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Amazon Chat Customer Service Jobs in Appleton, WI

David's Bridal, LLC.

Store Manager

Grand Chute, WI · On-site

$52K - $78K/yr

You will build a climate of high performance and five-star customer service by maximizing the ... Chat Outs. • Monitors individual team member performance and developing action plans for ...

Barr, Inc.

Associate Inside Sales Rep

Oshkosh, WI · On-site

... and services, helping guide them from initial inquiry through purchase while identifying ... Respond promptly and professionally to customer inquiries through phone, email, online chat, SMS ...

Barr, Inc.

Associate Inside Sales Rep

Oshkosh, WI · On-site

... and services, helping guide them from initial inquiry through purchase while identifying ... Respond promptly and professionally to customer inquiries through phone, email, online chat, SMS ...

Barr, Inc.

Associate Inside Sales Rep

Oshkosh, WI · On-site

... and services, helping guide them from initial inquiry through purchase while identifying ... Respond promptly and professionally to customer inquiries through phone, email, online chat, SMS ...

lls

Temporary Assistant Manager - Sales

De Pere, WI

$1.0K/wk

Let's chat TODAY. Apply NOW or EMAIL store097@llflooring.com your resume, location, and contact ... A passion for customer service and a desire to grow within our company * 1+ years of customer ...

lls

Temporary Assistant Manager - Sales

De Pere, WI · On-site

$1.0K/wk

Let's chat TODAY. Apply NOW or EMAIL store097@llflooring.com your resume, location, and contact ... A passion for customer service and a desire to grow within our company * 1+ years of customer ...

Bergstrom Auto

Guest Services Agent

Neenah, WI · On-site

$17/hr

Customer Service Scheduler Bergstrom Quest Training Center - Neenah, WI At Bergstrom Automotive, w ... Determine requirements by working with guests via the phone, email and chat-to-text * Answer ...

Bergstrom Automotive

Guest Services Agent

Neenah, WI · On-site

$17/hr

Customer Service Scheduler Bergstrom Quest Training Center - Neenah, WI At Bergstrom Automotive, w ... Determine requirements by working with guests via the phone, email and chat-to-text * Answer ...

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All JobsAmazon Chat Customer Service JobsAmazon Chat Customer Service Jobs in Appleton, WI

Amazon Chat Customer Service information

See Appleton, WI salary details

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How much do amazon chat customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for amazon chat customer service in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

How much do Amazon chat customer service agents make?

Amazon chat customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They often work remotely, using chat tools and customer service platforms, and may receive benefits such as health insurance and paid time off.

What are the key skills and qualifications needed for an Amazon Chat Customer Service position?

To excel as an Amazon Chat Customer Service representative, you need strong written communication skills, quick problem-solving abilities, and familiarity with customer support protocols, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) systems and chat platforms is typically required. Exceptional multitasking, patience, and the ability to remain calm under pressure are standout soft skills. These qualities are critical for delivering seamless support, resolving customer issues efficiently, and enhancing customer satisfaction in Amazon's fast-paced environment.

What is an Amazon Chat Customer Service?

An Amazon Chat Customer Service job involves assisting customers through online chat rather than phone or email. Agents respond to inquiries, troubleshoot issues, and provide support for orders, returns, and account-related concerns. The role requires strong typing skills, attention to detail, and the ability to handle multiple conversations at once. It’s a fast-paced position focused on delivering quick, accurate, and friendly customer service.

What does an Amazon Chat Customer Service representative do?

A typical day as an Amazon Chat Customer Service representative involves handling multiple customer inquiries simultaneously through online chat, addressing issues related to orders, returns, payments, and account information. You’ll spend much of your time in a digital interface, troubleshooting problems, providing solutions, and escalating complex cases to specialized teams when necessary. Collaboration with team members and supervisors often occurs via internal messaging or virtual meetings, especially when tackling tricky customer concerns. This role is fast-paced and dynamic, making strong organizational and communication skills essential for balancing workflow and delivering high-quality service.

Can you actually work from home for Amazon Chat Customer Service?

Yes, Amazon Chat Customer Service roles are often remote positions that allow employees to work from home. These jobs typically require a reliable internet connection, a quiet workspace, and the ability to use chat software and communication tools. Availability of remote work may vary by location and specific job requirements.

How to get an Amazon Chat Customer Service job?

To get an Amazon Chat Customer Service job, applicants should visit Amazon's careers website, search for customer service roles, and submit an online application. Relevant skills include strong communication, problem-solving, and familiarity with customer service tools; some roles may require prior experience or a high school diploma. The position often involves working flexible hours in a remote or office environment.
What are the most commonly searched types of Amazon Chat Customer Service jobs in Appleton, WI? The most popular types of Amazon Chat Customer Service jobs in Appleton, WI are:
What job categories do people searching Amazon Chat Customer Service jobs in Appleton, WI look for? The top searched job categories for Amazon Chat Customer Service jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Amazon Chat Customer Service jobs? Cities near Appleton, WI with the most Amazon Chat Customer Service job openings:
Amazon Chat Customer Service jobs near you
Infographic showing various Amazon Chat Customer Service job openings in Appleton, WI as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Temporary. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $38,149 per year, or $18.3 per hour.

