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Amazon Chat Customer Service Jobs in Jackson, MS

Associate, Customer Service

Jackson, MS · On-site

$12.75 - $17.50/hr

... chat, and email. SCHEDULE: 09:30 AM - 06:00 PM EST REQUIRED KNOWLEDGE AND EXPERIENCE Education and Experience: * 5 + years experience with customer service in a business environment * Strong working ...

CSR I - Policy Services

Jackson, MS · On-site

$14 - $19/hr

Job Title Provides quality customer service by communicating and processing transactions by phone, e-mail, chat, and written correspondence with insureds, agents, administrative assistants ...

Customer Service Specialist - MS

Jackson, MS · On-site +1

$14.99 - $15/hr

... live chat with product selection, order questions, and everything in between ● Use active ... customer service experience is ideal, but we're happy to train the right candidate ● Strong ...

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

... Amazon (blue badge/FTE) experience - 2+ years of human resources experience or equivalent experiences (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, ...

... customer service. Success requires leveraging data-driven insights and understanding the importance ... You will be expected to work onsite at an Amazon facility. Key job responsibilities - Improve site ...

Amazon Web Services (AWS) serves customers and developers who rely on storage, compute, and our other service capabilities. Our customers trust us to handle their data with air-tight security ...

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Amazon Chat Customer Service information

See Jackson, MS salary details

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How much do amazon chat customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for amazon chat customer service in Jackson, MS is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is an Amazon Chat Customer Service?

An Amazon Chat Customer Service job involves assisting customers through online chat rather than phone or email. Agents respond to inquiries, troubleshoot issues, and provide support for orders, returns, and account-related concerns. The role requires strong typing skills, attention to detail, and the ability to handle multiple conversations at once. It’s a fast-paced position focused on delivering quick, accurate, and friendly customer service.

What does an Amazon Chat Customer Service representative do?

A typical day as an Amazon Chat Customer Service representative involves handling multiple customer inquiries simultaneously through online chat, addressing issues related to orders, returns, payments, and account information. You’ll spend much of your time in a digital interface, troubleshooting problems, providing solutions, and escalating complex cases to specialized teams when necessary. Collaboration with team members and supervisors often occurs via internal messaging or virtual meetings, especially when tackling tricky customer concerns. This role is fast-paced and dynamic, making strong organizational and communication skills essential for balancing workflow and delivering high-quality service.

What are the key skills and qualifications needed for an Amazon Chat Customer Service position?

To excel as an Amazon Chat Customer Service representative, you need strong written communication skills, quick problem-solving abilities, and familiarity with customer support protocols, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) systems and chat platforms is typically required. Exceptional multitasking, patience, and the ability to remain calm under pressure are standout soft skills. These qualities are critical for delivering seamless support, resolving customer issues efficiently, and enhancing customer satisfaction in Amazon's fast-paced environment.

How much do Amazon chat customer service agents make?

Amazon chat customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They often work remotely, using customer service tools and communication skills to assist shoppers efficiently.

How to get an Amazon Chat Customer Service job?

To get an Amazon Chat Customer Service job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and prior customer service experience. The hiring process typically involves an online application, assessments, and interviews. Familiarity with chat tools and a quiet work environment are also beneficial for success in this role.

What are the most commonly searched types of Amazon Chat Customer Service jobs in Jackson, MS?

The most popular types of Amazon Chat Customer Service jobs in Jackson, MS are:

What are popular job titles related to Amazon Chat Customer Service jobs in Jackson, MS?

For Amazon Chat Customer Service jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Amazon Chat Customer Service jobs in Jackson, MS look for?

The top searched job categories for Amazon Chat Customer Service jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Amazon Chat Customer Service jobs?

Cities near Jackson, MS with the most Amazon Chat Customer Service job openings:

Infographic showing various Amazon Chat Customer Service job openings in Jackson, MS as of August 2026, with employment types broken down into 100% Full Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $34,071 per year, or $16.4 per hour.

Remote Customer Service Representative

Jackson, MS • Remote

$12 - $15/hr

Full-time

Re-posted 9 days ago


Job description

Rooted Talent Solutions we are seeking highly motivated and customer-focused individuals to provide exceptional customer service for well-known brands. As a Remote Customer Service Representative, you will handle inbound calls, chat, and/or email support to assist customers with inquiries, orders, troubleshooting, and general support needs.

Responsibilities:

Provide outstanding customer service through phone, chat, and/or email.

Assist customers with inquiries, billing issues, product support, and troubleshooting.

Follow company guidelines and scripts to handle various customer concerns professionally.

Maintain accurate records of customer interactions using provided systems.

Adhere to quality and performance metrics to ensure customer satisfaction.

Work independently while following training and ongoing support guidelines.

Qualifications:

Previous customer service experience (call center, retail, hospitality, etc.) is preferred but not required.

Strong verbal and written communication skills.

Ability to multitask and navigate multiple systems while assisting customers.

Reliable computer (Windows or Mac) and high-speed internet connection.

Quiet workspace free from distractions.

Self-motivated with strong problem-solving skills.

Benefits:

100% remote with flexible scheduling options.

Opportunity to support top-tier brands.

Work-from-home convenience with no commute.

Performance-based incentives and growth opportunities.

How to Apply:

If you are passionate about delivering excellent customer service and want the flexibility of remote work, apply today!