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Amazon Customer Success Manager Jobs (NOW HIRING)

Amazon

Customer Success Manager, Hardlines

Seattle, WA · On-site

Join our team as a Customer Success Manager in Amazon Vendor Services, where you'll support vendor growth through data-driven execution and relationship building. This role focuses on coordinating ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Pattern

Customer Success Manager

Lehi, UT

... Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more ... Pattern is currently seeking a results-driven Customer Success Manager. As a results-driven ...

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All JobsAmazon Customer Success Manager Jobs

Amazon Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do amazon customer success manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for amazon customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Customer Success Manager at Amazon do?

A Customer Success Manager at Amazon is responsible for building strong relationships with customers, understanding their needs, and ensuring they receive value from Amazon's products and services. They often coordinate with internal teams, analyze customer data, and develop strategies to improve customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as an Amazon Customer Success Manager, and why are they important?

To thrive as an Amazon Customer Success Manager, you need strong account management abilities, a deep understanding of Amazon's platforms, and a background in business or a related field. Familiarity with CRM tools like Salesforce, data analytics systems, and Amazon's proprietary seller/vendor platforms is typically required. Excellent communication, problem-solving, and relationship-building skills help foster client satisfaction and long-term partnerships. These skills and qualities are crucial for driving customer retention, ensuring client success, and supporting Amazon's service excellence.

What does an Amazon Customer Success Manager do?

An Amazon Customer Success Manager (CSM) is responsible for ensuring that Amazon's business customers achieve their desired outcomes when using Amazon products and services. They work closely with clients to understand their needs, provide ongoing support, and help them maximize the value of Amazon's solutions. CSMs also assist with onboarding, offer strategic guidance, and act as a liaison between the customer and internal Amazon teams to resolve issues and drive customer satisfaction.

Does Amazon really pay people to work from home?

Amazon Customer Success Managers often have the opportunity to work remotely, depending on the role and team needs. Many customer service and support positions at Amazon are designed to be remote, with required skills including communication and problem-solving, and may involve specific equipment or software. However, availability of work-from-home options varies by position and location.

What is the difference between Amazon Customer Success Manager vs Amazon Account Manager?

AspectAmazon Customer Success ManagerAmazon Account Manager
Primary FocusEnsuring customer satisfaction and retention through support and engagementManaging client accounts, sales growth, and business relationships
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, account management
Work EnvironmentCustomer support teams, cross-functional collaborationSales teams, client meetings, strategic planning
Common CertificationsCustomer service certifications, CRM tools familiaritySales certifications, CRM experience

While both roles involve client interaction within Amazon, the Customer Success Manager focuses on maintaining customer satisfaction and retention, whereas the Account Manager emphasizes managing and growing client accounts. Understanding these differences helps candidates align their skills with the right position.

How much does a CSM get paid?

An Amazon Customer Success Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and level within the company. Compensation may also include bonuses, stock options, and benefits, with senior roles earning higher salaries. CSMs often require strong communication skills and familiarity with customer relationship management tools.

How does an Amazon Customer Success Manager typically collaborate with internal teams to address client needs?

As an Amazon Customer Success Manager, you’ll regularly work with cross-functional teams, including sales, technical support, and product development, to ensure client satisfaction and resolve issues efficiently. Effective communication and coordination are crucial, as you’ll often serve as the main point of contact between the client and Amazon’s internal resources. This collaborative environment allows you to advocate for your clients’ needs while leveraging the expertise of various departments to deliver optimal solutions. Building strong relationships internally is key to proactively addressing challenges and driving customer success.

Is L7 a senior role at Amazon?

At Amazon, an L7 level typically corresponds to a senior or senior leadership role, such as a Senior Manager or Principal. It indicates a high level of experience, responsibility, and expertise within the company’s job leveling system. For a Customer Success Manager, an L7 would generally be considered a senior position with significant leadership expectations.
What cities are hiring for Amazon Customer Success Manager jobs? Cities with the most Amazon Customer Success Manager job openings:
What states have the most Amazon Customer Success Manager jobs? States with the most job openings for Amazon Customer Success Manager jobs include:
Infographic showing various Amazon Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager, Amazon Vendor Services

Customer Success Manager, Amazon Vendor Services

Amazon

Seattle, WA

Full-time

Posted 15 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,872 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

This role can be located in one of our approved corporate offices in Seattle, WA.
Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform.
Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon

In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.
Key job responsibilities
Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence Contribute to process improvements and innovation initiatives that benefit the broader organization
A day in the life
Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions Review and analyze performance data to identify growth opportunities Develop and present strategic recommendations to vendors Participate in team meetings and knowledge-sharing sessions Manage multiple projects while maintaining high service standards
About the team
We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance

We regularly engage in team events and provide clear career advancement opportunities.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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