New York, NY · On-site
$60.50 - $78/hr
We are seeking a Senior Amazon Connect Engineer to lead the design, development, and delivery of modern cloud-based contact center solutions leveraging Amazon Connect and related AWS services. This ...
Quick apply
New York, NY · On-site
$60.50 - $78/hr
We are seeking a Senior Amazon Connect Engineer to lead the design, development, and delivery of modern cloud-based contact center solutions leveraging Amazon Connect and related AWS services. This ...
New York, NY · On-site
$73K - $95K/yr
Role Summary: We're looking for a motivated Junior Amazon Connect Developer to join our team in building and supporting cloud-based contact center solutions. In this role, you'll work closely with ...
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New York, NY · On-site
$73K - $95K/yr
Role Summary: We're looking for a motivated Junior Amazon Connect Developer to join our team in building and supporting cloud-based contact center solutions. In this role, you'll work closely with ...
Manhattan, NY · On-site
Lead Systems Engineer Amazon Connect Healthcare Contact Center Technology Location:St Louis,MO or Dallas,TX or New york,NY (hybrid) or Remote C2C or W2 Role Summary The Lead Systems Engineer Amazon ...
New
Manhattan, NY · On-site
Lead Systems Engineer Amazon Connect Healthcare Contact Center Technology Location:St Louis,MO or Dallas,TX or New york,NY (hybrid) or Remote C2C or W2 Role Summary The Lead Systems Engineer Amazon ...
New
Jersey City, NJ · Remote
$60 - $65/hr
H1B, GC, USC Overview We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer ...
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Jersey City, NJ · Remote
$60 - $65/hr
H1B, GC, USC Overview We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer ...
New York, NY · On-site
$134K - $176K/yr
... engineers that like to solve complex problems, but also enjoy work life balance. Learn more about Amazon Connect here. Media coverage on Amazon Connect can be found here, here and here Power of ...
New York, NY · On-site
$134K - $176K/yr
... engineers that like to solve complex problems, but also enjoy work life balance. Learn more about Amazon Connect here. Media coverage on Amazon Connect can be found here, here and here Power of ...
New York, NY · On-site +1
$134K - $176K/yr
... engineers that like to solve complex problems, but also enjoy work life balance. Learn more about Amazon Connect here. Media coverage on Amazon Connect can be found here, here and here Power of ...
New York, NY · On-site +1
$134K - $176K/yr
... engineers that like to solve complex problems, but also enjoy work life balance. Learn more about Amazon Connect here. Media coverage on Amazon Connect can be found here, here and here Power of ...
New York, NY · On-site +1
$134K - $176K/yr
... engineers that like to solve complex problems, but also enjoy work life balance. Learn more about Amazon Connect here. Media coverage on Amazon Connect can be found here, here and here Power of ...
New York, NY · On-site +1
$134K - $176K/yr
... engineers that like to solve complex problems, but also enjoy work life balance. Learn more about Amazon Connect here. Media coverage on Amazon Connect can be found here, here and here Power of ...
Parsippany, NJ · On-site
$90K - $120K/yr
We are looking for a Contact Center Engineer who can help us build, scale, and optimize intelligent customer support platforms using Amazon Connect. Role Overview As a Contact Center Engineer, you ...
Quick apply
Parsippany, NJ · On-site
$90K - $120K/yr
We are looking for a Contact Center Engineer who can help us build, scale, and optimize intelligent customer support platforms using Amazon Connect. Role Overview As a Contact Center Engineer, you ...
Parsippany, NJ · On-site
$90K - $120K/yr
We are looking for a Contact Center Engineer who can help us build, scale, and optimize intelligent customer support platforms using Amazon Connect. Role Overview As a Contact Center Engineer, you ...
Quick apply
Parsippany, NJ · On-site
$90K - $120K/yr
We are looking for a Contact Center Engineer who can help us build, scale, and optimize intelligent customer support platforms using Amazon Connect. Role Overview As a Contact Center Engineer, you ...
