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Amazon Chat Support Jobs in Dallas, TX (NOW HIRING)

AE Perkins

Customer Advocate

Dallas, TX · On-site

$21/hr

Customer Support: * Serve as the first point of contact for participants on inquiries, providing ... Experience with CRM platforms and cloud-based tools (e.g., Zendesk, Amazon Connect). (Intermediate)

AE Perkins

Customer Advocate

Dallas, TX · Remote

$21/hr

Customer Support: * Serve as the first point of contact for participants on inquiries, providing ... Experience with CRM platforms and cloud-based tools (e.g., Zendesk, Amazon Connect). (Intermediate)

AE Perkins

Customer Advocate

Dallas, TX · On-site +1

$21/hr

Customer Support: * Serve as the first point of contact for participants on inquiries, providing ... Experience with CRM platforms and cloud-based tools (e.g., Zendesk, Amazon Connect). (Intermediate)

Crestron Electronics Inc.

Applications Engineer

Plano, TX · On-site

$70 - $90/hr

Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the ... provide technical support to Crestron customers via phone, email, and chat and apply their ...

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All JobsAmazon Chat Support JobsAmazon Chat Support Jobs in Dallas, TX

Amazon Chat Support information

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$10

$24

$56

How much do amazon chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for amazon chat support in Dallas, TX is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.15 per hour, depending on experience, location, and employer.

What is an Amazon Chat Support?

An Amazon Chat Support job involves assisting customers through live chat, helping them with orders, refunds, tracking shipments, and resolving account-related issues. Chat support agents provide quick and accurate responses while ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and knowledge of Amazon's policies and services. It is a non-voice support role, making it ideal for those who prefer text-based customer service.

What does an Amazon Chat Support do?

A typical day as an Amazon Chat Support agent involves handling multiple customer inquiries simultaneously through a live chat interface, resolving issues related to orders, payments, product information, or account concerns. You'll communicate with customers in real-time, use standard operating procedures and internal resources to find solutions, and escalate complex issues to specialized teams when necessary. Regular performance reviews and coaching sessions help you continually improve your service skills. You’ll work both independently and as part of a team, often collaborating virtually with supervisors and colleagues to ensure customers receive prompt and effective support.

What are the key skills and qualifications needed to thrive in Amazon Chat Support?

To thrive as an Amazon Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and previous customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms and internal Amazon support tools is typically required, and basic typing proficiency is a must. Patience, multitasking, and a customer-centric attitude are critical soft skills that set top performers apart. These capabilities ensure efficient resolution of customer inquiries, high satisfaction ratings, and smooth handling of multiple simultaneous conversations in a fast-paced environment.

Can you actually work for Amazon Chat Support from home?

Yes, Amazon Chat Support positions are often remote, allowing employees to work from home. These roles typically require a reliable internet connection, a quiet work environment, and sometimes specific technical skills or certifications. Remote chat support jobs are common and usually involve flexible schedules within set shift hours.

Does Amazon offer chat support?

Amazon offers chat support as a customer service option, and Amazon Chat Support roles involve assisting customers through live chat platforms. These positions typically require good communication skills and familiarity with customer service tools. Chat support is a common method used by Amazon to handle customer inquiries efficiently.

How to get a job as Amazon chat support?

To get a job as Amazon chat support, candidates typically need to apply through Amazon's careers website, complete an online application, and pass assessments or interviews that evaluate communication skills and technical knowledge. Prior experience in customer service and familiarity with chat platforms can improve chances of hiring.

What are popular job titles related to Amazon Chat Support jobs in Dallas, TX?

For Amazon Chat Support jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Amazon Chat Support jobs in Dallas, TX look for?

The top searched job categories for Amazon Chat Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Amazon Chat Support jobs?

Cities near Dallas, TX with the most Amazon Chat Support job openings:

Amazon Chat Support jobs near you
Infographic showing various Amazon Chat Support job openings in Dallas, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,810 per year, or $24.4 per hour.

Applications Engineer

Crestron Electronics, Inc.

Plano, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Provide technical support to Crestron customers via phone, email, and chat to resolve issues or gather information for resolution or escalation.

  • Analyze customer-reported problems by reviewing documentation, analyzing log files, and performing basic network analysis.

  • Create and support knowledgebase articles, documentation, and software tools related to customer support and troubleshooting.

Crestron Electronics rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

18th of 161 rated electronics manufacturers

Job description

At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products' are integrated into new high-tech commercial buildings' to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
The Application Engineer is the primary level of support with advanced knowledge and understanding of all Crestron platforms and the video conferencing solutions running on that platform. The primary responsibility of the Application Engineer is to provide technical support to Crestron customers via phone, email, and chat and apply their knowledge to resolve the issue or investigate further and collect specific information to work toward resolution or escalation.
This position is for 2nd shift (9am - 6pm) CST
Responsibilities:
  • Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process.
  • Determine specifics for the reported problem, including but not limited to:
  • Clear description and scope of the reported problem.
  • Current hardware/firmware/software configurations of impacted systems.
  • Deployment environment (other Crestron or 3rd party equipment in the installation)
  • Review published documentation with customer, including both Crestron and conferencing service provider documentation where applicable.
  • High level analysis of log files.
  • Basic analysis of customer network.
  • Create RMAs as needed for customer site.
  • Assist in supporting Crestron customer knowledgebase by the creation of knowledgebase articles, supportive documentation, and/or software tools.
  • Other duties or responsibilities as required.

Requirements:
  • Bachelor's degree in technology field or 3+ years of relevant industry experience.
  • 3+ years installing, configuring, and/or supporting technology.
  • Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics.
  • Knowledge of Exchange/O365/Active Directory.
  • Familiar with Linux OS.
  • Programming knowledge in C#, CSS, HTML5 preferred but not required
  • Knowledge of Commercial / Residential Audio/Video technologies and applications.
  • Read and interpret system schematics, floorplans, etc.
  • Collect and interpret system level data for analysis.
  • The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
  • Able to clearly communicate technical information to varying audiences.
  • The ability to think" outside-the-box" and understand how minute data points can affect the larger picture.
  • Ability to troubleshoot/create demo programs written in native Crestron platforms.
  • Must be able to lift and maneuver up to 50 pounds.
  • 10% with overnight travel

Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron's success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
*No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.

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