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Amazon Customer Service Jobs in Raleigh, NC (NOW HIRING)

Customer Service Associate

Wake Forest, NC · On-site

$12.50 - $17.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Raleigh, NC · On-site

$12.50 - $17.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Chapel Hill, NC · On-site

$12 - $16.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Raleigh, NC

$14 - $19.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Representative

Kittrell, NC

$13.75 - $18.75/hr

Sunrock is looking for a customer-focused Customer Service Representative to serve as the primary point of contact for customers, truck drivers, and internal operations. While you'll receive training ...

Be Seen First

LifeSource, Inc. is currently searching for a Customer Service Advocate to join our passionate and growing team as we strive to better serve and support the geriatric community living in Assisted and ...

Customer Service Associate

Raleigh, NC · On-site

$12.50 - $17.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Raleigh, NC

$14 - $19.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at ...

Customer Service Associate

Wake Forest, NC · On-site

$12.50 - $17.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

We are looking for a Customer Service Representative to support a busy insurance service environment in Durham, North Carolina. This Long-term Contract position is ideal for someone who is ...

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients. The ideal candidate ...

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Amazon Customer Service information

See Raleigh, NC salary details

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How much do amazon customer service jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for amazon customer service in Raleigh, NC is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

How much does remote Amazon customer service pay?

Remote Amazon customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or bonuses.

What are the typical challenges faced by Amazon Customer Service representatives, and how are they supported in overcoming them?

Amazon Customer Service representatives often encounter high call volumes, a diverse range of customer inquiries, and the need to quickly adapt to new policies or procedures. To help manage these challenges, Amazon provides comprehensive training, ongoing coaching, and access to a robust knowledge base. Team leads and supervisors are available for guidance, and representatives are encouraged to collaborate with colleagues for problem-solving. This supportive environment ensures customer service agents have the tools and resources needed to deliver prompt, accurate, and friendly service even under pressure.

What are the key skills and qualifications needed to thrive in the Amazon Customer Service position, and why are they important?

To thrive as an Amazon Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support software, CRM systems, and Amazon’s internal portals is often required. Patience, empathy, and the ability to remain calm under pressure help individuals excel in this customer-facing position. These skills are crucial for delivering excellent customer experiences, swiftly resolving issues, and maintaining Amazon’s reputation for outstanding service.

Will Amazon pay you $28 an hour to work from home?

Amazon Customer Service roles can pay varying wages depending on the position, location, and experience, but $28 an hour is higher than the typical starting pay for remote customer service jobs. Most remote customer service positions at Amazon tend to pay between $15 and $20 per hour, with some roles offering higher pay for experienced agents or specialized skills. Compensation details are usually provided during the application process or in the job listing.

What is an Amazon Customer Service job?

An Amazon Customer Service job involves assisting customers with inquiries, orders, returns, and troubleshooting issues through phone, chat, or email. Representatives aim to provide efficient and friendly support while ensuring customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Amazon's policies and systems. Employees often work in call centers or remotely, depending on the position.

How much will Amazon pay you to work from home?

Amazon Customer Service representatives working from home typically earn an hourly wage ranging from $15 to $20, depending on experience and location. Some roles may also include performance-based bonuses and benefits such as health insurance and paid time off.

Does Amazon have work at home customer service jobs?

Yes, Amazon offers work-at-home customer service jobs that typically involve handling customer inquiries via phone, chat, or email. These positions often require good communication skills, a quiet work environment, and sometimes specific technical equipment or internet speed. They are available in various regions and may have flexible schedules depending on the role.
What are the most commonly searched types of Amazon Customer Service jobs in Raleigh, NC? The most popular types of Amazon Customer Service jobs in Raleigh, NC are:
What are popular job titles related to Amazon Customer Service jobs in Raleigh, NC? For Amazon Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Amazon Customer Service jobs in Raleigh, NC look for? The top searched job categories for Amazon Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Amazon Customer Service jobs? Cities near Raleigh, NC with the most Amazon Customer Service job openings:
Infographic showing various Amazon Customer Service job openings in Raleigh, NC as of July 2026, with employment types broken down into 6% Locum Tenens, 78% Full Time, 11% Part Time, 1% Temporary, 3% Contract, and 1% Summer. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $34,947 per year, or $16.8 per hour.

Customer Service Representative

Wesley Wilder State Farm

Youngsville, NC • On-site

$30K - $40K/yr

Full-time

Re-posted 21 days ago


Job description

Job Summary

  • Provides customer service and resolves issues by offering solutions, explanations and options.

General Accountabilities

  • Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
  • Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
  • Identifies and prioritizes problems and issues related to service area.
  • Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
  • Ensures that appropriate changes were made to resolve customers' problems.
  • Refers unresolved customer issues to designated departments for further investigation.
  • Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
  • Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • *The company reserves the right to add or change duties at any time.

Job Qualifications

  • Education: High school diploma or equivalent
  • Experience: 1-2 years of related experience

Skills

  • Excellent verbal and written communication
  • Service orientation
  • Critical thinking
  • Active listening