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Airport Operations Centre Agent Jobs (NOW HIRING)

German American

Contact Center Agent

Jasper, IN · On-site

$14.50 - $19.75/hr

Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person ... Operations Center 1311 West 12th Ave Jasper, Indiana, 47546 United States About Us: German American ...

Hallcon

Call Center Agent - Days B

Lenexa, KS · On-site

$18.80/hr

... airports, universities, and public transit agencies ... Our services span multi-modal transportation operations, EV infrastructure, data and analytics ...

Unifi

Airport Operations Agent-CLT

Charlotte, NC · On-site

General information Job Title Airport Operations Agent-CLT Date Sunday, August 23, 2026 Entity Unifi Aviation, LLC State North Carolina City Charlotte Base Pay Rate: $ 20.55 Full/Part Time Full Time ...

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Airport Operations Centre Agent information

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How much do airport operations centre agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for airport operations centre agent in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Airport Operations Centre Agent vs Airport Customer Service Agent?

AspectAirport Operations Centre AgentAirport Customer Service Agent
CredentialsTypically requires airport operations training, certifications in safety and communicationUsually requires customer service training, sometimes basic airport safety certifications
Work EnvironmentControl centers, monitoring systems, coordination roomsTerminal, check-in counters, gate areas, passenger assistance points
Employer & Industry UsageAirlines, airport authorities, ground handling companiesAirlines, airport retail, passenger service providers
Common Search & ComparisonOften compared for operational roles within airport managementCompared for frontline passenger service roles

The Airport Operations Centre Agent focuses on monitoring and coordinating airport operations from control centers, ensuring safety and efficiency. In contrast, the Airport Customer Service Agent interacts directly with passengers, assisting with check-in, boarding, and inquiries. Both roles are essential in airport operations but serve different functions within the industry.

What states have the most Airport Operations Centre Agent jobs?

States with the most job openings for Airport Operations Centre Agent jobs include:

What are popular job titles related to Airport Operations Centre Agent jobs?

For Airport Operations Centre Agent jobs, the most frequently searched job titles are:

Infographic showing various Airport Operations Centre Agent job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.

Part Time/Oncall Airport Operations Supervisor- PWM (48589)

Portland, ME • On-site

GLOBAL ELITE GROUP
Investigation and Physical Security Services • 1 - 5K employees
Learn more about GLOBAL ELITE GROUPexternal

$25.50/hr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Supervise and direct the activities of assigned security officers on their designated shift.

  • Monitor post coverage, conduct patrols, and ensure compliance with airport security procedures.

  • Respond to incidents, emergencies, and customer escalations, providing timely notification to the Airport Operations Center.

Job description

Shift Supervisor - Aviation Security Company
Location: Portland International Jetport (PWM)- Portland, ME
Company: Global Elite Group
Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence.
Global Elite Group is a highly specialized aviation security company, comprised of a diverse and collaborative team of committed professionals, industry leaders, and subject matter experts who rely on optimized processes and tools to deliver quality services. Our team members are at the forefront of homeland security, safeguarding infrastructure and ensuring seamless and secure operations in many of the largest and busiest airports in the country.
Global is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Benefits:
  • $25.50 per hour- part time/oncall
  • Paid training: Participate in a world-class, federally regulated, internationally recognized training program
  • Employee Engagement & Advancement: Opportunities for career growth within a national aviation security network
  • Tenure and Performance Recognition Program

Position Overview:
Our Shift Supervisors oversee daily security operations on their designated shift at Portland International Jetport (PWM), ensuring all contract requirements, safety protocols, and airport security procedures are followed. Supervisors are responsible for managing assigned security personnel, coordinating with airport and federal stakeholders, maintaining compliance with TSA and City of Portland regulations, and ensuring the highest levels of professionalism and service delivery.
This position requires exceptional leadership, situational awareness, and communication skills, as well as the ability to respond effectively to incidents in a fast-paced, public environment.
Responsibilities:
  • Supervise and direct the activities of assigned security officers on their designated shift.
  • Monitor post coverage and ensure compliance with airport security and access control procedures.
  • Conduct patrols of terminal, perimeter, and parking areas, ensuring officers perform required duties.
  • Ensure accurate completion of daily logs, reports, and inspection documentation.
  • Provide ongoing and monthly training to assigned officers.
  • Coordinate manpower for special assignments, alert-level changes, and VIP or emergency escort requests.
  • Respond to and assist with incidents, emergencies, and customer escalations, ensuring timely notification to the Airport Operations Center (AOC).
  • Provide coaching, verbal feedback, and performance documentation as necessary.
  • Attend PWM quarterly security meetings and assist in company quality assurance initiatives.
  • Serve as liaison between Global Elite Group management and Airport Operations staff.
  • Conduct or assist with Aviation Worker Screening (AWS), vehicle, and product inspections.
  • Ensure all uniform and appearance standards are upheld.

Qualifications:
  • Must be at least 21 years of age.
  • Must possess a valid Maine Class C driver's license.
  • High school diploma or GED required; college coursework preferred.
  • Minimum 2 years of security or law enforcement experience, with 1 year in a supervisory capacity preferred.
  • Must be able to obtain and maintain airport-issued identification media (SIDA badge) and successfully pass a 10-year TSA background investigation and fingerprinting process.
  • Strong written and verbal communication skills.
  • Excellent leadership and conflict-resolution abilities.
  • Ability to work variable shifts, including nights, weekends, and holidays.
  • Professional appearance, demeanor, and ability to lead by example.

Why Join Us?
At Global Elite Group, you'll have the opportunity to lead and manage airport security operations at one of the nation's critical aviation infrastructure sites while collaborating directly with airport management, TSA, and law enforcement partners. As part of a company with a national reputation for excellence and compliance in aviation security, you'll be positioned for professional growth in operations management, compliance, or regional leadership. We offer competitive compensation, recognition for performance excellence, and a culture that values leadership, integrity, and operational excellence.

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