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Amazon Computer Jobs in Alabama (NOW HIRING)

Neumo

Help Desk Manager

Birmingham, AL · On-site

Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud ... Constantly operates a computer and other office productivity machinery, such as a printer/copy ...

OASYS

Software Engineer Two

Huntsville, AL · On-site

S.) degree in Software Engineering, Computer Science, or a related field. * 2-5 years of experience ... Amazon Web Services (AWS) * Beginner experience with: * Docker containers * Highly regulated cloud ...

i3

Cloud Solutions Engineer

Huntsville, AL · Hybrid

$55 - $73.50/hr

... Amazon Elastic Kubernetes Service, Azure Kubernetes Service, Docker, or equivalent technologies ... Bachelor's degree in Computer Science, Engineering, Information Systems, or related discipline ...

HC3

ETL Software Engineer I

Irondale, AL · On-site

Experience with the Amazon Web Services (AWS) cloud platform or Microsoft Azure * Experience ... Physical Demand This role will require using a computer for long periods of time while either ...

HC3

ETL Software Engineer I

Irondale, AL · On-site

Experience with the Amazon Web Services (AWS) cloud platform or Microsoft Azure * Experience ... Physical Demand This role will require using a computer for long periods of time while either ...

OASYS, INC.

Software Engineer Two

Huntsville, AL · On-site

S.) degree in Software Engineering, Computer Science, or a related field. * 2-5 years of experience ... Amazon Web Services (AWS) * Beginner experience with: * Docker containers * Highly regulated cloud ...

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All JobsAmazon Computer JobsAmazon Computer Jobs in Alabama

Amazon Computer information

What is an Amazon computer?

An Amazon Computer job typically involves working with Amazon’s computing infrastructure, including cloud services, data centers, or machine learning systems. These roles can range from software development and IT support to data engineering and AI research. Employees in these positions help maintain and optimize Amazon’s vast computing resources to support internal operations and customer-facing services. The job may require expertise in cloud computing, programming, and network management.

What are the key skills and qualifications needed to thrive as an Amazon computer technician, and why are they important?

To thrive as an Amazon Computer Technician, you need a strong understanding of computer hardware, troubleshooting, and networking, typically backed by certifications like CompTIA A+ or Network+. Familiarity with Amazon's internal ticketing systems, server management tools, and diagnostic software is commonly required. Strong problem-solving, communication, and time management skills help technicians address issues efficiently and collaborate with team members. These skills and qualities are vital for ensuring seamless IT operations and minimizing downtime in Amazon's fast-paced environment.

What are some common challenges faced by computer engineers at Amazon and how are they typically addressed?

Computer engineers at Amazon often encounter challenges such as working on large-scale systems with high reliability and scalability requirements. Navigating complex codebases and collaborating across global teams can also present difficulties. These challenges are typically addressed through robust onboarding, mentorship programs, and regular cross-team meetings. Additionally, Amazon fosters a culture of continuous learning, encouraging engineers to participate in internal training and knowledge-sharing sessions to stay updated and overcome technical obstacles.

What is the difference between Amazon Computer vs Amazon Data Analyst?

AspectAmazon ComputerAmazon Data Analyst
Required CredentialsTypically a degree in Computer Science, IT, or related field; certifications like CompTIA, Cisco, or AWS are commonDegree in Data Science, Statistics, or related; certifications like Microsoft Data Analyst, Tableau, or AWS Data Analytics
Work EnvironmentIT departments, data centers, cloud infrastructure teamsBusiness units, analytics teams, reporting departments
Employer & Industry UsageAmazon's IT infrastructure, cloud services, and technical supportData-driven decision making, reporting, and insights for Amazon's business units

Amazon Computer roles focus on managing hardware, networks, and cloud infrastructure, while Amazon Data Analysts analyze data to support business decisions. Both roles require technical skills but serve different functions within Amazon's ecosystem.

Can you actually work from home for Amazon computer?

Amazon computer-related roles, such as technical support or IT positions, often offer remote work options depending on the specific job and department. Candidates typically need relevant technical skills, a suitable home office setup, and sometimes certifications, with remote work arrangements varying by role and team policies.

What are popular job titles related to Amazon Computer jobs in Alabama?

For Amazon Computer jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Amazon Computer jobs in Alabama look for?

The top searched job categories for Amazon Computer jobs in Alabama are:

Amazon Computer jobs near you
Infographic showing various Amazon Computer job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 4% Contract, and 1% Nights. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution.

Help Desk Manager

Birmingham, AL • On-site

Neumo
See more jobs at Neumoexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Job Summary:

Supports the Revenue Compliance BU to answer Help Desk calls, provide expert triage and manage resolution of customer service tickets.  Maintains communication with customers through outages and service activity.  

Duties and Responsibilities:

  • Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible.
  • Routing the tickets to the appropriate technical resource and maintaining communication with the customers and internal resources throughout the lifecycle of the service event.  
  • Reporting on metrics such as ASA,  Average Time to Respond,  Mean Time to Repair.
  • Manage escalations to managers and technical staff as necessary.  
  • Provide post-event reviews and analysis.  Maintain a knowledge database of service events and their respective solutions for future reference.  
  • Daily performance, staffing, and coaching for Tier 1 & Tier 2
  • Real-time management, coaching interventions, and workload balancing
  • First point of escalation for Tier 1 & Tier 2 agents
  • Partnering with BU SME on complex issues
  • Driving adherence to quality and process standards
  • Drives changes into their teams (improvements in process, systems; introduces new products and customer installations)
  • Performs agent observations, coaching, and interventions (Real-time for immediate impact; Weekly for trends)
  • Administratively oversees team, including attendance, schedule adherence
  • Perform other duties as assigned

Education and Experience:

  • Experience with contact center / help desk is required
  • Experience with tax and business license environment is desired
  • 5-10 Years of experience in Help Desk management is required.

Knowledge, Skills and Abilities:

  • Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)
  • Ability to maintain professional and courteous communication with end-user customers

Work Environment:

  • Requires quiet, uninterrupted ability to speak on calls with clients and internal support teams. 

Physical Demands:

  • Must be able to remain in a stationary position for most of the day
  • Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
  • This position needs to occasionally move about inside the office
  • The person in this position frequently communicates via telephone

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.


Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.