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Alarm Technical Support Jobs (NOW HIRING)

Xyntek Inc.

Technical Support Specialist

Newtown, CT · On-site

Experiencereviewing machine alarms and diagnostic data. * Understandingof customer service KPIs and ticket management metrics. Desired Competencies * Strongproblem-solving and analytical skills.

Xyntek Inc.

Technical Support Specialist

Newtown, PA · On-site

Experiencereviewing machine alarms and diagnostic data. * Understandingof customer service KPIs and ticket management metrics. Desired Competencies * Strongproblem-solving and analytical skills.

Zirrus

Technical Support Specialist

Yadkinville, NC

We are searching for a Technical Support Specialist experienced in handling technical support for ... Requires NC Alarm Systems Licensing Board registration, this registration process includes an ...

New

Sciens Building Solutions

$95K - $105K/yr

Develop, maintain and deliver a fire alarm system, programming, and smoke control training ... Create an Expert Technical Support Specialist (ETSS) group. * Identify technicians with required ...

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How much do alarm technical support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for alarm technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Fire Alarm Service & Inspections Technician

Jacksonville, FL • On-site

Firetrol Protection Systems
See more jobs at Firetrol Protection Systemsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Firetrol Protection Systems rating

8.2

Company rating: 8.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Firetrol Protection Systems is seeking an experienced Fire Alarm Service & Inspections Technician to join our Jacksonville, Florida team. This field role performs scheduled fire alarm inspections and testing, responds to service calls, troubleshoots deficiencies, and completes repairs for commercial, industrial, healthcare, and educational customers. The ideal candidate combines strong technical judgment, accurate documentation, and professional customer service while working in accordance with applicable NFPA standards, the Florida Fire Prevention Code, manufacturer requirements, and local authority having jurisdiction (AHJ) requirements.

Requirements

Perform scheduled inspection and testing of fire alarm systems and associated initiating, notification, supervisory, communication, and control functions in accordance with applicable NFPA 72, Florida Fire Prevention Code, manufacturer, customer, and AHJ requirements.

 Diagnose trouble and supervisory conditions, ground faults, communication failures, device issues, and other system deficiencies; complete repairs or recommend corrective action.

 Service, maintain, program, and repair fire alarm control panels, notification appliances, initiating devices, power supplies, communicators, and related interfaces within the assigned scope of work.

 Accurately document device-level test results, deficiencies, impairments, corrective actions, parts used, and customer acknowledgments in required electronic or paper reports.

 Communicate inspection findings and repair priorities clearly to customers; coordinate access, testing notifications, monitoring-center contacts, and restoration of systems.

 Support permit inspections and acceptance testing when assigned, coordinating with the Fire Marshal/AHJ, project managers, monitoring centers, and other trades.

 Maintain test equipment, tools, vehicle, and inventory; follow impairment, lockout/tagout, fall-protection, and site-specific safety procedures.

 Participate in the on-call rotation and travel throughout Jacksonville/Duval County and the surrounding Northeast Florida service area as scheduled.

High school diploma or equivalent required; relevant electrical, electronics, or fire alarm technical training preferred.

 At least 2 years of hands-on experience servicing, inspecting, and testing commercial fire alarm systems.

 Current Florida Fire Alarm System Agent (FASA) qualification and employer-issued photo identification card preferred. Otherwise, must be able to complete the board-approved 14-hour initial training and required Florida Department of Law Enforcement fingerprint/background check within 90 days of employment while working under company sponsorship and direction.

 Must be at least 18 years old and able to maintain FASA eligibility, required continuing education, biennial background screening, and the employer-issued FASA identification card while performing covered duties.

Benefits

Firetrol offers competitive wages and top-of-the-line benefits that include health, dental vision, life insurance, short and long term disability, paid time off and a 401(k) plan with a generous company match and immediate vesting. Additionally Firetrol sponsors training and education opportunities. Most importantly, Firetrol offers career growth opportunities, not just a job.

What Firetrol Protection Systems employees say

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