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Amazon Call Center Jobs in Kentucky (NOW HIRING)

The Christ Hospital

Call Center Specialist

Fort Wright, KY · On-site

$16.25 - $20.50/hr

Responsibilities Answers incoming telephone calls, schedules appointments and directs incoming call questions appropriately through a warm transfer or EPIC electronic medical record (EMR) messaging ...

Dr. Mylissa's Medical Boutique

$60 - $80/hr

The Call Center Triage Consultant I serves as the critical link for incoming and follow-up calls and chats from members and their families located in our DC Call Center. This role is responsible for ...

SPECTRUM

Call Center Representative

Louisville, KY · On-site

$20/hr

Working in an open, friendly environment with a supportive, energetic team We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric ...

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How much do amazon call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for amazon call center in Kentucky is $15.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $16.68 per hour, depending on experience, location, and employer.

What is an Amazon call center?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon call center position?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

What is the typical work environment like for an Amazon call center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

Can you actually work from home for Amazon call center?

Yes, Amazon call center positions often offer remote work options, allowing employees to perform customer service tasks from home. These roles typically require a reliable internet connection, a quiet workspace, and sometimes specific technical equipment or training. Availability of remote work may vary by location and position, but many Amazon call center jobs are designed to be remote-friendly.

What are popular job titles related to Amazon Call Center jobs in Kentucky?

For Amazon Call Center jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Amazon Call Center jobs in Kentucky look for?

The top searched job categories for Amazon Call Center jobs in Kentucky are:

What cities in Kentucky are hiring for Amazon Call Center jobs?

Cities in Kentucky with the most Amazon Call Center job openings:

Amazon Call Center jobs near you
Infographic showing various Amazon Call Center job openings in Kentucky as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,359 per year, or $15.6 per hour.

Healthcare Call Center Representative Scheduler

Baptist Health

Louisville, KY • On-site

$15.25 - $19.25/hr

Full-time

Re-posted 27 days ago

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

1st of 24 rated health and beauty retailers

Job description

Summary

Job Description:

Baptist Health Medical Group is looking for a Medical Call Center Rep. (Scheduler) to join our team at our Patient Connection Hub.

This is the job you've been waiting for! In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state-of-the-art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical Group providers across the state to schedule appointments, complete referrals, retrieve medical records, and provide other services.The hub is a one-stop experience designed to streamline patient and provider communication.

  • 1st shift hours

  • Paid training

  • Position will be transitioning to Work-from-Home after set criteria has been met

This position is for the Patient Connection Hub located at 1901 Campus Pl, Jeffersontown, KY 40299.

Position Responsibilities

  • Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.

  • Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.

  • Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.

  • Indexes medical records according to defined processes.

  • Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.

  • Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.

  • Demonstrates strong telephone communication and etiquette skills.

  • Maintain composure during moments of stress and maintain a helpful disposition at all times.

  • Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Minimum Education, Training, and Experience Required

  • High School Diploma or equivalent.

  • Strong computer skills.

  • Strong research and problem-solving abilities.

  • Must be able to successfully pass a thorough background check and drug screen.

  • Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Preferred Skills

  • Prior medical office experience or prior call center experience

  • Prior experience in pre-registration and/or scheduling

call center, customer service

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

What Baptist Health South Florida employees say

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Benefits

Hours and flexibility

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About Baptist Health South Florida

Sourced by ZipRecruiter

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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