Job DescriptionTitle AI Business Process EngineerLocation : Denver CODuration : Long TermWe are seeking a strategic AI Business Process Engineer to serve as the critical link between advanced AI development and clinical operational reality. Unlike a traditional technical engineering role, this position focuses on workflow transformation and operational readiness.
You will be responsible for ensuring that AI solutions are effectively integrated into reimagined human workflows rather than simply being deployed as standalone tools. You will partner closely with AI Product Managers and Delivery Engineers to diagnose current inefficiencies, design "Human-in-the-Loop" future states, and ensure that our AI initiatives drive tangible business value and sustainable adoption.
Key Responsibilities
1. Process Discovery & Diagnostic Analysis ("As-Is")
- Lead deep-dive discovery sessions with clinical staff,operations leaders, and administrative personnel to map comprehensivecurrent-state workflows.
- Identify bottlenecks, redundancies, and non-value-addedactivities to ensure AI is applied to optimize processes, not merely toautomate inefficiencies.
- Develop detailed user journey maps that highlightdecision points, data entry requirements, and user pain points.
2. AI Workflow Design & Optimization ("To-Be")
- Design future-state operational workflows thataccommodate new AI capabilities, defining exactly how human roles willinteract with AI outputs.
- Develop protocols for "Human-in-the-Loop"scenarios, including exception handling, review queues, and validationsteps for AI-generated content (e.g., clinical notes or risk predictions).
- Create standard operating procedures (SOPs) that bridgethe gap between algorithmic predictions and human decision-making.
3. Strategic Implementation & Change Management
- Act as the primary translator between technical teams(Engineering/Data Science) and business stakeholders, ensuring technicalspecifications align with operational realities.
- Define success metrics beyond model accuracy, focusingon workflow efficiency, user adoption rates, and reduction inadministrative burden.
- Facilitate User Acceptance Testing (UAT) with a focuson process validation, ensuring the solution fits seamlessly into theend-user's daily environment.
Qualifications & Requirements
- Experience: 5+ years of experience in BusinessProcess Engineering, Operations Strategy, or Clinical Transformation.
- Technical Proficiency: Expert-level proficiency inprocess mapping tools (e.g., Visio, Lucidchart, BPMN standards).
- AI Context: Demonstrated understanding of howAI/ML solutions impact business operations; ability to distinguish betweensoftware functionality and human process requirements.
- Healthcare Domain: Experience within thehealthcare sector (Provider, Payer, or Health Tech) is strongly preferred.Familiarity with EMR/EHR workflows (e.g., Epic, Cerner) is a plus.
- Core Competencies:
- Strong analytical andproblem-solving skills.
- Exceptional communication skills, with theability to navigate between technical and non-technical audiences.
- Knowledge of Lean Six Sigma orAgile methodologies.