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Amazon Chat Customer Service Jobs in Alaska (NOW HIRING)

Naniq Global Logistics

General Manager

Fairbanks, AK · On-site

$80K - $110K/yr

Demonstrates internal and external customer service * Print manifest * Review the flight tracker ... Review Amazon trips via Relay app * Send out FedEx communication and manifests * Review Contrails ...

Naniq Global Logistics

General Manager

Fairbanks, AK

$80K - $110K/yr

Demonstrates internal and external customer service * Print manifest * Review the flight tracker ... Review Amazon trips via Relay app * Send out FedEx communication and manifests * Review Contrails ...

Kendall Auto Group

Service Advisor

Soldotna, AK · On-site

$75K - $200K/yr

... chat systems to communicate with customers throughout the day, and scheduling service appointments. Working conditions are primarily indoors, spending up to the full shift working on PC, standing and ...

Kendall Dealership Holdings LLC

Service Advisor

Soldotna, AK · On-site

$75K - $200K/yr

... chat systems to communicate with customers throughout the day, and scheduling service appointments. Working conditions are primarily indoors, spending up to the full shift working on PC, standing and ...

Kendall Auto Group

Service Advisor

Fairbanks, AK

... chat systems to communicate with customers throughout the day, and scheduling service appointments. Working conditions are primarily indoors spending up to full work shift working on PC, standing and ...

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All JobsAmazon Chat Customer Service JobsAmazon Chat Customer Service Jobs in Alaska

Amazon Chat Customer Service information

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How much do amazon chat customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for amazon chat customer service in Alaska is $20.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.50 per hour, depending on experience, location, and employer.

What is an Amazon Chat Customer Service?

An Amazon Chat Customer Service job involves assisting customers through online chat rather than phone or email. Agents respond to inquiries, troubleshoot issues, and provide support for orders, returns, and account-related concerns. The role requires strong typing skills, attention to detail, and the ability to handle multiple conversations at once. It’s a fast-paced position focused on delivering quick, accurate, and friendly customer service.

What does an Amazon Chat Customer Service representative do?

A typical day as an Amazon Chat Customer Service representative involves handling multiple customer inquiries simultaneously through online chat, addressing issues related to orders, returns, payments, and account information. You’ll spend much of your time in a digital interface, troubleshooting problems, providing solutions, and escalating complex cases to specialized teams when necessary. Collaboration with team members and supervisors often occurs via internal messaging or virtual meetings, especially when tackling tricky customer concerns. This role is fast-paced and dynamic, making strong organizational and communication skills essential for balancing workflow and delivering high-quality service.

What are the key skills and qualifications needed for an Amazon Chat Customer Service position?

To excel as an Amazon Chat Customer Service representative, you need strong written communication skills, quick problem-solving abilities, and familiarity with customer support protocols, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) systems and chat platforms is typically required. Exceptional multitasking, patience, and the ability to remain calm under pressure are standout soft skills. These qualities are critical for delivering seamless support, resolving customer issues efficiently, and enhancing customer satisfaction in Amazon's fast-paced environment.

How much do Amazon chat customer service agents make?

Amazon chat customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They often work remotely, using customer service tools and communication skills to assist shoppers efficiently.

How to get an Amazon Chat Customer Service job?

To get an Amazon Chat Customer Service job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and prior customer service experience. The hiring process typically involves an online application, assessments, and interviews. Familiarity with chat tools and a quiet work environment are also beneficial for success in this role.

What are popular job titles related to Amazon Chat Customer Service jobs in Alaska?

For Amazon Chat Customer Service jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Amazon Chat Customer Service jobs in Alaska look for?

The top searched job categories for Amazon Chat Customer Service jobs in Alaska are:

Amazon Chat Customer Service jobs near you
Infographic showing various Amazon Chat Customer Service job openings in Alaska as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $42,106 per year, or $20.2 per hour.

General Manager

Naniq Global Logistics - Fairbanks

Fairbanks, AK

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Job Summary:Are you a dynamic, outgoing, organized person who is able will implement manage a high level of employee performance? Naniq Global Logistics is a full-time General Manager to join our diverse team! We value safety, reliability, dedication to our organization, and industry-leading innovation. We look for pride, integrity, grit, and approachability. If you are fast-paced dynamic leader looking to make a difference in the workplace, this is a great opportunity to dive in and continue to build an operation we are proud of!This position reports to the Regional General Manager. The General Manager oversees the unloading and loading of planes, package sortation process, and a trucking operation that delivers the pallets to US post office. The General Manager supervises the entire Amazon Gateway operation to include Ground Support Handling of 767 cargo aircraft; piece level sortation of packages; and linehaul delivery of sorted packages to the Direct Delivery Unit (DDU) Post offices of the island of Kona. The operation is currently scheduled for a late evening to early morning time frame depending on the location. This job is a 5 day per week job. This operation is conducted 7-days per week. Occasional work on the weekend may be required. This position capable of stepping into all other management positions if needed.Pay Range:

$80,000 – 110,000 per year DOE

Benefits:

401(k) with company match

Life insurance

Employee Assistance Program

Health insurance

Vision Insurance

Disability insurance

Dental insurance

Paid time off

Voluntary Accident insurance

Duties and Responsibilities:
  • Oversees the overall operation of plane loading and unloading, package sortation, and trucking operations and ensures compliance with all client metrics, standards and reporting requirements.
  • Works with our unionized subcontractor to ensure the sortation operation is sufficiently staffed
  • Supervises all operations to ensure compliance with TSA and DOT requirements
  • Compliance with local, state, federal regulations as well company policies and procedures, customer information and security requirements.
  • Ensures customer required reports are prepared and issued on time
  • Reports on safety, security, and theft incidents
  • Demonstrates internal and external customer service
  • Print manifest
  • Review the flight tracker
  • Send stats to leadership
  • Ensure correct timesheet is provided for crew
  • Ensure leadership sends out scheduled breaks via leadership group chat
  • Go over expectations with leadership and administrators
  • Review positions board
  • Ensure all equipment is in working condition
  • Ensure administrators start and complete their tasks throughout the shift
  • Review Amazon trips via Relay app
  • Send out FedEx communication and manifests
  • Review Contrails reports
  • Review Chime chatrooms
  • Ensure supplies are available for crew throughout warehouse
  • Review all ramp crew emails
  • Review inbound/outbound on logistics page
  • Correct any ADP timesheet errors
  • Review any applicants if hiring
  • Get a plan together for end of shift, communicate with floor leaders
  • Watch VISTA for any controllable errors
  • Have a speech/statement prepared for the debriefing
Qualifications:
  • Customer service oriented, friendly, helpful, and professional disposition with strong influence leadership skills to work in a fast paced and always changing environment and manage people optimally.
  • Experience with commercial driving and sortation process is desired
  • Excellent organization, communication (both written and verbal), and interpersonal skills required.
  • Handle sensitive and confidential information.
  • Self-motivated, able to multi-task and work effectively under a minimum level of supervision in a fast-paced environment, strong problem-solving skills.
  • Demonstrate a consistent capability of working cooperatively with others in a team environment.
  • Must pass drug screening and background checks, which include employer, customer, and/or SIDA background checks
  • Must have the legal right to work in the United States
Physical Requirements:

The work requires routine walking, standing, bending, and carrying items weighing less than fifty pounds. Moving items over fifty pounds will be done using team lift. Must meet physical lifting requirements of 50 lbs.

Reasonable Accommodation:

It is Naniq’s business philosophy and practice to provide reasonable accommodation, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Naniq is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability, or status as a protected veteran. Naniq is a drug-free employer and a participant of the E-Verify Employment Verification Program.

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