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Amazon Collections Jobs (NOW HIRING)

Amazon

Data Collection Associate, V-CARE

Sunnyvale, CA · On-site

$20.50 - $28.25/hr

... collections (recruiting, moderation, reporting) - Experience moderating a 1:1 session with users ... Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) ...

Amazon

Data Collection Associate, V-CARE

Sunnyvale, CA · On-site

$20.50 - $28.25/hr

... collections (recruiting, moderation, reporting) - Experience moderating a 1:1 session with users ... Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) ...

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How much do amazon collections jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for amazon collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

Can you really work for Amazon from home?

Amazon offers remote work opportunities for various roles, including customer service and technical positions. These jobs typically require a reliable internet connection, a suitable home workspace, and sometimes specific equipment or certifications. Remote roles may have flexible schedules but often involve adherence to company policies and performance standards.

What is the difference between Amazon Collections vs Amazon Customer Service Associate?

AspectAmazon CollectionsAmazon Customer Service Associate
Primary RoleManaging debt collections, recovering unpaid accountsAssisting customers with inquiries, order issues, and support
Required SkillsDebt recovery, negotiation, account managementCustomer communication, problem-solving, product knowledge
Work EnvironmentCollections department, often in call centers or remoteCustomer service centers, call centers, remote options
Common CertificationsDebt collection certifications, communication skillsCustomer service training, communication skills

Amazon Collections focuses on managing overdue accounts and recovering debts, requiring negotiation skills and debt management knowledge. In contrast, Amazon Customer Service Associates handle customer inquiries, order issues, and support, emphasizing communication and problem-solving. While both roles may be in call centers or remote, their core responsibilities differ significantly, catering to distinct customer and business needs.

Litigation Paralegal , Litigation & Regulatory

Litigation Paralegal , Litigation & Regulatory

Amazon

Seattle, WA

Full-time

Posted 28 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,820 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

Are you looking for a new challenge in a fast-paced, innovative, and customer-centric company. Come and join the growing Litigation & Regulatory Operations team at Amazon.
We are looking for an experienced litigation paralegal to work with attorneys and manage complex antitrust matters and government regulatory investigations, as well as other complex litigation matters such as IP infringement, commercial disputes, and employment disputes. A key component of this role is leveraging and advancing AI-driven solutions to improve legal operations

You will be expected to design and implement AI solutions using Amazon services, including Amazon Kiro and Amazon Quick, to automate workflows, enhance data analysis, and drive operational efficiency across the team.
Key job responsibilities
- Conduct fact-finding, data analysis, and develop a thorough understanding of case issues and claims, utilizing AI tools to accelerate research and identify patterns across large datasets
- Identify relevant custodians and interview internal witnesses
- Draft legal hold notices and collect data from various tools and business partner teams
- Organize voluminous case materials using Amazon's internal database software programs and AI-assisted document management solutions
- Manage outside counsel on data requests and collaborate with eDiscovery vendors on document collections and productions, including AI-driven review platforms
- Schedule large numbers of depositions and support deposition preparation
- Update budgets and track legal spend
- Provide end-to-end legal support for litigation matters from inception to closure, including discovery, summary judgment work, and hearing preparation
- Manage alternative legal service providers for processing high-volume pre-litigation legal disputes (subpoenas, demands, arbitrations, etc.)
- Design and implement AI solutions using Amazon services (Amazon Kiro and Amazon Quick) to automate workflows and enhance data analysis
- Identify opportunities to integrate AI tools into existing legal processes and collaborate with cross-functional stakeholders to deploy scalable, effective solutions
- Drive best practices - including AI adoption and workflow optimization - and serve as practice group liaison within the Litigation & Regulatory team
A day in the life
No two days are the same in this role. You might start your morning using AI-powered tools like Amazon Quick to research and organize case materials for an active investigation, then shift to coordinating with eDiscovery vendors on an AI-assisted document review and production. After lunch, you could be interviewing an internal witness, prototyping a new AI workflow in Amazon Kiro to streamline legal hold processes, or managing outside counsel requests

You'll regularly collaborate with cross-functional stakeholders - attorneys, finance team members, engineers, and business partners - to solve challenges creatively, explore new AI capabilities, and streamline processes for efficiency. Some days may involve appearing on behalf of Amazon at small claims hearings in Canada or the U.S.
About the team
The Litigation & Regulatory Operations team at Amazon is a dynamic and growing group that supports the company's legal needs across a wide range of complex matters. The team embraces innovation and actively integrates AI tools into legal workflows to enhance efficiency and quality

We work closely with attorneys and cross-functional partners to deliver high-quality legal support in a collaborative, fast-paced environment. We value self-starters who bring curiosity, sound judgment, and a passion for operational excellence - including a willingness to learn and champion emerging AI technologies.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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