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Amazon Customer Success Manager Jobs (NOW HIRING)

Evoplay

Customer Success Manager

Customer Success Manager , : , ' , B2B-. ': * B2B . * . * . * , . * support, product tech . * . * . : * 1+ Customer Success Manager, Technical/Product Support specialist , QA, Project/Product Manager ...

Flip

Customer Success Manager

New York, NY · On-site

TITLE: Customer Success Manager REPORTING TO : Director/Head of Customer Success LOCATION ... from Amazon Alexa, Ada, Attentive, and Simon Data * We are hiring multiple CSMs that will go into ...

We Recruit

Customer Success Manager

Los Angeles, CA

About the job Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

Responsive

Customer Success Manager

Portland, OR · On-site

$85K - $95K/yr

The Customer Success Manager (CSM) is actively involved with and takes ownership of customer relationships, promotes software adoption, addresses customer issues, identifies new business and ...

Captivea USA

Customer Success Manager

Orlando, FL

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Hack The Box

Customer Success Manager

New York, NY · Remote

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...

Revvo

Customer Success Manager

San Mateo, CA

Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...

Bee Genius

Customer Success Manager

Oakland, CA

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Hack The Box

Customer Success Manager

New York, NY · On-site +1

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...

Doss

Customer Success Manager

San Francisco, CA · Hybrid

Customer Success Manager DOSS is seeking a curious, proactive, and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of ...

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All JobsAmazon Customer Success Manager Jobs

Amazon Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do amazon customer success manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for amazon customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Customer Success Manager at Amazon do?

A Customer Success Manager at Amazon is responsible for building strong relationships with customers, understanding their needs, and ensuring they receive value from Amazon's products and services. They often coordinate with internal teams, analyze customer data, and develop strategies to improve customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as an Amazon Customer Success Manager, and why are they important?

To thrive as an Amazon Customer Success Manager, you need strong account management abilities, a deep understanding of Amazon's platforms, and a background in business or a related field. Familiarity with CRM tools like Salesforce, data analytics systems, and Amazon's proprietary seller/vendor platforms is typically required. Excellent communication, problem-solving, and relationship-building skills help foster client satisfaction and long-term partnerships. These skills and qualities are crucial for driving customer retention, ensuring client success, and supporting Amazon's service excellence.

What does an Amazon Customer Success Manager do?

An Amazon Customer Success Manager (CSM) is responsible for ensuring that Amazon's business customers achieve their desired outcomes when using Amazon products and services. They work closely with clients to understand their needs, provide ongoing support, and help them maximize the value of Amazon's solutions. CSMs also assist with onboarding, offer strategic guidance, and act as a liaison between the customer and internal Amazon teams to resolve issues and drive customer satisfaction.

Does Amazon really pay people to work from home?

Amazon Customer Success Managers often have the opportunity to work remotely, depending on the role and team needs. Many customer service and support positions at Amazon are designed to be remote, with required skills including communication and problem-solving, and may involve specific equipment or software. However, availability of work-from-home options varies by position and location.

What is the difference between Amazon Customer Success Manager vs Amazon Account Manager?

AspectAmazon Customer Success ManagerAmazon Account Manager
Primary FocusEnsuring customer satisfaction and retention through support and engagementManaging client accounts, sales growth, and business relationships
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, account management
Work EnvironmentCustomer support teams, cross-functional collaborationSales teams, client meetings, strategic planning
Common CertificationsCustomer service certifications, CRM tools familiaritySales certifications, CRM experience

While both roles involve client interaction within Amazon, the Customer Success Manager focuses on maintaining customer satisfaction and retention, whereas the Account Manager emphasizes managing and growing client accounts. Understanding these differences helps candidates align their skills with the right position.

How much does a CSM get paid?

An Amazon Customer Success Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and level within the company. Compensation may also include bonuses, stock options, and benefits, with senior roles earning higher salaries. CSMs often require strong communication skills and familiarity with customer relationship management tools.

How does an Amazon Customer Success Manager typically collaborate with internal teams to address client needs?

As an Amazon Customer Success Manager, you’ll regularly work with cross-functional teams, including sales, technical support, and product development, to ensure client satisfaction and resolve issues efficiently. Effective communication and coordination are crucial, as you’ll often serve as the main point of contact between the client and Amazon’s internal resources. This collaborative environment allows you to advocate for your clients’ needs while leveraging the expertise of various departments to deliver optimal solutions. Building strong relationships internally is key to proactively addressing challenges and driving customer success.