Digital Customer Experience Lead

Oshkosh Corporation

Oshkosh, WI • On-site

Full-time

Re-posted 5 days ago

Oshkosh Corporation rating

7.4

Company rating: 7.4 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

286th of 487 rated machine equipment manufacturers

Job description

At Oshkosh, we build, serve and protect people and communities around the world by designing and manufacturing some of the toughest specialty trucks and access equipment. We employ over 18,000 team members all united by a common purpose. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day.
SUMMARY
At Oshkosh, we build, serve, and protect people and communities by designing the toughest specialty vehicles on the planet. As we are evolving into an Industrial Technology Company, we are seeking a visionary to lead the technical evolution of our customer touchpoints.
This role partners with cross-functional leaders to help shape the strategy, architecture, and execution of our global E-Commerce, CRM, and AI-driven customer-facing experiences. You will serve as a trusted advisor and subject matter expert, helping transform reactive service into predictive partnerships while ensuring our B2E (Business to Everyone) customers have a seamless, "Amazon-like" experience across all channels, from the office desktop to field-service mobile applications.
YOUR IMPACT
These duties are not meant to be all-inclusive and other duties may be assigned:
Guide AI Innovation for High-Volume E-Commerce
  • Support the operations of high-volume, high-transaction e-commerce platforms, helping ensure uptime and world class performance during peak demand periods for global parts and services.
  • Design and enhance data pipelines that ingest IoT telemetry into the Salesforce Data Cloud to trigger automated "Service-to-Sale" workflows and targeted parts sales that strengthen our Aftermarket footprint across all Oshkosh segments.
  • Support the implementation of AI agents to provide 24/7 technical support, utilizing natural language to query technical manuals and parts catalogs creating a self-service model for customers to drive fleet uptime regardless of geographic location or language.
  • Develop ML-driven recommendation engines for the storefront that suggest parts based on specific fleet wear-patterns and historical lifecycle data.

Transform Omnichannel, Mobile-First & Connected Job Sites Experiences
  • Support the digital infrastructure for "Intelligent Job Sites," where IoT-connected vehicles, autonomous equipment, and personnel operate within a unified ecosystem.
  • Field-First Philosophy: Advocate for a mobile-first ecosystem, developing Progressive Web Apps (PWA) and native tools designed for "offline-first" functionality in remote job sites or fire stations.
  • Partner with Product Engineering teams to create geofencing and mobile push-notifications to alert fleet managers of service needs the moment a vehicle enters a registered service bay.
  • Help shape hyper-personalized, trigger-based email marketing campaigns that leverage CRM data and machine telemetry.
  • Contribute to the technical roadmap for "Single Sign-On" (SSO) to support a persistent customer "Golden Record" across all brand portals (JLG, Pierce, McNeilus).

Develop a CRM Modernization Strategy to Achieve "One CRM"
  • Support the evolution of the CRM from a system of record to a system of intelligence. This includes helping to support and guide a multi-cloud CRM environment with complex account hierarchies.
  • Support CRM capabilities as a "Single Source of Truth," integrating bi-directional data flows between ERPs, E-Commerce, and Marketing Automation.
  • Support the transition to a headless, composable architecture, decoupling front-end experiences from back-end ERP systems.
  • Support contextualized data flows into the CRM to improve customer engagement while providing sales teams with "Next Best Action" guidance.

MINIMUM QUALIFICATIONS:
  • Bachelors degree with five (5) or more years of experience in the field or in a related area.
  • Office, PowerPoint, Visio, Excel, Integrations, Data Analysis, ITIL and BA practice knowledge
  • B2B E-Commerce and CRM experience
  • Communication, listening, critical thinking, adaptability, relationship building, organization, influencing, problem solving, negotiation, business acumen, strategy, emotional intelligence, leadership, financial forecasting, storytelling skills

STANDOUT QUALIFICATIONS
  • Experience supporting enterprise-scale e-commerce platforms and architectures serving global markets.
  • Strong understanding of digital sales cycles, aftermarket operations, and marketing strategies that support the end-to-end customer experience journey.
  • Experience with IoT integration and telematics, leveraging machine data to drive customer engagement and business value.
  • Understanding of LLM orchestration, vector databases, and AI Agent frameworks.
  • Expertise in Salesforce (Data, Service, Marketing, and Commerce Clouds) and Headless Commerce, along with a strong understanding of ERP systems.
  • Proficiency with integration technologies supporting complex ERP-to-Cloud solutions and enterprise data flows.
  • Experience leading complex initiatives, influencing cross-functional teams, and supporting large-scale digital transformation efforts.

Pay Range:
$118,700.00 - $211,300.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

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