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Amazon Cloud Support Engineer Jobs in Texas (NOW HIRING)

Crusoe

Cloud Support Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Crusoe

Cloud Support Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Futurex

Senior Cloud Support Engineer

Bulverde, TX · On-site

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical ...

Futurex

Senior Cloud Support Engineer

Bulverde, TX · On-site

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical ...

Futurex

Senior Cloud Support Engineer

Bulverde, TX · On-site

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical ...

Crusoe

Senior Cloud Support Engineer

Dallas, TX · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Crusoe

Senior Cloud Support Engineer

Dallas, TX · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

LPL Financial

Senior Cloud Engineer

Austin, TX · On-site

$103K - $142K/yr

Cloud Support engineers at LPL run the cloud - they're the first humans on every ticket from an application team and the people who turn 'this happened again' into 'we automated it.' As Engineer 2, ...

LPL Financial

Senior Cloud Engineer

Austin, TX · On-site

$103K - $142K/yr

Cloud Support engineers at LPL run the cloud - they're the first humans on every ticket from an application team and the people who turn 'this happened again' into 'we automated it.' As Engineer 2, ...

LPL Financial Holdings, Inc.

Senior Cloud Engineer

Austin, TX · On-site

$103K - $142K/yr

Cloud Support engineers at LPL run the cloud - they're the first humans on every ticket from an application team and the people who turn 'this happened again' into 'we automated it.' As Engineer 2, ...

Charles Schwab Inc.

Cloud Network Engineer

Southlake, TX · On-site

$44.86 - $64.90/hr

Minimum of 1 year technical experience with cloud support in Amazon Web Services (AWS), Microsoft ... Familiarity with SCM and DevOps tool suites; examples include Git, Bitbucket, Bamboo, Jenkins ...

Amazon

Support Engineer II-Ext - AMZ10141549

Dallas, TX · On-site

$95K - $160K/yr

AMAZON.COM SERVICES LLC Offered Position: Support Engineer II-Ext Job Location: Dallas, Texas Job ... cloud-best-practices. Build utilities and tools that facilitate safe, high-speed, wide-scale ...

Charles Schwab

Cloud Network Engineer

Southlake, TX

$52.50 - $70.25/hr

... Cloud Network Engineer will work closely with other cloud network engineers, cloud security ... Minimum of 1 year technical experience with cloud support in Amazon Web Services (AWS ...

VusionGroup SA

Cloud Support Expert

Coppell, TX · On-site

Collaborate with the Cloud Engineer and Infrastructure teams to ensure optimal system performance ... Provide proactive support to customers to help them use the product effectively. * Conduct training ...

VusionGroup SA

Cloud Support Expert

Coppell, TX · On-site

Collaborate with the Cloud Engineer and Infrastructure teams to ensure optimal system performance ... Provide proactive support to customers to help them use the product effectively. * Conduct training ...

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All JobsAmazon Cloud Support Engineer JobsAmazon Cloud Support Engineer Jobs in Texas

Amazon Cloud Support Engineer information

See Texas salary details

$15

$37

$63

How much do amazon cloud support engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for amazon cloud support engineer in Texas is $37.15, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $43.46 per hour, depending on experience, location, and employer.

What is the difference between Amazon Cloud Support Engineer vs Cloud Support Specialist?

AspectAmazon Cloud Support EngineerCloud Support Specialist
Required CredentialsAWS certifications, technical degreesCertifications vary, often AWS or cloud platform-specific
Work EnvironmentCustomer support, troubleshooting cloud issues, technical assistanceTechnical support, issue resolution, customer communication
Employer & Industry UsagePrimarily in cloud service providers, tech companiesIn IT service firms, cloud service providers
Common Search & ComparisonYesYes

The Amazon Cloud Support Engineer and Cloud Support Specialist roles share similar responsibilities in supporting cloud services and troubleshooting issues. However, the Amazon Cloud Support Engineer typically requires AWS certifications and focuses specifically on Amazon Web Services, working within a cloud provider environment. The Cloud Support Specialist may work across various cloud platforms and may have a broader or more generalized support role. Both positions are essential in cloud service industries and often overlap in skills and work environment.

What does an Amazon Cloud Support Engineer do?

An Amazon Cloud Support Engineer helps customers troubleshoot and resolve technical issues with Amazon Web Services (AWS) products and services. They provide expert guidance, analyze problems, and offer solutions related to cloud infrastructure, networking, storage, and security. Their role often involves collaborating with internal teams and customers to ensure seamless cloud operations and optimal use of AWS resources. Additionally, they may assist with best practices, performance tuning, and documentation to enhance the customer experience.

What are the key skills and qualifications needed to thrive as an Amazon Cloud Support Engineer, and why are they important?

To thrive as an Amazon Cloud Support Engineer, you need a solid understanding of cloud computing concepts, strong troubleshooting abilities, and experience with operating systems, networking, and programming, often supported by a degree in computer science or related certifications like AWS Certified Solutions Architect. Familiarity with AWS services, cloud management tools, Linux/Windows administration, and ticketing systems is typically required. Outstanding customer service, effective communication, and problem-solving skills help you excel in addressing client issues and collaborating with teams. These competencies are crucial for delivering timely technical support and ensuring optimal performance of cloud-based solutions for Amazon's customers.

What are some common challenges faced by Amazon Cloud Support Engineers, and how can candidates prepare to address them?

Amazon Cloud Support Engineers often encounter complex technical issues that require troubleshooting across a wide range of AWS services. A common challenge is keeping up with the rapid pace of new AWS feature releases and understanding how these changes impact customers' cloud environments. Additionally, the role involves managing customer expectations while providing timely solutions, which requires strong communication skills and the ability to prioritize tasks. Candidates can prepare by gaining hands-on experience with AWS services, studying real-world case studies, and developing both problem-solving and customer service skills.
What are popular job titles related to Amazon Cloud Support Engineer jobs in Texas? For Amazon Cloud Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Amazon Cloud Support Engineer jobs in Texas look for? The top searched job categories for Amazon Cloud Support Engineer jobs in Texas are:
What cities in Texas are hiring for Amazon Cloud Support Engineer jobs? Cities in Texas with the most Amazon Cloud Support Engineer job openings:
Amazon Cloud Support Engineer jobs near you
Infographic showing various Amazon Cloud Support Engineer job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,262 per year, or $37.1 per hour.

Cloud Support Engineer

Crusoe

Dallas, TX • On-site

$55.25 - $73.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack - from electrons to tokens - to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that - with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
About This Role:
Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.
What You'll Be Working On:
  • Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
  • On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
  • Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
  • Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
  • Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
  • Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
  • Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

What You'll Bring to the Team:
  • Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
  • Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
  • Version Control: Proficiency with Git for code management and collaboration.
  • Customer Support Experience: 2-5 years of experience in a customer support role, ideally within cloud, storage, or networking environments.
  • Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
  • Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
  • Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
  • HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Bonus Points:
  • Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
  • Cloud Expertise: Deep understanding of specific cloud platforms and services.
  • Automation Skills: Experience with automation tools and scripting languages.
  • Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
  • Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
  • Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

Benefits:
  • Competitive compensation and equity packages
  • Restricted Stock Units
  • Paid time off, paid holidays & leave of absence programs
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
  • Global travel insurance & emergency assistance
  • Daily meals allowance
  • Additional perks & programs specific to location

Compensation Range
Compensation will be paid in the range of up to $105,000 - $125,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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