Is L7 a senior role at Amazon?

At Amazon, an L7 level typically corresponds to a senior or senior leadership role, such as a Senior Manager or Principal. It indicates a high level of experience, responsibility, and expertise within the company’s job leveling system. For a Customer Success Manager, an L7 would generally be considered a senior position with significant leadership expectations.
What cities are hiring for Amazon Customer Success Manager jobs? Cities with the most Amazon Customer Success Manager job openings:
What states have the most Amazon Customer Success Manager jobs? States with the most job openings for Amazon Customer Success Manager jobs include:
Infographic showing various Amazon Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Decisions.com

Virginia Beach, VA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager
Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.
The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty. The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty.
Roles/Responsibilities:
  • Proactively build strategic relationships with decision-makers, influencers, and key stakeholders and identify new opportunities where the solution will add value.
  • Engage with customer on Quarterly Business Reviews
  • Drive product adoption and success
  • Consistently deliver on economic and customer centric performance measures
  • Understand a customer's overall use of the organization's products, services, education, and support services
  • Capture a customer's business priorities, overall technology landscape, and organization to drive positive business outcomes through joint customer success plans
  • Attentively monitor customer health and manage potential risks before they manifest
  • Act as an internal advocate between customers and business functions (e.g., customer support, professional services, education) to ensure the appropriate resources are engaged to address specific obstacles impeding product/service adoption
  • Provide proactive onboarding support to ensure a positive customer experience and expedite time to first value with a new product or solution
  • Identify customer case studies and recruit potential advocates to serve as references, and facilitate introductions to the appropriate program team
  • Leverage customer health data to identify expansion opportunities, churn risks, and impacts on outcomes achievement and value realization
  • Drive renewal readiness efforts and align account teams by documenting licensed technology; executive sponsors, champions, and/or retention group members; outcomes achievement; usage status; and adoption
  • Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the account team
  • Understand and document the adoption and relevance of all licensed products or services for assigned accounts through customer success platforms and/or sales account management software; ensure internal stakeholders are aware of any limitations to adoption or risks to renewal
  • Coordinate adoption-enhancing activities to mitigate any identified risk
  • Build and maintain strong working relationships with colleagues in sales, customer marketing, services, support, operations, product development, and product marketing to cultivate cooperation in customer activities
Success Metrics:
  • Customer retention rate
  • Customer churn rate
  • Predetermined expansion goals
  • Development of customer advocates and/or references
  • Multithreaded account profiles
  • Customer value attainment
  • Customer health
Education:
  • Bachelor's degree or equivalent is required
  • Master's degree/MBA or equivalent is a plus
Background/Experience:
  • Three to five years of experience in customer success, account management, sales, service/support, or a related area in the same industry or a similar/adjacent industry
  • Experience in managing a book of customer relationships with proven ability to drive alignment within customer environments at executive and functional levels
  • Management and achievement of retention, growth, and profitability goals
  • Experience in driving customers toward achievement of desired business outcomes
  • Experience in building collaborative relationships internally across sales, marketing, product, and support to facilitate a seamless customer experience
Competencies:
Skills:
  • Ability to communicate effectively at all levels - including senior management and technical personnel
  • Ability to work within a fast-paced and dynamic environment
  • Ability to multitask and stay organized
  • Proven time-management skills
  • Proven customer-relationship skills
  • Demonstrated strong communication, collaboration, and presentation skills
  • Ability to be agile and manage change
  • Demonstrated proficiency in Microsoft 365, relevant SFA systems, and customer success technologies
  • Demonstrated consultative skills
  • Strong analytical skills
  • Ability to manage and coordinate escalations
Behaviors:
  • Collaborative
  • Customer-centric orientation
  • Cross-functional leader
  • Strong decision-maker
  • Desire to design and improve processes
  • Data and insights driven
  • Goal oriented
  • Empathetic
  • Clear communicator
  • High level of intellectual curiosity
  • Comfortable working under tight deadlines
  • Able to solve problems and meet goals in creative ways - sometimes with limited resources
  • Able to identify and leverage resources outside the direct reporting structure
Knowledge:
  • The organization, its product/solution offerings, and its value proposition
  • Key industries and market segments
  • Customer lifecycle methodology and key processes
  • Customer account buying and retention roles and personas
  • Customer success technologies, platforms, and tools
  • Customer success metrics

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