Amazon Chat Support Jobs in Washington (NOW HIRING)

Join the team that brought you the Echo Show and Echo Spot, touch-screen enabled Alexa devices that supports video calling, music, weather, and more! Our Echo Software team works on not only the Echo Show but other high-profile consumer electronics products including Fire TV, Kindle, and the Echo family of devices. We're just getting started, and we'd love to have you join us to bring innovative experiences to millions of customers.
You don't need any experience in those specific technologies, just an enthusiasm to build software particularly around user interfaces, cross-device APIs, or cloud-based services. If this sounds appealing to you, please contact us and we'd love to chat!
In this role, you will:
- Invent new experiences for our customers.
- Collaborate with UX and Product owners to define customer experience and product direction.
- Deliver high quality software through working in a dynamic, team-focused Agile/Scrum environment.
Key job responsibilities
- Building software that enables integration of Alexa voice and multi-modal services into compelling applications that run on millions of Echo family devices, and Alexa-enabled Devices.
- Driving engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and setting high standards by taking proactive measures to fix deficiencies and make continous improvement of end product.
- Adopting, innovating, and driving efficiencies using Gen AI tools and practices throughout the software development lifecycle, from design and coding to testing and deployment.
- Contribute to the professional growth of team members through code reviews, knowledge sharing, and promoting engineering best practices
A day in the life
In this role, you will build software experiences that millions of customers use daily. You will design and implement multi-modal applications that blend voice, touch, and visual interfaces into seamless experiences.
You will own features end-to-end - from requirements through deployment - collaborating with UX and Product to navigate ambiguity and make tradeoff decisions. You will embrace AI-native development, leveraging Gen AI tools across the entire SDLC: design, code generation, testing, and deployment.
You will drive engineering excellence through code reviews, operational best practices, and mentoring teammates - all in a fast-paced Agile environment where customer impact is immediate and the opportunity to invent is constant.
About the team
We are the team that brought Echo Show to millions of homes worldwide. Our engineers work in a collaborative and innovation-driven environment. We would love to have you join us to bring innovative experiences to millions of customers.
BASIC QUALIFICATIONS
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Knowledge of Python and/or C++ programming
- Knowledge of Machine Learning and LLM fundamentals, including transformer architecture, training/inference lifecycles, and optimization techniques
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 143,700.00 - 194,400.00 USD annually