We are looking for a Contact Center Engineer who can help us build, scale, and optimize intelligent customer support platforms using Amazon Connect. Role Overview As a Contact Center Engineer, you ...
We are looking for a Contact Center Engineer who can help us build, scale, and optimize intelligent customer support platforms using Amazon Connect. Role Overview As a Contact Center Engineer, you ...
Parsippany, NJ · On-site
$90K - $120K/yr
We are looking for a Contact Center Engineer who can help us build, scale, and optimize intelligent customer support platforms using Amazon Connect. Role Overview As a Contact Center Engineer, you ...
Quick apply
Parsippany, NJ · On-site
$90K - $120K/yr
We are looking for a Contact Center Engineer who can help us build, scale, and optimize intelligent customer support platforms using Amazon Connect. Role Overview As a Contact Center Engineer, you ...
We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using ... Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ...
We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using ... Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ...
We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using ... Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ...
We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using ... Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ...
We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using ... Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ...
We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using ... Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ...
We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using ... Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ...
We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using ... Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ...
We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using ... Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ...
We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using ... Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ...
Manhattan, NY · On-site
$135K - $178K/yr
You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance. Learn more about Amazon Connect here. Media ...
Manhattan, NY · On-site
$135K - $178K/yr
You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance. Learn more about Amazon Connect here. Media ...
We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using ... Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ...
We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using ... Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ...
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... complex engineering and algorithmic problems. We are looking for passionate, talented, and ...
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... complex engineering and algorithmic problems. We are looking for passionate, talented, and ...
We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using ... Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ...
We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using ... Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ...
Cities in New York with the most Amazon Connect Engineer job openings:
New York, NY • On-site
$60.50 - $78/hr
Contractor
Re-posted 15 days ago
Role Overview:
We are seeking a Senior Amazon Connect Engineer to lead the design, development, and delivery of modern cloud-based contact center solutions leveraging Amazon Connect and related AWS services. This role will serve as a key technical authority, responsible for building scalable voice and chat solutions, driving system integrations, and ensuring high-performing, resilient architectures that enhance customer engagement.
Key Responsibilities:
Architecture & Design
• Define and own the end-to-end technical strategy for Amazon Connect implementations.
• Architect secure, scalable, and fault-tolerant contact center systems.
• Lead platform modernization and migration from legacy telephony systems to AWS-based solutions.
Development & Integration
• Design and build advanced contact flows, Lex bots, routing logic, and IVR frameworks.
• Integrate Amazon Connect with Salesforce, ServiceNow, and custom CRM applications.
• Develop AWS-based backend services using Lambda, API Gateway, DynamoDB, Kinesis, and EventBridge.
• Implement AI-driven experiences using tools such as Amazon Bedrock, OpenAI, or LangChain.
Operations & Support
• Support production environments and ensure system reliability through monitoring and automation.
• Perform root-cause analysis and implement continuous improvements for incident management.
• Establish observability metrics (SLIs/SLOs) and dashboards to track performance.
Leadership & Collaboration
• Mentor junior engineers and support team skill development.
• Partner with network and security teams to maintain compliance, IAM policies, and QoS standards.
• Deliver analytics and reporting capabilities for business operations.
Required Skills & Qualifications:
• 5–10+ years of experience in telephony, contact center technology, or AWS backend development.
• 3+ years hands-on experience with Amazon Connect preferred.
• Strong experience with AWS services including Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAM.
• Experience integrating with Salesforce Service Cloud Voice or similar platforms preferred.
• Knowledge of networking and telephony concepts such as SIP, RTP, and PSTN.
• Experience with REST/GraphQL APIs, JWT, and OAuth/SAML authentication.
• Familiarity with Terraform, CloudFormation, Git, and CI/CD automation.
• Strong analytical, communication, and leadership skills.
Preferred Certifications:
• AWS Certified Solutions Architect or Developer
• Salesforce Service Cloud or Omni-Channel Certification
