Key job responsibilities • Deliver outstanding carrier and driver experience/solutions, in a ... Your calls will be monitored and recorded for training and compliance purposes. • Support ...
Key job responsibilities • Deliver outstanding carrier and driver experience/solutions, in a ... Your calls will be monitored and recorded for training and compliance purposes. • Support ...
Amazon provides brand new Sleeper Cabs, outfitted with state-of-the-art safety technology, equipment, logistics software, and on road support to ensure our drivers are the best equipped and prepared.
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Amazon provides brand new Sleeper Cabs, outfitted with state-of-the-art safety technology, equipment, logistics software, and on road support to ensure our drivers are the best equipped and prepared.
Transportation Specialist, Amazon Freight Field
Tempe, AZ · On-site
$66K/yr
Key job responsibilities • Deliver outstanding carrier and driver experience/solutions, in a ... Your calls will be monitored and recorded for training and compliance purposes. • Support ...
Transportation Specialist, Amazon Freight Field
Tempe, AZ · On-site
$66K/yr
Key job responsibilities • Deliver outstanding carrier and driver experience/solutions, in a ... Your calls will be monitored and recorded for training and compliance purposes. • Support ...
The team supports regions and shippers across the Supply Chain network and is tasked with ensuring ... and driver experience/solutions, in a contact center environment, through researching, problem ...
The team supports regions and shippers across the Supply Chain network and is tasked with ensuring ... and driver experience/solutions, in a contact center environment, through researching, problem ...
The team supports regions and shippers across the Supply Chain network and is tasked with ensuring ... and driver experience/solutions, in a contact center environment, through researching, problem ...
The team supports regions and shippers across the Supply Chain network and is tasked with ensuring ... and driver experience/solutions, in a contact center environment, through researching, problem ...
Escalations Specialist - Arabic, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
Escalations Specialist - Arabic, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
Escalations Specialist - Japanese, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
Escalations Specialist - Japanese, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
Escalations Specialist Italian, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery ...
Escalations Specialist Italian, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery ...
... Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery ...
... Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery ...
... Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery ...
... Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery ...
Escalations Specialist - Japanese, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
Escalations Specialist - Japanese, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
... Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery ...
... Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery ...
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
Escalations Specialist - Portuguese, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
Escalations Specialist - Portuguese, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
Escalations Specialist - Portuguese, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
Escalations Specialist - Portuguese, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon ...
Escalations Specialist Italian, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery ...
Escalations Specialist Italian, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery ...
Escalations Specialist - Turkish, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery ...
Escalations Specialist - Turkish, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
... Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery ...
Amazon Driver Support information
See Phoenix, AZ salary details
$11.70 - $13
1% of jobs
$13 - $14.30
4% of jobs
$15.32 is the 25th percentile. Wages below this are outliers.
$14.30 - $15.60
25% of jobs
$15.60 - $16.90
14% of jobs
The median wage is $17.40 / hr.
$16.90 - $18.20
14% of jobs
$18.20 - $19.51
10% of jobs
$20.16 is the 75th percentile. Wages above this are outliers.
$19.51 - $20.81
13% of jobs
$20.81 - $22.11
4% of jobs
$22.11 - $23.41
8% of jobs
$23.41 - $24.71
3% of jobs
$24.71 - $26.02
3% of jobs
$11
$18
$26
How much do amazon driver support jobs pay per hour?
As of Aug 20, 2026, the average hourly pay for amazon driver support in Phoenix, AZ is $18.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.29 per hour, depending on experience, location, and employer.
What is an Amazon Driver Support?
An Amazon Driver Support job involves assisting delivery drivers with issues they may encounter while completing deliveries. Support representatives help resolve problems related to routing, package deliveries, and technical difficulties with Amazon's delivery systems. They may communicate via phone, chat, or email to provide real-time assistance. The role requires strong problem-solving skills, knowledge of Amazon’s delivery policies, and the ability to stay calm under pressure.
What does an Amazon Driver Support do?
In an Amazon Driver Support position, your day usually involves responding to inquiries from delivery drivers via phone, chat, or email, troubleshooting issues such as route changes, delivery delays, or technical glitches with handheld devices. You may also coordinate with dispatch teams, logistics managers, and other support staff to resolve escalated problems and ensure timely deliveries. The pace can be fast, especially during peak delivery periods, and you'll often need to juggle multiple tasks at once. Working in this role provides valuable insight into Amazon's logistics network and can serve as a stepping stone to advancement opportunities within operations or management.
What are the key skills and qualifications needed to thrive in the Amazon Driver Support position?
To thrive as an Amazon Driver Support specialist, you need strong problem-solving skills, knowledge of logistics operations, and experience in customer or driver support, often supported by a high school diploma or equivalent. Familiarity with CRM systems, routing software, and internal Amazon platforms such as Mentor or Flex are commonly required. Excellent communication, patience, and multitasking abilities help resolve driver issues efficiently and foster positive working relationships. These skills are crucial for quickly addressing driver concerns, ensuring smooth delivery operations, and maintaining high service standards.
What are the most commonly searched types of Amazon Driver Support jobs in Phoenix, AZ?
The most popular types of Amazon Driver Support jobs in Phoenix, AZ are:
What are popular job titles related to Amazon Driver Support jobs in Phoenix, AZ?
For Amazon Driver Support jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Amazon Driver Support jobs in Phoenix, AZ look for?
The top searched job categories for Amazon Driver Support jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Amazon Driver Support jobs?
Cities near Phoenix, AZ with the most Amazon Driver Support job openings:
Full-time
Medical, Retirement
Posted 15 days ago
Amazon rating
7.4
Based on 7,098 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
**This role will require you to be located in Arizona**
Amazon Freight's team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon Freight, our terminal partners and ultimately our shippers. When network disruptions happen, you'll be at the forefront clearing those issues and ensure our customers get shipments on time.
An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
Key job responsibilities
• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches. Your calls will be monitored and recorded for training and compliance purposes.
• Support workload surges and/or weather-related operations as needed to include working additional overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support daily execution and reporting on a daily, weekly, monthly and quarterly basis (WIMS, FMC, YMS, AAP).
• Help write standard work for both the internal team as well as field teams.
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights across multiple internal and external stakeholders.
Your calls will be monitored and recorded for training and compliance purposes.
BASIC QUALIFICATIONS
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
PREFERRED QUALIFICATIONS
- 1+ years of contact center experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, AZ, Tempe - 21.68 - 29.18 USD hourly
Amazon Freight's team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon Freight, our terminal partners and ultimately our shippers. When network disruptions happen, you'll be at the forefront clearing those issues and ensure our customers get shipments on time.
An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
Key job responsibilities
• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches. Your calls will be monitored and recorded for training and compliance purposes.
• Support workload surges and/or weather-related operations as needed to include working additional overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support daily execution and reporting on a daily, weekly, monthly and quarterly basis (WIMS, FMC, YMS, AAP).
• Help write standard work for both the internal team as well as field teams.
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights across multiple internal and external stakeholders.
Your calls will be monitored and recorded for training and compliance purposes.
BASIC QUALIFICATIONS
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
PREFERRED QUALIFICATIONS
- 1+ years of contact center experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, AZ, Tempe - 21.68 - 29.18 USD hourly
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US