Amazon Customer Service Jobs in Virginia (NOW HIRING)

Do you like helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies?
As part of the Amazon Dedicated Cloud (ADC) Network Operations, you'll play a key role in driving the stability and sustainability of next-generation IP networks that support the U.S. Intelligence Community. From the top of rack to the network core and everything in between, you'll work with best-in-class Network Engineers to deliver simple, sustainable and repeatable solutions and processes and drive complex issues to resolution. Using your experience with network and Unix systems engineering, you'll be able to fully own and transform networking projects relating to deployment, implementation, scaling, and/or optimization.
As Network Development Engineer, you'll partner with our broader Infrastructure organization on configurations standards and tools, and collaborate with Systems and Software Engineers to ensure fast, smooth roll-out of new designs and products, and also deploy and sustain networking software tools.
Physical and Other Requirements:
- Must be willing to support an off-hours operations escalation pager rotation.
- Experience dealing with customers during problem resolution and operating efficiently under pressure.
- The ability to sit in front of computer during scheduled work hours with appropriate breaks while maintaining a high level of alertness and attention to detail.
- Travel to data center/network sites and Amazon/customer offices as needed.
The candidate selected must obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.
About the team
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
BASIC QUALIFICATIONS
- 4+ years of major internet routing protocols experience
- 4+ years of working in a Linux/Unix environment experience
- Bachelor's degree, or CEH (Certified Ethical Hacker) or CFR (CyberSec First Responder) or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or SSCP (Systems Security Certified Practitioner)
- Knowledge of networking protocols, to include HTTP(S), DNS, and TCP/IP
- Experience in Agile methodologies and DevOps practices
PREFERRED QUALIFICATIONS
- 1+ years of automation scripting using Python, Bash, Shell and/or Perl experience
- Current, active US Government Security Clearance of Top Secret with SCI eligibility or above
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 136,000.00 - 184,000.00 USD annually