discrepancies, and operational issues,
  providing timely resolutions and preventive solutions.
• Support process improvements by identifying operational efficiencies and implementing
  best practices.
• Provide guidance, coaching, and training to junior coordinators and new team members.
• Assist management with customer implementation projects, SOP development, KPI monitoring, and special projects as assigned.

Requirements and Qualifications

• Diploma or Bachelor's Degree in International Trade, Supply Chain, Logistics,
  Transportation, Business, or a related field (or equivalent work experience).
• Minimum 5 years of experience in international freight forwarding, including ocean
  and/or air import/export operations.
• Proficiency in Mandarin and/or Cantonese is an asset and will be considered a strong
  advantage when supporting customers and overseas partners.
• Strong knowledge of international shipping documentation, Incoterms®, customs
  procedures, and freight forwarding operations.
• Experience coordinating with steamship lines, airlines, customs brokers, trucking
  companies, warehouses, and government agencies.
• Proficient in Microsoft Excel, Word, and experienced with freight forwarding software.
• Strong analytical and problem-solving skills with the ability to manage multiple priorities
  in a fast-paced environment.
• Excellent verbal and written communication skills with strong customer service abilities.
• Demonstrated leadership skills with experience mentoring junior employees and
  supporting team development.
• Strong attention to detail, organizational skills, and a commitment to operational
  excellence.
• Ability to negotiate effectively with carriers, vendors, and service providers.
• Self-motivated, proactive, and capable of working independently with minimal
  supervision.
• Ability to build strong relationships with customers and internal stakeholders while
  maintaining a high level of professionalism.
• Speaking Chinese is a plus