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Amazon Transportation Services (ATS) Linehaul is seeking a highly skilled and motivated Shipper Performance Coach to improve the shipper experience for vendors and sellers who ship with Amazon Inbound Transportation. As Amazon continues to drive innovation within transportation and logistics, we need to evaluate our current network shipper defects and drive improvement through shipper coaching and performance management. The Shipper Performance Coach will create and implement recommendations and actions to help shippers improve their performance.
Key job responsibilities
- Monitor, verify, and present data on a daily basis
- Overcome transportation disruptions and other barriers in real-time
- Identify root causes of transportation defects
- Maintain daily logs on assigned shippers
- Lead weekly calls with assigned shippers
- Lead daily business review stand-up calls
A day in the life
In this role, you will be responsible for actively managing the performance of a portfolio of shippers. This involves closely monitoring their data, identifying areas for improvement, and then working directly with them to implement solutions. You will need to be able to quickly adapt to changing conditions and find creative ways to overcome challenges. Strong communication and collaboration skills are essential, as you will be interacting with a wide range of stakeholders, teams, and partners on a daily basis.
About the team
At Amazon Transportation Services, we focus on learning, innovating, and having fun at work. We are customer-focused, with a direct line of engagement with our users. We are looking for individuals with a strong passion for ownership and accountability, who are excited about reinventing the transportation shipper experience. If you have a drive to make a real impact and are passionate about transportation and logistics, we want to hear from you.
Want to learn more about working with Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.be
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock
BASIC QUALIFICATIONS
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
PREFERRED QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon experience
- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, AZ, Tempe - 21.68 - 29.18 USD hourly