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Amazon Driver Support Jobs in Washington, DC (NOW HIRING)

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Amazon Driver Support information

See Washington, DC salary details

$13

$21

$29

How much do amazon driver support jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for amazon driver support in Washington, DC is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.12 per hour, depending on experience, location, and employer.

What does a typical day look like for someone in an Amazon Driver Support role?

In an Amazon Driver Support position, your day usually involves responding to inquiries from delivery drivers via phone, chat, or email, troubleshooting issues such as route changes, delivery delays, or technical glitches with handheld devices. You may also coordinate with dispatch teams, logistics managers, and other support staff to resolve escalated problems and ensure timely deliveries. The pace can be fast, especially during peak delivery periods, and you'll often need to juggle multiple tasks at once. Working in this role provides valuable insight into Amazon's logistics network and can serve as a stepping stone to advancement opportunities within operations or management.

What are the key skills and qualifications needed to thrive in the Amazon Driver Support position, and why are they important?

To thrive as an Amazon Driver Support specialist, you need strong problem-solving skills, knowledge of logistics operations, and experience in customer or driver support, often supported by a high school diploma or equivalent. Familiarity with CRM systems, routing software, and internal Amazon platforms such as Mentor or Flex are commonly required. Excellent communication, patience, and multitasking abilities help resolve driver issues efficiently and foster positive working relationships. These skills are crucial for quickly addressing driver concerns, ensuring smooth delivery operations, and maintaining high service standards.

What is an Amazon Driver Support job?

An Amazon Driver Support job involves assisting delivery drivers with issues they may encounter while completing deliveries. Support representatives help resolve problems related to routing, package deliveries, and technical difficulties with Amazon's delivery systems. They may communicate via phone, chat, or email to provide real-time assistance. The role requires strong problem-solving skills, knowledge of Amazon’s delivery policies, and the ability to stay calm under pressure.

What are popular job titles related to Amazon Driver Support jobs in Washington, DC? For Amazon Driver Support jobs in Washington, DC, the most frequently searched job titles are:
Infographic showing various Amazon Driver Support job openings in Washington, DC as of July 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $43,799 per year, or $21.1 per hour.

Finance Manager, Quick Commerce (Amazon Now)

Amazon

Arlington, VA • On-site

$121K - $159K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,023 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Amazon Now (also referred to as Quick Commerce) is one of Amazon's highest-visibility emerging businesses - operating a network of dark stores to power Amazon's fastest delivery service yet, putting a curated assortment in customers' hands within 30 minutes across major US metro areas. We are building the financial infrastructure for this business from the ground up, and we're looking for a Finance Manager who wants to own a meaningful piece of that build.
This role owns the cost story for Amazon Now under-the-roof operations ; labor utilization, cost-to-serve, productivity metrics, and the financial narrative that connects operational performance to store-level economics. Beyond the numbers, you will be a hands-on finance partner across the full lifecycle of store operations: from how new stores are rolled out and designed, to how they are staffed and scaled. You will work directly with operations, real estate, and HR partners to ensure financial rigor is embedded in decisions before they are made - not applied after the fact.
You will be a key contributor to our Path to Profit agenda, with direct visibility into the economics that will determine how and whether this network scales across the US. As the business grows, so does the scope of this role; the person who builds the foundation here will be well-positioned to grow with it.
Key job responsibilities
UTR (under-the-roof) cost management : end-to-end ownership of UTR costs across the Amazon Now store network, including labor, productivity and operational cost-to-serve. Own the variable cost story in weekly business reviews; ensure consistency across segment-level, business WBR, and Profitability WBR forums (L10 attended). Work directly with Amazon Now operations leaders on labor utilization, VCPU performance, and cost reduction opportunities; translate finance insights into operational action
Store design optimization: provide finance partnership on physical store design choices with cost and productivity implications; quantify trade-offs across layouts, assortment strategy, process configurations, and labor models to inform design decisions before capital is committed
Labor Model optimization : partner with HR and operations on headcount planning and staffing model economics for new and existing stores; ensure labor cost assumptions in forecasts and site feasibilities reflect realistic ramp curves and market conditions
Network strategy : partner with real estate, operations, and business development teams to provide financial inputs into new store launch decisions; build and pressure-test the economics behind network expansion, and site prioritization
Planning cycles: lead variable cost inputs into Q3G, OP1, and OP2 with driver-based rigor
Metrics & accountability: develop and own KPI tracking for variable cost vs. entitlement targets; build early warning visibility into cost deviations
Ad hoc analysis: respond to leadership pulls with independent, fast-turnaround financial analysis
BASIC QUALIFICATIONS
- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)
- 5+ years of tax, finance or a related analytical field experience
- 5+ years of finance experience, or Master's degree and 3+ years of finance experience
PREFERRED QUALIFICATIONS
- MBA, or CPA
- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience
- Knowledge of SQL/ETL
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 104,900.00 - 179,500.00 USD annually
USA, TN, Nashville - 85,900.00 - 146,900.00 USD annually
USA, TX, Irving - 95,400.00 - 163,200.00 USD annually
USA, VA, Arlington - 95,400.00 - 163,200.00 USD annually
USA, WA, Bellevue - 95,400.00 - 163,200.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US