Airport Operations Manager Jobs in Springfield, MA

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Job Description

Responsibilities

• Coordinate all new hire, recurrent, remedial, and compliance training for station personnel.
• Schedule classroom, on-the-job, and computer-based training while ensuring operational staffing requirements are met.
• Maintain accurate training records and ensure compliance within Workday or other Learning Management Systems (LMS).
• Track required certifications, qualifications, and expiration dates for all employees.
• Communicate upcoming training requirements and compliance deadlines to station leadership.
• Prepare training materials, attendance rosters, sign-in sheets, and course documentation.
• Assist trainers and operational leaders with onboarding programs and qualification processes.
• Conduct training audits to ensure documentation is complete and regulatory requirements are met.
• Coordinate airport authority, airline customer, TSA, SIDA, OSHA, and company-required training.
• Generate reports identifying overdue, upcoming, and completed training activities.
• Assist in developing and updating Standard Operating Procedures (SOPs), training manuals, and job aids.
• Support investigations involving training deficiencies and recommend corrective actions when appropriate.
• Maintain confidentiality of employee records and training documentation.
• Promote a culture of safety, compliance, accountability, and continuous improvement.

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree in Aviation Management,
• Business Administration, Education, or related field preferred.
• Two or more years of aviation operations, training, safety, or supervisory experience preferred.
• Experience coordinating employee training programs and maintaining compliance records preferred.
• Working knowledge of FAA, TSA, OSHA, airport authority, and airline operational requirements preferred.
• Experience with Workday Learning, Learning Management Systems (LMS), or similar training platforms preferred.
• Preferred: Experience delivering aviation operational training, developing training materials, and facilitating classroom or hands-on instruction.
• Strong proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
• Must pass all airport background screening requirements and possess a valid driver's license (where applicable).

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training
• Health savings account
• Life insurance

Important to Know

• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS Aviation

HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.