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Ali Group Jobs (NOW HIRING)

WELBILT

Sr CAD Designer (49484)

Albany, KY · Hybrid

$21 - $29.25/hr

The facility in New Albany IN is a division of Ali Group. For more information about Multiplex, visit www.multiplex.com Welbilt, Inc. is an equal opportunity employer which values diversity in the ...

Kolpak

Machine Operator II - Sheet Metal (49732)

Parsons, TN

$13.75 - $16.25/hr

Kolpak, a Welbilt brand, is a division of Ali Group. For more information about Kolpak, visit www.kolpak.com Kolpak is an equal opportunity employer, as to all protected groups, including protected ...

WELBILT

Sr CAD Designer (49484)-New Albany,Indiana

Ramsey, IN · Hybrid

$24.75 - $34/hr

The facility in New Albany IN is a division of Ali Group. For more information about Multiplex, visit www.multiplex.com Welbilt, Inc. is an equal opportunity employer which values diversity in the ...

INTERMETRO INDUSTRIES CORP

Open Archweld

Wilkes Barre, PA · On-site

$18 - $23.75/hr

About InterMetro Industries InterMetro Industries (Metro), a Business Unit of Ali Group North America, is a leader in storage and transport products in the Food Service, Commercial Products and ...

Kolpak

Machine Operator II - Sheet Metal (49732)

Parsons, TN · On-site

$13.75 - $16.25/hr

Kolpak, a Welbilt brand, is a division of Ali Group. For more information about Kolpak, visit www.kolpak.com Kolpak is an equal opportunity employer, as to all protected groups, including protected ...

Welbilt

Sr CAD Designer (49484)

Albany, KY · Hybrid

$21 - $29.25/hr

The facility in New Albany IN is a division of Ali Group. For more information about Multiplex, visit www.multiplex.com Welbilt, Inc. is an equal opportunity employer which values diversity in the ...

WELBILT

Sr CAD Designer (49484)

New Albany, IN · Hybrid

$25 - $34.50/hr

The facility in New Albany IN is a division of Ali Group. For more information about Multiplex, visit www.multiplex.com Welbilt, Inc. is an equal opportunity employer which values diversity in the ...

Kolpak

General Laborer (49921)

Parsons, TN · On-site

$13 - $16/hr

Kolpak, a Welbilt brand, is a division of Ali Group. For more information about Kolpak, visit www.kolpak.com Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace.

Kolpak

Assembler I (49754)

Parsons, TN · On-site

$13 - $16/hr

Kolpak, a Welbilt brand, is a division of Ali Group. For more information about Kolpak, visit www.kolpak.com Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace.

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Ali Group information

What is Ali Group and what does the company do?

Ali Group is a global leader in the foodservice equipment industry, specializing in the design, manufacturing, and supply of equipment for commercial kitchens, catering, refrigeration, and food processing. Founded in Italy in 1963, Ali Group comprises over 75 brands and operates in more than 30 countries worldwide. The company serves a wide range of clients, including hotels, restaurants, hospitals, and universities, offering innovative solutions tailored to the needs of professional foodservice operators.

What are some common challenges faced when working at Ali Group, and how can new employees prepare for them?

At Ali Group, employees often work in a fast-paced, global environment that requires adaptability and strong communication skills. New hires may face the challenge of navigating complex organizational structures and collaborating across different cultures and time zones. To prepare, it's helpful to proactively seek out mentorship, familiarize yourself with the company's diverse product lines, and be open to continuous learning. Building strong relationships with colleagues and taking initiative in cross-functional projects can also help new employees succeed and grow within the company.

What are the key skills and qualifications needed to thrive as an employee at Ali Group, and why are they important?

To thrive as an employee at Ali Group, strong expertise in manufacturing processes, business administration, and industry-specific knowledge (such as foodservice equipment) are typically required, often supported by relevant degrees or vocational training. Familiarity with ERP systems, quality management tools, and lean manufacturing methodologies is highly valued. Strong teamwork, communication, and problem-solving abilities help employees navigate a dynamic, multinational environment. These skills ensure operational efficiency, innovation, and effective collaboration across Ali Group’s global network.
Infographic showing various Ali Group job openings in the United States as of June 2026, with employment types broken down into 15% As Needed, 2% Full Time, 8% Temporary, 74% Contract, and 1% Summer. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Customer Service Representative

Aladdin Temp Rite

Hendersonville, TN • On-site

$18 - $20/hr

Full-time

Posted 6 days ago

Be an early applicant

Job description

Aladdin Temp-Rite designs, manufactures and sells meal-delivery systems, equipment and traytop supplies for the healthcare industry. We’ve been the recognized leader in healthcare foodservice for more than 50 years.

You’ll find our products in thousands of hospitals and healthcare facilities throughout North America and beyond. Our engineering, product design, manufacturing, and support teams are all based in our 350,000 sq. ft. HQ and manufacturing facility near Nashville, TN.

Aladdin employees will always be first to help healthcare providers improve their mission of caring for others. With innovations in new products and technology, combined with made-in-America quality and exceptional customer service, our commitment to creating a difference goes beyond just a business philosophy. We’re dedicated to helping people in need.

Aladdin is a member of the Ali Group, one of the largest and most diversified global leaders in the foodservice equipment industry, employing more than 10,000 people in 29 countries, and operating in more than 65 manufacturing facilities worldwide.

Job Summary

Responsible for the timely, efficient, and courteous management of domestic customer orders and sales team support.

Duties and Responsibilities

Customer Care:

  • Enter domestic customer orders received via phone, fax and email with expedient entry while maintaining high level of accuracy.
  • Provide timely notification and continual update to customers and sales team of expected ship dates for backordered and/or drop-shipped products.
  • Work professionally in high volume call center atmosphere with departmental metrics within annual objectives.
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction including product quality, returned merchandise, and credit issues.
  • Work closely with sales team in specified sales region to provide customer account and product information support.
  • Create relationships with all designated very important customer (VIC) accounts.

Departmental:

  • Have thorough knowledge of customer service policies and procedures and their application. Relies on experience and judgment to resolve situations.
  • Retrieve and analyze customer data as requested.
  • Actively involved in customer service process improvement suggestions.

Required Skills/Abilities

  • Computer proficiency required. JD Edwards EnterpriseOne experience preferred.
  • Strong communications skills, oral and written.
  • Excellent telephone and interpersonal skills.

Education and Experience

  • High School diploma, Associates degree preferred
  • Minimum of two (2) years of experience in customer service or related field preferred