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Airport Customer Service Jobs in Decatur, GA (NOW HIRING)

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Airport Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do airport customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for airport customer service in Decatur, GA is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

Is it hard to get hired at an airport?

Getting hired as an airport customer service representative can be competitive, often requiring good communication skills, customer service experience, and sometimes a background check or certification. The hiring process may involve multiple interviews and assessments, but candidates with relevant experience and a positive attitude generally have good chances of securing the position.

What is customer service at the airport?

Airport customer service involves assisting travelers with check-in, baggage handling, flight information, and resolving issues to ensure a smooth travel experience. Employees in this role need strong communication skills, patience, and knowledge of airport procedures and policies.

What skills do you need for airport customer service?

Airport customer service representatives need strong communication and interpersonal skills to assist travelers effectively. They should be able to handle stressful situations calmly, have good problem-solving abilities, and be familiar with airport procedures and security protocols. Multitasking, attention to detail, and basic computer skills are also important for managing reservations, check-ins, and inquiries.

What is the difference between Airport Customer Service vs Airport Ticketing Agent?

AspectAirport Customer ServiceAirport Ticketing Agent
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills; familiarity with ticketing systems
Work EnvironmentAirports, customer service counters, passenger assistance areasTicketing counters, check-in areas, airline offices
Employer & Industry UsageAirlines, airports, travel agenciesAirlines, travel agencies, airport terminals
Common Search & ComparisonCustomer service roles at airportsTicketing and check-in roles at airports

While both roles operate within airport environments and require customer service skills, Airport Customer Service focuses on assisting passengers with a variety of needs, whereas Airport Ticketing Agents primarily handle ticket sales, check-ins, and reservations. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are some common challenges faced by Airport Customer Service agents, and how are they typically addressed?

Airport Customer Service agents often encounter challenges such as handling irate passengers during flight delays, managing high passenger volumes during peak travel times, and resolving issues related to baggage or ticketing. To address these, agents receive training in conflict resolution, effective communication, and problem-solving. They also work closely with airline operations teams and use real-time information systems to provide timely updates and solutions to passengers. Support from supervisors and a collaborative team environment help agents manage stress and deliver excellent service under pressure.

How to become an airport customer service agent?

To become an airport customer service agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with airport operations, and sometimes certification in security or safety procedures are beneficial. Many employers also require background checks and the ability to work flexible hours, including nights and weekends.

What are the key skills and qualifications needed to thrive as an Airport Customer Service Agent, and why are they important?

To thrive as an Airport Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in kiosks, and security protocols is important, and some roles may require specific airline or safety certifications. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this field. These skills ensure efficient passenger processing, positive customer experiences, and the smooth handling of disruptions in a fast-paced airport environment.

What are airport customer service representatives?

Airport customer service representatives are professionals who assist passengers with various needs at airports, such as check-in, boarding, ticketing, baggage handling, and providing information about flights and airport services. They help resolve issues related to delays, cancellations, or lost luggage and ensure a smooth travel experience for travelers. These representatives often work for airlines or airport authorities and are trained to handle customer inquiries and emergencies efficiently.
What job categories do people searching Airport Customer Service jobs in Decatur, GA look for? The top searched job categories for Airport Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Airport Customer Service jobs? Cities near Decatur, GA with the most Airport Customer Service job openings:
Airport Customer Service jobs near you
Infographic showing various Airport Customer Service job openings in Decatur, GA as of July 2026, with employment types broken down into 84% Full Time, 12% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,075 per year, or $18.3 per hour.
Part-Time Customer Service Agent- ATL Airport

Part-Time Customer Service Agent- ATL Airport

PrimeFlight Aviation Services

Atlanta, GA • On-site

$15 - $20/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE AGENT SUPERVISOR TODAY!
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
WHY WORK FOR PRIMEFLIGHT?
  • Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
  • We are committed to being a leading provider of commercial services within the aviation industry
  • Our teams focus on maintaining a positive working environment and treating all team members with respect
  • With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW
The Customer Service Supervisor is responsible for supervising and leading a team of customer service agents to ensure a smooth and efficient passenger experience. This role involves overseeing check-in and boarding processes, addressing passenger inquiries and concerns, and upholding compliance with airline policies and safety regulations. You will collaborate with various airport departments to optimize passenger services, resolve operational challenges, and contribute to maintaining a positive airport environment. Additionally, you will play a key role in training and developing customer service agents, monitoring performance, and fostering a culture of excellence in customer service delivery.
RESPONSIBILITIES
  • Oversee the daily operations of the customer service team to ensure high-quality passenger assistance
  • Monitor and evaluate the performance of customer service agents, providing feedback and coaching
  • Address and resolve escalated customer complaints and issues effectively
  • Train and mentor customer service staff in best practices and airport-specific procedures
  • Ensure team adherence to airline and airport policies, procedures, and service standards
  • Coordinate staff schedules, breaks, and shift rotations to maintain optimal service levels
  • Implement strategies to enhance customer satisfaction and streamline service processes
  • Maintain up-to-date knowledge of flight information, gate assignments, and airport services
  • Facilitate effective communication between customer service agents and other airport departments
  • Manage ticketing and reservation systems, overseeing booking changes and upgrades
  • Conduct regular team meetings to share updates, gather feedback, and discuss service improvements
  • Prepare reports on customer service activities, incidents, and performance metrics
  • Assist in the development and update of customer service manuals and training materials
  • Foster a positive and collaborative work environment, encouraging teamwork and employee engagement
  • Participate in recruiting and hiring new customer service staff
  • Exemplify PrimeFlight customer service and safety standards
  • Perform any additional duties as assigned by management

QUALIFICATIONS
  • 18 years of age or older
  • Eligible to work in the United States
  • Must have a valid state-issued driver's license with an acceptable driving record
  • Communicate effectively in English (reading, writing, speaking)
  • Minimum of 4 years of airport customer service experience
  • Minimum of 2 years of leadership or supervisory experience
  • Knowledge of the Aviation Industry
  • Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
  • Effectively communicate with colleagues and clients, both in-person and through electronic means
  • Pass a background check and drug screen
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
  • Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
  • Ability to lift up to 70 pounds
  • Prolonged standing and walking in an indoor/outdoor environment as applicable
  • May need to reach with arms and grasp with hands
  • May need to push, pull
  • May need to bend, stretch, squat, kneel
  • Exposure to moderate and at times high noise levels
  • Be able to hear and respond to the spoken voice and to audible alarms
  • Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
  • Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
SMS/Text Communications
By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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About PrimeFlight Aviation Services

Sourced by ZipRecruiter

PrimeFlight Aviation Services, based in Sugar Land, TX, US, is a leading name in the aviation support industry. The company is particularly recognized for offering high-quality ground handling services, aircraft cleaning, de-icing, and wheelchair services. With a history rooted back in 1964, PrimeFlight has a strong reputation built upon consistently delivering unmatched aviation services. The company operates with a strong commitment to safety, innovation, integrity, and service excellence as its defining core values. Its mission is to provide solutions that drive customer value and operational efficiency, delivering to clients, an impressive service level that redefines the industry standards. Some of its notable achievements include being a preferred partner of some of the world's largest airlines and an exemplary safety record.

Industry

Aviation

Company size

1,001 - 5,000 Employees

Headquarters location

Sugar Land, TX, US

Year founded

2001

Social media

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