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Amazon Director Jobs (NOW HIRING)

Flywheel Digital

Director, Amazon Partnerships

Seattle, WA · On-site

$120K - $140K/yr

The Opportunity The Director, Amazon Partnerships is a strategic business leader responsible for elevating and scaling Flywheel's partnership with Amazon. This role sets the vision and strategy for ...

Flywheel Digital

Director, Amazon Partnerships

New York, NY · On-site

$120K - $140K/yr

The Opportunity The Director, Amazon Partnerships is a strategic business leader responsible for elevating and scaling Flywheel's partnership with Amazon. This role sets the vision and strategy for ...

Joyin Inc

Product Manager

Tempe, AZ · On-site

$60K - $85K/yr

With a series of new investments, we are determined to bring the company to a new next level with full sales channels- Amazon, Director to Customer (DTC), and offline wholesales. Our branded toy ...

Joyin Inc

Product Manager

Rancho Cucamonga, CA · On-site

$60K - $85K/yr

With a series of new investments, we are determined to bring the company to a new next level with full sales channels- Amazon, Director to Customer (DTC), and offline wholesales. Our branded toy ...

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Amazon Director information

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$23.5K

$121.5K

$189.5K

How much do amazon director jobs pay per year?

As of Jun 9, 2026, the average yearly pay for amazon director in the United States is $121,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by an Amazon Director when leading cross-functional teams?

As an Amazon Director, one of the main challenges is aligning diverse teams with varied priorities, such as engineering, product management, and operations, toward a unified vision. Balancing rapid innovation with operational excellence, while maintaining Amazon's high customer-centric standards, can be complex. Directors must also navigate Amazon's fast-paced environment, ensuring communication remains clear and objectives are met across global teams. Building trust, fostering collaboration, and managing resource constraints are key aspects of success in this leadership role.

What does an Amazon Director do?

An Amazon Director is a senior leadership position responsible for overseeing large teams, driving business strategy, and ensuring successful execution of projects within Amazon. Directors often manage multiple managers, set departmental goals, and collaborate with other senior leaders to achieve company objectives. They play a key role in shaping business direction, optimizing operations, and fostering innovation to maintain Amazon's competitive edge. Additionally, Directors are involved in talent development, budget management, and cross-functional initiatives to support Amazon's growth.

What are the key skills and qualifications needed to thrive as an Amazon Director, and why are they important?

To thrive as an Amazon Director, you need extensive leadership experience, strategic business acumen, and a proven track record in driving large-scale operations or business units, usually supported by an advanced degree such as an MBA. Proficiency with Amazon's proprietary systems (like AWS, Seller Central, and internal analytics tools), as well as familiarity with data-driven decision-making platforms, is crucial. Outstanding communication, influential leadership, and adaptability set top performers apart in this role. These skills and qualities are vital to effectively lead cross-functional teams, drive innovation, and achieve ambitious organizational goals in Amazon's fast-paced environment.

How much does a Level 8 director make at Amazon?

A Level 8 director at Amazon typically earns between $200,000 and $300,000 annually, including base salary, bonuses, and stock options. Compensation varies based on experience, location, and performance, with senior leadership roles often receiving additional incentives.
What cities are hiring for Amazon Director jobs? Cities with the most Amazon Director job openings:
What are the most commonly searched types of Amazon jobs? The most popular types of Amazon jobs are:
What states have the most Amazon Director jobs? States with the most job openings for Amazon Director jobs include:
Infographic showing various Amazon Director job openings in the United States as of June 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $121,522 per year, or $58.4 per hour.
Director Network Control Center, Amazon Customer Service, Amazon Customer Service

Director Network Control Center, Amazon Customer Service, Amazon Customer Service

Amazon

Seattle, WA

Full-time

Posted 29 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,828 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.
We are seeking an experienced and visionary leader to reimagine the CS operating model, working backwards from the customer experience to design, plan, and operate the world's largest customer service network.

The Director of our Network Control Center will shape the vision and execute ambitious plans to transform our network response strategy and live operations playbook, leveraging AI-Native capabilities to co-pilot and autonomously operate a highly scaled network in real-time. They will ensure network health & reliability through continuous observability, situational awareness, and proactive intervention, leveraging real-time signals to monitor, interpret, and act on risks to desired customer journeys across all channels. This well-rounded leader must excel at balancing strategic vision with practical implementation, deep technical expertise with broad operational understanding, and navigating complex, cross-functional business landscapes while guiding a large organization through transformative change.

A proactive, solution-oriented, and creative mindset is critical for success in this role. This is an exciting opportunity to shape the future of CS at Earth's most customer-centric company, impacting the experience of millions of customers.
Key job responsibilities
- Define and execute the network response strategy for Amazon's global customer service operations, ensuring network health through continuous observability, situational awareness, and proactive intervention across all channels
- Lead development and continuous improvement of AI-Native platforms to enable autonomous network operation at scale
- Build and improve real-time signal detection capabilities that continuously monitor, interpret, and act on network risks, predicting anomalies, incidents, and performance degradation before customer impact
- Establish continuous visibility across every network layer, tracking issues to closure through reinforcement learning and closed-loop workflows that prevent recurrence
- Drive systematic root cause identification and defect elimination, connecting cross-functional teams to measure effectiveness and create continuous improvement cycles
- Develop automated corrective actions that adjust capacity and routing rules in real-time
- Routinely partner with a broad and diverse set of stakeholders to champion customer-centric initiatives that drive change at all levels of the organization
- Lead through complexity and ambiguity, making high quality judgement decisions impacting the experience of millions of customers on an ongoing basis
- Coach and mentor a high-performing leadership team and effectively guide them through organizational change, building a dynamic, customer-obsessed culture
About the team
CS Network Solutions owns the end-to-end design, orchestration, and observability of Amazon's Customer Service network, delivering high quality, reliable, consistent, and cost-efficient customer journeys across every touchpoint.

Our mission is to predict, orchestrate, observe, and optimize using AI-Native capabilities that transform how the world's largest customer service network operates, ensuring every customer interaction is seamless regardless of channel. Join us in shaping the future of customer service at Amazon scale. Work hard.

Have fun. Make history.

What Amazon employees say

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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