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Amazon Chat Customer Service Jobs in Tennessee (NOW HIRING)

Kele, Inc.

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

The primary role of the Customer Service Representative is to work with all Sales and Customer ... Inputs address information into Amazon orders * Rotates with front desk duties * Acts as an ...

KELE

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

The primary role of the Customer Service Representative is to work with all Sales and Customer ... Inputs address information into Amazon orders * Rotates with front desk duties * Acts as an ...

KELE

Customer Service Representative

Memphis, TN

$14.25 - $19.50/hr

The primary role of the Customer Service Representative is to work with all Sales and Customer ... Inputs address information into Amazon orders * Rotates with front desk duties * Acts as an ...

Kele

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

The primary role of the Customer Service Representative is to work with all Sales and Customer ... Inputs address information into Amazon orders * Rotates with front desk duties * Acts as an ...

KELE

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

The primary role of the Customer Service Representative is to work with all Sales and Customer ... Inputs address information into Amazon orders * Rotates with front desk duties * Acts as an ...

Hollywood Feed

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

Customer Service Representative - (1341 Warford St, Memphis, TN 38108) Hollywood Feed was ... Handle all forms of customer contact (phone, email, chat, social media) within 24 hours. * Assist ...

Orgill, Inc.

Specialist Customer Service

Collierville, TN · On-site

$15 - $20/hr

As the primary point of contact for customers, the Customer Service Representative supports Orgill ... Serve as the first point of contact for all customer inquiries via phone, email, and chat ...

Orgill

Specialist Customer Service

Collierville, TN · On-site

$15 - $20/hr

Customer Service Representative As the primary point of contact for customers, the Customer Service ... Serve as the first point of contact for all customer inquiries via phone, email, and chat ...

Acrisure

Customer Service Representative

Oak Ridge, TN · On-site

$16 - $18/hr

Provide exemplary customer service over the phone, online chat, or email. * Document and update customer records based on interactions and customer needs. * Develop and maintain a knowledge base of ...

Acrisure LLC

Customer Service Representative

Oak Ridge, TN · On-site

$16 - $18/hr

Provide exemplary customer service over the phone, online chat, or email. * Document and update customer records based on interactions and customer needs. * Develop and maintain a knowledge base of ...

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Showing results 21-40

All JobsAmazon Chat Customer Service JobsAmazon Chat Customer Service Jobs in Tennessee

Amazon Chat Customer Service information

See Tennessee salary details

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How much do amazon chat customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for amazon chat customer service in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What is an Amazon Chat Customer Service?

An Amazon Chat Customer Service job involves assisting customers through online chat rather than phone or email. Agents respond to inquiries, troubleshoot issues, and provide support for orders, returns, and account-related concerns. The role requires strong typing skills, attention to detail, and the ability to handle multiple conversations at once. It’s a fast-paced position focused on delivering quick, accurate, and friendly customer service.

What does an Amazon Chat Customer Service representative do?

A typical day as an Amazon Chat Customer Service representative involves handling multiple customer inquiries simultaneously through online chat, addressing issues related to orders, returns, payments, and account information. You’ll spend much of your time in a digital interface, troubleshooting problems, providing solutions, and escalating complex cases to specialized teams when necessary. Collaboration with team members and supervisors often occurs via internal messaging or virtual meetings, especially when tackling tricky customer concerns. This role is fast-paced and dynamic, making strong organizational and communication skills essential for balancing workflow and delivering high-quality service.

What are the key skills and qualifications needed for an Amazon Chat Customer Service position?

To excel as an Amazon Chat Customer Service representative, you need strong written communication skills, quick problem-solving abilities, and familiarity with customer support protocols, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) systems and chat platforms is typically required. Exceptional multitasking, patience, and the ability to remain calm under pressure are standout soft skills. These qualities are critical for delivering seamless support, resolving customer issues efficiently, and enhancing customer satisfaction in Amazon's fast-paced environment.

How much do Amazon chat customer service agents make?

