1

Amazon Connect Jobs in Nebraska (NOW HIRING)

Senior Staff Software Engineer

Omaha, NE · On-site

$117K - $154K/yr

Has knowledge of token-based AuthZ systems like OpenID-Connect and OAuth2 * Has knowledge of the ... Has expertise and the ability to quickly and deeply understand Amazon Web Services (AWS ...

Senior Staff Software Engineer

Omaha, NE · On-site

$117K - $154K/yr

Has knowledge of token-based AuthZ systems like OpenID-Connect and OAuth2 * Has knowledge of the ... Has expertise and the ability to quickly and deeply understand Amazon Web Services (AWS ...

Payroll Manager

Bellevue, NE · On-site

$80 - $115/hr

Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex ... We intentionally connect and collaborate, while emphasizing flexibility with a blend of at‑home ...

next page

Showing results 1-20

Amazon Connect information

See Nebraska salary details

$72K

$138K

$184.5K

How much do amazon connect jobs pay per year?

As of Aug 23, 2026, the average yearly pay for amazon connect in Nebraska is $138,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,200.00 and $154,900.00 per year, depending on experience, location, and employer.

What is an Amazon Connect?

An Amazon Connect job typically involves working with Amazon's cloud-based contact center service to design, implement, or support customer engagement solutions. Roles can include developers, solutions architects, support engineers, or contact center specialists who configure and optimize Amazon Connect for businesses. Responsibilities may involve setting up call flows, integrating third-party applications, using AI-driven analytics, or ensuring system reliability. These jobs require knowledge of AWS services, telephony, and customer experience best practices.

What are the typical daily responsibilities of an Amazon Connect specialist?

As an Amazon Connect specialist, your daily responsibilities may include designing and configuring contact center flows, integrating Amazon Connect with other AWS services, and troubleshooting technical issues that arise within client environments. You'll collaborate closely with IT teams, business stakeholders, and support staff to ensure smooth contact center operations and optimize customer experiences. The role often involves analyzing system performance, recommending enhancements, and providing user training or technical documentation. This dynamic position provides opportunities to innovate and have a direct impact on customer engagement strategies.

What are the key skills and qualifications needed to thrive in the Amazon Connect position, and why are they important?

To excel in an Amazon Connect specialist role, you need a solid background in cloud-based contact center solutions, experience with telephony systems, and a deep understanding of AWS services. Familiarity with Amazon Connect, AWS Lambda, Amazon S3, and certification as an AWS Certified Solutions Architect or Developer are commonly required. Strong problem-solving abilities, excellent communication skills, and adaptability help professionals succeed in dynamic environments and address client needs efficiently. These competencies are crucial for designing, implementing, and maintaining resilient, customer-centric contact center solutions on the AWS platform.

How does Amazon Connect work?

Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage customer interactions through voice and chat channels. It uses artificial intelligence and integrates with other AWS services to route, monitor, and analyze customer calls, allowing agents to handle inquiries efficiently. Users typically require knowledge of contact center operations and AWS tools to configure and optimize the system.

What is Amazon Connect jobs?

Amazon Connect jobs involve roles related to managing and supporting Amazon Connect, a cloud-based contact center service. These positions often require skills in customer service, cloud technology, and familiarity with contact center operations, and may include roles such as support engineers, system administrators, or customer service agents.

What are the most commonly searched types of Amazon Connect jobs in Nebraska?

The most popular types of Amazon Connect jobs in Nebraska are:

What are popular job titles related to Amazon Connect jobs in Nebraska?

For Amazon Connect jobs in Nebraska, the most frequently searched job titles are:

Infographic showing various Amazon Connect job openings in Nebraska as of August 2026, with employment types broken down into 66% Full Time, 26% Part Time, and 8% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $138,034 per year, or $66.4 per hour.

Contact Center Solution Architect (CCaaS)

Lorven Technologies

Lincoln, NE • On-site

$59.75 - $78.75/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Role: Contact Center Solution Architect (CCaaS)
Preferred Platform: NICE CXone
Location
  • Primary - Lincoln, Nebraska
  • Secondary - Cincinnati, OH

Job Description:
Experience: 10 to 15 Years
Role Summary
We are looking for a senior CCaaS Solution Architect with strong customer facing experience to design and deliver end to end cloud contact center solutions across leading CCaaS platforms such as NICE CXone, Genesys Cloud, Amazon Connect, and Microsoft CCaaS. The role involves owning the complete IVR customer journey, omnichannel design, WFM, and API based integrations, translating customer requirements into scalable, secure cloud architectures.
Key Responsibilities
  • Design end to end CCaaS solutions, including IVR journeys, omnichannel flows, and customer experience design
  • Lead customer workshops to gather requirements and propose best fit CCaaS solutions
  • Architect and integrate Workforce Management (WFM), reporting, and analytics
  • Design and govern API based integrations with CRM and enterprise systems
  • Create high level and detailed architecture, call flow, and integration diagrams
  • Support on prem to CCaaS migration and cloud transformation initiatives
  • Provide architectural leadership, estimates, and guidance to delivery teams

Must Have Skills
  • 10 to 15 years of experience in Contact Center / CCaaS architecture
  • Hands on experience with multiple CCaaS platforms such as:
    • NICE CXone (preferred)
    • Genesys Cloud
    • Amazon Connect
    • Microsoft CCaaS
    • Strong expertise in:
    • IVR & customer journey design
    • WFM solutions
    • REST/API integrations
  • Experience integrating CCaaS with CRM systems (Salesforce, MS Dynamics)
  • Solid understanding of cloud platforms (AWS / Azure / GCP)
  • Good knowledge of security, compliance, and data privacy in cloud contact centers

Preferred
  • NICE CXone certification
  • Experience with AI driven contact center capabilities
  • Exposure to Quality Management (QM)
  • Familiarity with Agile delivery and Jira

Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

Social media