ZipRecruiter

Log In

1

Amazon Communications Jobs in Minnesota (NOW HIRING)

Amazon

Site EHS Lead

Brooklyn Park, MN · On-site

At Amazon, we've set the ambitious goal to become the benchmark of safety excellence across all ... Develop leadership plans, communicate expectations, and drive initiatives to create a safe work ...

Amazon

GM Administrative Assistant , MSP1

Shakopee, MN · On-site

$19.25 - $26/hr

... communicate with a variety of constituent groups such as senior management, peers, and outside Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran ...

next page

Showing results 1-20

All JobsAmazon Communications JobsAmazon Communications Jobs in Minnesota

Amazon Communications information

See Minnesota salary details

$40.2K

$84.1K

$142.5K

How much do amazon communications jobs pay per year?

As of Sep 5, 2026, the average yearly pay for amazon communications in Minnesota is $84,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $95,500.00 per year, depending on experience, location, and employer.

What is an Amazon Communications job?

An Amazon Communications job involves managing internal and external messaging for the company. This can include public relations, corporate communications, media relations, employee communications, and crisis management. Professionals in this role work to enhance Amazon's brand reputation, handle media inquiries, craft press releases, and develop communication strategies. They collaborate with various teams to ensure consistent messaging across all platforms. Depending on the specific position, responsibilities may focus on different areas such as product PR, corporate affairs, or executive communications.

What types of projects or campaigns might I work on in an Amazon Communications role?

In an Amazon Communications position, you can expect to work on a diverse range of projects, such as product launches, brand reputation management, crisis communications, and internal communication campaigns. Daily responsibilities often involve crafting press releases, preparing talking points for executives, monitoring media coverage, and coordinating with cross-functional teams like marketing, legal, and public affairs. You'll also have opportunities to support high-visibility initiatives or respond to evolving media inquiries. Because the team frequently collaborates across departments and regions, strong teamwork and communication skills are vital for success and professional growth in this role.

What are the key skills and qualifications needed to thrive in the Amazon Communications position, and why are they important?

To excel in Amazon Communications, you need a background in public relations, corporate communications, or journalism, often supported by a relevant bachelor's degree. Familiarity with media monitoring platforms, press release distribution tools, and content management systems is commonly required. Excellent interpersonal skills, crisis management, and the ability to convey complex messages clearly help candidates stand out. These skills are essential for building Amazon's brand reputation, managing media relations, and effectively communicating initiatives across stakeholders.

What are popular job titles related to Amazon Communications jobs in Minnesota?

For Amazon Communications jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Amazon Communications jobs in Minnesota look for?

The top searched job categories for Amazon Communications jobs in Minnesota are:

Amazon Communications jobs near you
Infographic showing various Amazon Communications job openings in Minnesota as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $84,089 per year, or $40.4 per hour.

Amazon Connect Production Engineer

Purple Drive

Minneota, MN • On-site

$44 - $57.50/hr

Contractor

Posted 9 days ago

Key responsibilities

  • Serve as the primary support engineer for Amazon Connect services, including contact flows, routing profiles, queues, and omnichannel interactions.

  • Troubleshoot issues involving Amazon Connect, related AWS services, SIP telephony, and integrated solutions such as Pindrop Voice Authentication.

  • Monitor platform performance and production incidents, coordinate escalations with vendors, and support deployment validation and configuration changes.

Job description

The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of Amazon Connect-based enterprise contact center environments and associated integrations. This role requires deep hands-on experience supporting Amazon Connect production platforms, SIP telephony services, voice routing, and integrated solutions such as Pindrop Voice Authentication/Fraud Detection. The engineer will serve as a critical escalation point for production incidents, troubleshooting, vendor engagement, and operational support activities to maintain highly reliable customer and agent experiences across the contact center ecosystem. Experience with Genesys Cloud, NICE CXOne, and other CCaaS platforms is preferred; however, strong Amazon Connect production support experience is required

Platform Operations:

· Serve as the primary production support engineer for Amazon Connect services, including contact flows, routing profiles, queues, agent workspaces, and omnichannel customer interactions.

· Troubleshoot issues involving Amazon Connect, Contact Lens, Amazon Lex, Lambda integrations, APIs, and AWS services supporting customer engagement.

· Monitor and analyze Contact Trace Records (CTRs), CloudWatch logs, call recordings, telephony events, and routing behavior to identify and resolve production issues.

· Support SIP trunk integrations, call routing, carrier connectivity, DID provisioning, failover mechanisms, and telephony troubleshooting activities.

· Validate production deployments, configuration changes, and release implementations within Amazon Connect and associated AWS services.

· Monitor platform performance using CloudWatch, Splunk, Dynatrace, Datadog, Grafana, and similar observability platforms.

Vendor & Integration Support

· Act as the primary operational liaison for AWS Support, Amazon Connect Support, telecom carriers, Pindrop Support, and third-party CCaaS vendors.

· Troubleshoot integrations involving Amazon Connect, SIP providers, voice gateways, session border controllers (SBCs), CRM platforms, authentication services, APIs, and external business applications.

· Support and troubleshoot Pindrop Voice Authentication and Fraud Detection integrations, including call authentication workflows, voice-print validation issues, customer enrollment challenges, and production incidents impacting authentication services.

· Coordinate escalations with AWS, telecom carriers, and Pindrop vendors to drive timely restoration of services.

· Ensure vendor issues are tracked, documented, and resolved within established SLAs.

Mandatory Skills

· 4+ years of hands-on Amazon Connect production support experience in enterprise contact center environments.

· Strong experience supporting Amazon Connect contact flows, routing profiles, queues, agent workspaces, and production operations.

· 3+ years of experience supporting SIP telephony environments, SIP trunking, voice routing, carrier integrations, and contact center telephony services.

· Hands-on experience supporting Pindrop Voice Authentication, Voice Security, Fraud Detection, or similar voice biometric solutions in production environments.

· Strong experience troubleshooting production incidents involving:

o Amazon Connect

o AWS Lambda

o CloudWatch

o Contact Lens

o Amazon Lex

o SIP Trunks

o Telephony Routing

o Pindrop Integrations

· Experience working with monitoring tools such as Splunk, CloudWatch, Dynatrace, Datadog, Grafana, or equivalent.

· Experience supporting 24x7 production environments with on-call responsibilities.

· Strong incident management, stakeholder communication, and root cause analysis skills.