Amazon chat customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They often work remotely, using customer service tools and communication skills to assist shoppers efficiently.

How to get an Amazon Chat Customer Service job?

To get an Amazon Chat Customer Service job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and prior customer service experience. The hiring process typically involves an online application, assessments, and interviews. Familiarity with chat tools and a quiet work environment are also beneficial for success in this role.

What are popular job titles related to Amazon Chat Customer Service jobs in Tennessee?

For Amazon Chat Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Amazon Chat Customer Service jobs in Tennessee look for?

The top searched job categories for Amazon Chat Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Amazon Chat Customer Service jobs?

Cities in Tennessee with the most Amazon Chat Customer Service job openings:

Amazon Chat Customer Service jobs near you
Infographic showing various Amazon Chat Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Supervisor, Customer Service

Forward Air Corporation

Greeneville, TN • On-site

$54K/yr

Full-time

Posted 25 days ago

Job description


The Supervisor, Customer Service provides day-to-day leadership, coaching, and operational oversight for a team of Customer Service Representatives (CSRs) in a high-volume, service-focused environment. They ensure consistent execution of service standards across all contact channels, including phone, email, chat, and customer escalations. They manage staffing levels, attendance, scheduling, and real-time workload distribution to maintain service levels and promote positive customer experience. They serve as an escalation point for complex or sensitive issues and collaborate closely with cross-functional teams to drive timely resolution. They support performance management, training, quality assurance, and continuous improvement initiatives.
Compensation: $54,000 annually
Schedule: Monday- Friday 9am-6pm, onsite
Responsibilities
  • Provide daily leadership, direction, and support to a team of Customer Service Representatives, ensuring consistent execution of service standards and operational processes.

  • Manage staffing, scheduling, attendance, and real-time workload allocation to maintain service levels across phone, email, and chat channels.

  • Conduct performance reviews and ongoing coaching sessions, including feedback delivery, development planning, and corrective action when necessary.

  • Serve as a senior escalation point for high-level customer or carrier issues, performing in-depth research and coordinating cross-functionally to drive resolution.

  • Monitor key performance metrics, call quality, and team productivity, identifying trends and implementing actions to improve performance.

  • Participate in recruiting, interviewing, and hiring activities to build and maintain a high-performing customer service team.

  • Oversee new hire onboarding and ongoing training initiatives, partnering with training resources as needed to support skill development and process mastery.

  • Maintain and update SOPs, knowledge articles, and process documentation to ensure accuracy, clarity, and alignment with current operations.

  • Support workload forecasting, staffing plans, and operational reporting in collaboration with leadership and workforce planning resources.

  • Identify areas for process improvement, quality enhancements, or system refinements and recommend actionable solutions.

  • Model professionalism, accuracy, and a customer-first mindset while fostering a positive, inclusive team environment.

  • Ensure adherence to company policies, safety standards, and regulatory requirements.

  • Regular and dependable attendance is required to support team and business needs.

  • All other duties as assigned to meet evolving business needs.

Qualifications
  • Education: High School Diploma or GED equivalent required; degree preferred.

  • Experience: 3+ years of experience in customer service, preferably in a high-volume contact center or transportation/logistics environment, with at least 1 year in a leadership or supervisory capacity.

  • Technical expertise in AS400 and Salesforce.

  • Demonstrated expertise in customer service systems, workflows, and multi-platform navigation, with the ability to troubleshoot issues and guide others.

  • Proven ability to lead teams through coaching, performance feedback, conflict resolution, and accountability practices.

  • Strong analytical and decision-making abilities, including experience managing escalations, complex customer or carrier issues, and time-sensitive decisions.

  • Experience managing scheduling, attendance, staffing adjustments, and workforce prioritization in a dynamic environment.

  • Excellent verbal and written communication skills with the ability to coach, influence, and develop team members at all levels.

  • Experience supporting training, quality monitoring, or process improvement initiatives preferred.

  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.

  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.
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