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Amazon Connect Solution Architect Jobs (NOW HIRING)

Telus Digital

$152K - $179K/yr

Collaborate with customers and Solution Architects to define end-to-end system design, creating ... Build and configure Amazon Connect contact flows and supporting components, and develop custom ...

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As of Sep 8, 2026, the average hourly pay for amazon connect solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

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Infographic showing various Amazon Connect Solution Architect job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $145,963 per year, or $70.2 per hour.

Amazon Connect Solution Architect

Johnston, RI • On-site

Tata Consultancy Service Limited
See more jobs at Tata Consultancy Service Limitedexternal

$150K - $197K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Must Have Technical/Functional Skills
Required Skills
• Deep expertise in Amazon Connect Architecture and Solution Design.
• Strong knowledge of AWS services including Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge, and IAM.
• Experience with IVR design, intelligent routing, CTI integrations, and omnichannel contact center solutions.
• Knowledge of REST APIs, microservices, event-driven architectures, and cloud-native application design.
• Experience integrating Amazon Connect with CRM platforms such as Salesforce, ServiceNow, or similar systems.
• Strong understanding of security, authentication, compliance, and enterprise architecture principles.
Preferred Qualifications
• Experience with Amazon Lex, AWS Bedrock, Conversational AI, Voice Bots, and Contact Center Analytics.
• Banking, Financial Services, or large-scale customer service transformation experience.
• AWS Solutions Architect and/or Amazon Connect certifications preferred.
• Experience leading cloud migration and modernization initiatives.
Roles & Responsibilities
• Architect and design enterprise-grade Amazon Connect solutions for voice, chat, IVR, and omnichannel customer engagement.
• Define contact center modernization and cloud migration strategies.
• Design integrations with CRM, customer data platforms, workforce management, and enterprise applications.
• Develop architecture for conversational AI, virtual assistants, voice bots, and self-service solutions.
• Establish security, compliance, resiliency, and operational standards for contact center platforms.
• Provide technical leadership, solution governance, and architecture oversight throughout project delivery.
• Collaborate with business stakeholders, product owners, development teams, and vendors to align solutions with business objectives.
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $150,000 - $197,000 a year

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