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Amazon Community Operations Jobs (NOW HIRING)

Amazon

Program Manager, Alexa Enterprise

Seattle, WA · On-site

This role sits at the intersection of strategy, operations, and communications - driving alignment ... Amazon Community Impact, and drive communications across program stakeholders and PR Partner ...

Amazon

Program Manager, Alexa Enterprise

Seattle, WA · On-site

... Amazon Community Impact, and drive communications across program stakeholders and PR Partner ... bias toward operational automation Amazon is an equal opportunity employer and does not ...

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Amazon Community Operations information

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How much do amazon community operations jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for amazon community operations in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What is the highest paying job at Amazon?

The highest paying roles at Amazon are typically executive positions such as Senior Vice President or Vice President, which can earn multi-million dollar compensation packages including base salary, bonuses, and stock options. These roles require extensive experience, leadership skills, and often a background in business or technology management.

What are the key skills and qualifications needed to thrive as an Amazon Community Operations professional, and why are they important?

To thrive as an Amazon Community Operations professional, you need strong problem-solving abilities, data analysis skills, and a background in customer service or operations management, often supported by a relevant bachelor's degree. Familiarity with CRM systems, data analytics tools like Excel or SQL, and Amazon's proprietary platforms is typically required. Excellent communication, conflict resolution, and teamwork skills help you effectively address community concerns and foster engagement. These competencies are vital for ensuring smooth operations, high customer satisfaction, and efficient resolution of community issues within Amazon’s ecosystem.

How much will Amazon pay you to work from home?

Amazon Community Operations roles that allow remote work typically pay between $15 and $20 per hour, depending on experience and location. Compensation may also include benefits such as health insurance and paid time off, with schedules often requiring flexibility and strong communication skills.

Can you really work from home through Amazon?

Amazon Community Operations roles often offer remote work options, allowing employees to perform their duties from home. These positions typically require strong communication skills, familiarity with online tools, and adherence to company policies on remote work. Availability of remote work may vary by role and location, so it is important to review specific job postings for details.

Is Amazon layoff 30,000 employees?

There have been reports of Amazon layoffs affecting thousands of employees, but the specific number of 30,000 has not been officially confirmed. Amazon periodically adjusts its workforce based on business needs, and layoffs can impact various departments, including operations roles like Amazon Community Operations. Job seekers should monitor official company communications for accurate updates.

What are the main challenges faced by Amazon Community Operations team members, and how are they supported in overcoming them?

Amazon Community Operations team members often handle high volumes of inquiries, resolve complex customer issues, and ensure community guidelines are upheld, which can be both rewarding and demanding. The fast-paced environment requires strong problem-solving skills and adaptability. To support employees, Amazon provides comprehensive training, access to knowledge bases, and regular team meetings to share best practices. In addition, mentors and supervisors are available to help team members manage challenging situations and encourage continuous learning and growth.

What are Amazon Community Operations?

Amazon Community Operations refers to the teams and processes responsible for supporting and engaging with Amazon's vast customer, seller, and delivery partner base. These teams handle everything from resolving service issues and answering questions to ensuring a safe, inclusive, and efficient experience for all Amazon users. Community Operations professionals work across various channels, including phone, chat, and email, to deliver high-quality support and maintain trust in Amazon’s marketplace. Their work is essential for upholding Amazon’s customer-obsessed values and ensuring smooth daily operations.
Infographic showing various Amazon Community Operations job openings in the United States as of June 2026, with employment types broken down into 9% Internship, 55% Full Time, 9% Part Time, 18% Temporary, and 9% Nights. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $41,222 per year, or $19.8 per hour.
Sr. Research Scientist, Community Operations

Sr. Research Scientist, Community Operations

Amazon

Bellevue, WA

$111K - $141K/yr

Full-time

Posted 10 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,873 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon's Community Intelligence Science & Engineering (CISE) team operates at the intersection of computational social science, artificial intelligence, and operational planning. We build and validate models that quantify how Amazon's operational presence impacts local communities, and embed those signals into core planning models that drive Last Mile, Middle Mile, and site-level decisions across our network. You'll work at the forefront of applied AI and causal inference, building systems that influence decisions affecting thousands of communities daily.

This role offers a unique opportunity to shape how the world's most customer-centric company measures, forecasts, and reduces operational risk to the communities we serve.
A successful Senior Research Scientist on our team demonstrates exceptional scientific rigor combined with pragmatic execution. You will design the causal frameworks and predictive models that systematically embed these community signals into core operational planning processes where they do not yet exist. This means balancing breakthrough research with production deployment, collaborating across multiple science organizations, and translating complex analytical findings into actionable insights that influence senior leadership strategy.
As a Senior Research Scientist, you will partner with product teams, operational scientists, and technical leaders across Last Mile Planning Science, Middle Mile Relay, Safety, and Worldwide Operations Security to identify opportunities where community intelligence creates multiplicative business impact.
Key job responsibilities
- Collaborate with operational science teams to integrate community risk signals into existing operational models and decision-making systems, with a focus on quantifying performance lift and defining integration architecture
- Design and execute experiments to measure how community-impacting operational policies affect business outcomes
- Build automated causal discovery systems leveraging knowledge graphs, LLMs, and document understanding to uncover relationships between operational policies and community outcomes
- Design and deploy production ML forecasting systems with extended prediction horizons using multi-modal data sources, including survey-based indices, geospatial risk features, and operational metrics
- Mentor junior scientists and contribute to building a research culture that balances high-risk, high-reward innovation with reliable product delivery
About the team
Amazon Community Operations (CommOps) works to anticipate our communities' needs and build positive net impact anywhere we operate

From Operational Excellence to Community Outreach, Community Operations is defining what it means to be a positive presence in the community. This is a fast-paced, start-up environment where creative problem solving, operational excellence, and building relationships are the core of our day-to-day work.

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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